Job
Description
We are seeking a motivated and customer-focused Sales and Reservation Specialist to join our dynamic team. This role is responsible for managing reservations, driving sales initiatives, and ensuring a seamless experience for guests from the initial inquiry to the booking process. The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to generate new business opportunities while maintaining positive relationships with existing clients. Key responsibilities: Manage guest reservations through phone, email, and online platforms, ensuring accurate booking and guest preferences. Drive sales initiatives by identifying new business opportunities and converting leads into confirmed bookings. Provide exceptional customer service , responding promptly to inquiries, concerns, and special requests. Collaborate with internal teams (front desk, marketing, and management) to ensure seamless operations and guest satisfaction. Monitor and analyze booking patterns to optimize occupancy rates and maximize revenue. Upsell hotel services such as events, dining, and spa treatments to enhance guest experience and boost sales. Assist in generating reports on reservation statistics, sales performance, and occupancy trends. Support group reservations and manage special requests, including corporate clients and VIP guests. Requirements: High school diploma or equivalent Freshers can also apply. Previous experience in a sales or reservations role (preferably 1-2 years). Strong interpersonal and communication skills with a customer-oriented mindset. Ability to multitask, prioritize, and handle a high volume of reservations. Proficient in hotel management software (e.g., Opera, Maestro, or similar systems) and Microsoft Office Suite. Sales-driven with the ability to upsell and cross-sell hotel services. Strong attention to detail, organizational skills, and problem-solving abilities. Flexibility to work varied shifts, including weekends and holidays. Job Type: Full-time Pay: ₹10,000.00 - ₹12,000.00 per month Benefits: Provident Fund Compensation Package: Performance bonus Work Location: In person Speak with the employer +91 8373062555
