Sales Development Representative (SDR)

Sales Development Representative (SDR) – US Small-Business Security

Location : Mumbai, India (work from home)

Employment Type : Full-Time

Experience : 2+ years
5 days working

Shift : 9 a.m.–5 p.m. US Pacific [ INDIA TIME- 9 PM TO 5 AM ] NIGHT SHIFT

Reports to Founder & Head of Revenue

Job Code : SDRSLS2001

Turn researched account lists into held, qualified first meetings with owners , C-Suite Executives, working in US Pacific hours from Mumbai.

Mumbai, India (remote-friendly) · Full-Time · 2+ years experience · 9 a.m.–5 p.m. US Pacific

Job Summary

We’re looking for an SDR who has sold a monthly, per-user managed service to US small businesses. Your buyers are owners, office managers and practice administrators of 5–50-person offices: CPA firms, law firms, real estate, insurance agencies, financial advisors, medical and dental practices, transportation and retail. You’ll book first meetings for our founder and solutions engineer and answer every inbound lead within minutes. AI tools build the lists and draft the first personalization; you review, send, call and own the conversation. Product knowledge (WatchGuard Firebox, CloudDR, MDR and AuthPoint) is taught in your first two weeks; selling a recurring service to a non-technical buyer is what we hire for.

Responsibilities

• Make 60 outbound touches a day across email, LinkedIn and phone: review and send AI-personalized emails, write LinkedIn messages by hand, and make confirmation and follow-up calls to business lines.
• Respond to every inbound lead within 5 minutes during US business hours (security checkup form, website contact, webinar registrations, email replies), qualify with three questions, and book into the founder’s or solutions engineer’s calendar.
• Protect meeting quality: confirm the day before, reschedule no-shows within 24 hours, and write CRM hand-off notes on who, why now, what they use today and which AI tools the team uses.
• Research the top 50 accounts each week from public signals: cyber-insurance renewal, hiring, Copilot and AI adoption, installed WatchGuard, licensing boards.
• Handle the “we’ve been hacked” call calmly: gather four facts (what happened, when, what is affected, who is in charge) and escalate to the founder or solutions engineer within minutes.
• Log every touch in HubSpot and keep the suppression list current.
• Join the daily 15-minute stand-up at 9:15 a.m. Pacific and the weekly call-review session.

Required Qualifications

• 3+ years as an SDR, BDR or inside sales rep selling to US businesses, including cold outbound (not only inbound hand-offs).
• Has sold a recurring service priced per user per month, and can name the per-user price and tell a renewal story.
• Knows their own weekly funnel from last quarter: touches, conversations and meetings booked.
• Runs 50+ touches a day with a sequencing tool (Apollo, Smartlead, Outreach or Salesloft) and a CRM (HubSpot or Salesforce).
• Explains security in plain English: business email compromise, ransomware, MFA, EDR versus antivirus, backup versus sync.
• Writes short, evidence-led emails: under 70 words, one public fact, one question, no scare language.
• Strong written and spoken English and confidence on the phone.
• Prior night-shift or US-hours role, plus a quiet room, headset, backup internet and backup power.

Preferred Skills

• MSP or MSSP SDR experience selling managed services to US small businesses (strongest fit); cybersecurity SaaS SDR on a US-market team is also strong.
• WatchGuard Certified Sales Professional, or Sophos or Fortinet partner sales training.
• Microsoft SC-900, or working knowledge of Microsoft 365 admin concepts (tenant, OAuth app consent, Conditional Access, shared mailboxes).
• Has booked meetings for a founder or a single closer.
• Familiar with cyber-insurance questionnaires (MFA, EDR, backup, email filtering, patching, training, incident plan, privileged access).
• Hands-on with HubSpot, Smartlead and LinkedIn Sales Navigator.
• A complete LinkedIn profile with a real photo; prospects check the sender.

Not required: CompTIA Security+ or any technical certification.

What you’ll learn in the first 30 days

• Periscope’s offers and free security checkups, and the top objections with answers.
• What Firebox, CloudDR, MDR and AuthPoint do, in customer language.
• The industry rules that open conversations: WISP for CPAs, HIPAA for medical, Reg S-P for advisors, NAIC for insurance agencies, PCI for retail.
• Using Claude for account research and reply drafting.

What success looks like

Measure

Week 3

Week 5

Week 7 onward

Touches per day (email + LinkedIn + calls)

40

60

60

Conversations per week (replies + calls over 2 minutes)

10

20

25

Meetings booked per week

3

6

8

Show rate on booked meetings

70% or better

Qualified (accepted as an opportunity)

60% of held meetings or better

Inbound first response under 5 minutes

95% of leads

CRM completeness (every touch, every hand-off note)

100%

How we work

• No fear selling: we lead with a true public fact and a question, never breach scare stats.
• LinkedIn is written by hand; no bots. Email stays under 50 sends per mailbox per day, with an unsubscribe on every message.
• No auto-dialing. No troubleshooting on the phone, and never advice on paying a ransom.

About Periscope

Periscope Technologies, Inc. is an innovation and engineering partner headquartered in San Ramon, California, with a Global Capability Center in Mumbai. We build enterprise software and AI, data, cloud and security solutions for clients across FinTech, InsurTech, Law Enforcement and more, and we are a WatchGuard partner delivering managed security to US businesses.

Why work at Periscope: a dynamic, fast-paced work environment; a growth-focused organization; career development and defined career paths; learning, skill advancement and in-house training; transparent, ethical leadership; an inclusive, people-centered culture; competitive compensation; healthcare coverage; state-of-the-art facilities; employee referral and bonus programs.

Periscope Technologies is an equal-opportunity employer. We hire on skills and evidence, and we welcome applicants of every background.

''If Interested, please send your CV at janice.fernandes@periscope-tech.com "

Pay: Up to ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Internet reimbursement
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Work Location: In person