Sales and Customer Support Representative

About the Role:
We are seeking a dynamic and customer-focused Sales & Customer Support Executive to join our growing travel company. This role is a hybrid of sales and service—responsible for converting leads into bookings while ensuring exceptional support throughout the customer journey. You’ll play a key role in building client trust, delivering personalized travel solutions, and contributing to the company’s growth.

Key Responsibilities:

Sales:

• Respond to inbound inquiries and follow up with potential clients to convert leads into bookings.
• Understand customer travel needs and recommend appropriate packages, itineraries, or custom solutions.
• Prepare and send quotations, itineraries, and proposals in a timely and accurate manner.
• Meet and exceed individual and team sales targets.
• Upsell additional services such as insurance, upgrades, or excursions.

Customer Support:

• Provide pre- and post-booking assistance to clients with professionalism and empathy.
• Manage booking modifications, cancellations, and special requests.
• Liaise with operations, ticketing, and supplier teams to ensure seamless service delivery.
• Handle and resolve customer complaints or issues promptly.
• Maintain accurate client records and ensure timely communication through email, phone, or chat.

Requirements:

• Bachelor’s degree in Tourism, Hospitality, Business, or a related field (preferred).
• 1–3 years of experience in sales, customer service, or reservations—ideally within the travel industry.
• Excellent verbal and written communication skills.
• Customer-centric mindset with strong problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Familiarity with travel CRM systems and booking platforms is a plus (e.g., Amadeus, Sabre, Galileo).

What We Offer:

• Competitive base salary plus performance-based incentives.
• Opportunity to work with a passionate, travel-loving team.
• Professional growth and training opportunities.
• Travel perks and discounts.
• [Optional: Flexible work environment, health insurance, etc.]

Job Type: Full-time

Pay: ₹24,000.00 - ₹45,000.00 per month

Work Location: In person