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2.0 - 7.0 years
3 - 7 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Openings for SME/TL/Quality/Trainer roles Need candidates with exp in US health care claims adjudication -payment integrity process 5 days working/rotational shifts Chennai/Bangalore location Interested Candidates do call Sadiq @ 8904378561 Required Candidate profile Openings for SME/TL/Quality/Trainer roles Need candidates with exp in US health care claims adjudication -payment integrity process Interested Candidates do call Sadiq @ 8904378561
Posted 2 weeks ago
0.0 - 5.0 years
3 - 4 Lacs
Bengaluru
Work from Office
Greeting rom Trigent !! Share CV : Nagarathna_g@trigent.com JOB DESCRIPTION: Hiring for 6 month contract Role for international voice ( NOTE : Contact Ends on 15th Dec 2024 ) Share your CV who are okay to work for 6month contract role Responsibilities: Make outbound calls to the candidate and motivate them to complete job application. • Schedule/reschedule first day of work for the employees and sharing necessary information. • Review application form and make sure all the details are filled appropriately. • Handle inbound calls and resolve candidates queries. • Respond to candidates queries over email/text. • Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage • Provide excellent experience to the candidates. • Maintaining a quality score of 90% and above throughout. • Escalate issues and seek advice when faced with complex issues/problems • Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participate in Team building activities Ensure and maintain the security and confidentiality of client data Ensure Customer Satisfaction Requirements: • Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls. • Experience working and delivering under strict timeline. • Should have neutral accent • Excellent communication skills (verbal and written). • An ability to handle sensitive and confidential information. • Agile and flexible with work schedule. • Experience working and navigation on multiple systems/tools. • Logical and analytical thought process. • Willing to work in any US shift (EST/CST/MST/PST). • Willing to work in rotational shifts and rotations week off as and when required NOTE : Contact Ends on 15th Dec 2024 Location : Bangalore Salary upto :4.8 LPA Need min 6Months to 6 Years international voice exp work from office only immediate joiner Fresher with Who all have Original gradution marks sheets and convocation can apply Freshers salary : 25k CTC (20K In hand ) Exp Salary :upto 4.8LPA Rounds of Interview 1 .HR basic screening round (Comminication check) 2 . Versant Test (Cut off 60 ) 3. CD round 4. Ops round Regards Nagarathna G Recruitment specialist
Posted 3 weeks ago
4 - 8 years
4 - 9 Lacs
Bengaluru
Work from Office
JD for Senior Process Analyst (Service Support Lead) I. Position Summary Service Support Lead / Manager Managing Customer support operations Ensure all client specific records are compliant with regulatory standards. Should work on high quality and timely completion of all client-level due diligence requirements at the onset and renewal of client relationships. Must deliver great customer service standards to define, analyze, to resolve queries and escalations. II. Primary Responsibilities Act as the primary point of contact for the branch (US onshore), providing comprehensive support Understanding and implementation of US Health Insurance regulatory standards, guidelines, policies and procedures Responsible for end to end support of the policy lifecycle services Support a team of 4 - 5 Client Managers (~70 Accounts) at the branch Be a US Health Insurance domain expert to conduct end to end renewal activities Foster and maintain a positive relationship with branch (onshore) staff to enhance the overall customer experience Co-coordinating with internal operations team to get the renewal activities completed on time Handle queries effectively, aiming to minimize re-work at service center Ability to identify risks, issues and successfully navigate through to completion Strong time management and organizational skills; ability to work independently and effectively managing multiple tasks at once III. Skills and Competencies Excellent Written and Oral communication skills Interpersonal skills Advanced computer skills (Outlook, Word, Excel and Power Point) are essential Proactive Ownership and Accountability Insurance domain knowledge Logical thinking and decision making IV. Minimum Qualifications and Experience Graduate with 4+ years of experience in Health Insurance Voice Note: Immediate to 15 days notice only Insurance certification is good to have (Not mandatory) Transition/onboarding of service - good to have(Not mandatory) Regards, VEDHANTH M 8884496981 Rivera Manpower Services
Posted 3 months ago
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