Sales Associate

Sales Associate – TLC Digi-Tech

JOB DESCRIPTION:

Role: Sales Associate
Reports to: Sales Manager
Location: Luxury hotels across metros and mini-metros

Job Purpose

To lead and deliver revenue growth for TLC's membership and subscription business within the designated area, ensuring operational excellence and client satisfaction. Maintain systems, processes, and delivery structures by training and augmenting manpower as needed.

Key Responsibilities

• Represent the program and the organisation at the hotel.
• Manage a small team of Club Ambassadors, providing leadership and guidance.
• Drive membership enrolments among walk-in guests and other potential customers.
• Collect data from hotels on potential members and proactively reach out to them for enrolment.
• Engage with members visiting the hotels to build and maintain strong relationships.
• Coordinate with hotel teams regarding reservations and other requests, ensuring timely responses to customers.
• Understand TLC's front-end technology, including apps and websites, and train and support hotel teams during system outages.
• Monitor program performance and communicate results effectively to hotel teams to strengthen their understanding of the program's value.
• Maintain the confidentiality of all company information at all times.

Key Performance Indicators (KPIs)

• Membership enrolments
• Membership revenue
• Program profit
• Customer Satisfaction (CSAT) score
• Membership renewal percentage
• Attrition percentage
• Client relationship management and reporting

Education and Experience

Education

• Bachelor's degree, preferably in hotel, airline, or travel management.

Experience and Skills

• Excellent social and verbal communication skills in English.
• Self-motivated, smart, confident, with excellent presentation skills.
• Experience in luxury retail, hotels, aviation, banquets, or travel sales involving direct, face-to-face customer interaction will be an added advantage.
• Hospitality domain knowledge.
• Team building and talent development skills.
• Excellent interpersonal skills and command of spoken English.
• Comfortable using technology.
• Willingness to work on a roster, including weekends.

Key Competencies

• Sales and influencing skills
• Team leadership and motivation
• Client collaboration and relationship management
• Innovation and problem-solving
• Agility and adaptability
• Focus on driving business growth and creating value

Compensation

Competitive fixed compensation with a built-in monthly incentive structure.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Food provided
• Health insurance

Work Location: In person