Sales Associate - Padivattom - Kerala (FOFO)

As a Customer Services representative, your primary responsibility will be to meet and greet customers, assisting them throughout their shopping journey. You will be sharing product features and benefits with customers, explaining services, building trust, and loyalty. Resolving customer queries both pre and post-sale will also be a crucial part of your role. Ensuring timely product delivery to customers and receiving feedback on services and products are essential tasks. In terms of Inventory Management, you will be required to conduct a daily quick count of all the PIDs available in the store. Receiving bulk shipments, performing physical counts, and updating the system daily will be part of your routine. Daily replenishment to fill display gaps, managing bad inventory or damaged products, and facilitating product handover and receiving from VRX through the HOP app will also be your responsibilities. Additionally, you will need to report inventory mismatches or discrepancies to the Store Manager promptly. Regarding Operational Processes, you will need to adhere to Visual Merchandising guidelines, maintain cleanliness and hygiene in the store, and update all Standard Operating Procedure (SOP) files daily. Reconciling daily cash and card sales will also be part of your operational tasks.,