2 Saleforce Jobs

Job Responsibilities: The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity Resource who has strong process/business knowledge and experience with E2E of Order-to-Cash processes and functional knowledge of each of the sub-streams of Order to Cash. As part of daily production activities: - Understanding and setting up newly received contracts/projects in the system (SAP, Peoplesoft etc.) and performing their maintenance activities as and when required. This requires accurately understanding and interpreting supporting documents. Co-ordinate with all O2C sub streams to ensure accurate and timely invoicing to the customer Constant reduction of unbilled items Delivering upon the SLAs and KPIs of the team from production standpoint. Getting on calls, discussions and meetings with Delivery managers, Project Managers, Vertical CFOs, Financial analysts and other key stake holders to maintain smooth communication of operational activities on a daily basis. Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas Someone with analytical bent of mind who can work on providing continuous improvement ideas and has a considerable knowledge of revenue recognition methods from an accounting standpoint. Works with leadership team to provide feedback, identifying training needs and perform root cause analysis for iterations/escalations Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process Technical Skills Proficient with MS office suite (MS Excel, MS outlook etc) Ability to use systems effectively for Projects/Time/Resource management and other functions Experience / Exposure on with SAP and Saleforce.com will be an added advantage Functional Skills 3 to 4 plus years of experience in at least one of the process areas Project/Time, Contracts/Invoicing/Order Management/AR is preferred. Master data management will be an added advantage Resource who has strong process/Business knowledge and experience with Order-to-Cash process Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead 1+ years of Operations or Back-office Support Services experience is preferred Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions. Management Skills Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results Flexible to business requirements Coordinate with internal resources and stakeholders for the flawless execution of work Effectively communicating your insights and plans to cross-functional team members and management Monitoring deliverables and ensuring timely completion of change requests/requirements Maintaining SLAs and resolving issues within SLA Core Competencies Minimum 1-year experience at People Manager role for grade 7 and minimum 2 years experience at People Manager role for grade 8. Drive strong performance management within the team for achieving team targets, maintaining optimum production standards and driving efficiency within the team Using Leadership skills and change management for advocacy of organisational objectives Strong business acumen with ability to drive zero surprise operations and un-interrupted production. Using innovation and initiative as tools for driving process improvements. Driving a strong channel of communication for effective stakeholder management. Job Segment: ERP, PeopleSoft, SAP, Telecom, Telecommunications, Technology

Role & responsibilities Job Description Technical Project Manager Purpose: As a Project Manager, you will help in implementing clients business vision and strategy, this position requires big-picture thinking, initiative, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, mitigate risk, the competence to work with senior executives, and excellent soft skills. Key Responsibilities: Successful Project/ delivery management - SLA achievement and high level of customer satisfaction related to implementation, support services and managed services. Manage project initiation, create project plan and track the planned activities. At least one | end-2-end implementation experience in a large/complex project. Preferably Martech Solution - HCL, UNICA, Adobe, Saleforce, Oracle, etc. Liaison with the client key stakeholders, updates on the project status, manage escalations and issues status, drive stakeholders meetings from project/delivery prospective. Resource planning and management/ mentoring of resources who are part of the project/s and ensure a strong bonding among the team is established and a good interpersonal relationship is developed among the team members Develop processes and methods for implementation and managed services to ensure efficiency improvement in the performance of project/delivery management. Collaborate with senior management on client account management, growth and new business opportunity Ensure project cadence and governance are managed well with client and project team. Timely identification of project risks and mitigation plan at various stage of the project Requirement: Should have 6 8 years of hands on experience in project/ delivery management. Should have experience of managing complex, multi technology and application implementation, operations support services and managed services. Hands-on experience with PM tools like JIRA / MS Project Any project management-related certification (PMI -ACP / PMP / Prince 2 / PSM II, etc) is an asset Must be ready to travel on a need basis Preferred candidate profile : At least one | end-2-end implementation experience in a large/complex project. Preferably Martech Solution - HCL, UNICA, Adobe, Saleforce, Oracle, etc.