Sales Coordinator/Customer Service

Job Title: Service Coordinator / Customer Support Executive

Location: Chennai , Kattupakkam, Poonamalle , Thirumazhisai

Job Type: Full-time

Required Skills:

• Strong communication skills – Tamil & English (Hindi is an added advantage).
• Proficiency in MS Office (Excel, Word, Outlook, PowerPoint) for documentation and reporting.
• Ability to multitask and coordinate with multiple teams (Service, Technical, Production, BD, Accounts).
• Organized, detail-oriented, and process-driven.

Roles & Responsibilities:

• Handle customer complaints and queries via Email & WhatsApp.
• Coordinate and monitor Service Engineers through WhatsApp.
• Manage AMC/Warranty scheduled customers using existing Excel trackers.
• Follow up with customers from Quotation to Purchase Order (PO) stage using Excel funnel.
• Ensure Payment follow-up & collections as per existing Excel records.
• Maintain daily documentation, filing, and e-filing of records.
• Raise material requests to the Technical Manager based on engineer requirements with HOD approval.
• Plan installations based on Production approval and send completion reports.
• Submit Monthly/Quarterly Invoice booking data to HOD.
• Submit Monthly Order & Invoice Booking data to HOD.
• Prepare Weekly Receivables report for Accounts.
• Share Weekly Invoice booking projections with the Business Development team.
• Collect Equipment Performance Letters from customers after every supply.
• Ensure adherence to service processes and documentation standards for the Coordinator role.
• Maintain compliance with document control and existing processes.

Job Type: Full-time

Pay: ₹9,391.24 - ₹32,686.21 per month

Work Location: In person