Job Summary: The Sales and Marketing Executive( IN OFFICE WORK ONLY,NO FIELD WORK) will be responsible for driving sales growth and expanding market reach for our LOGISTICS services. This role involves developing and implementing strategic sales and marketing initiatives, identifying new business opportunities, nurturing client relationships, and contributing to overall revenue generation. Key Responsibilities: Sales Strategy & Execution: Develop and implement effective sales strategies to achieve and exceed sales targets and business objectives. Identify and target potential customers and market segments through market research, industry analysis, and customer profiling. Generate leads through various channels (e.g., cold calling, emails, networking, social media outreach). Conduct sales presentations, product demonstrations, and pitches to prospective clients, highlighting key features, benefits, and value propositions. Negotiate contracts, pricing, and terms of sale, and close deals in accordance with company policies. Manage the sales pipeline from lead generation to deal closure. Marketing & Brand Building: Develop and execute integrated marketing campaigns (digital, print, events, etc.) to promote products/services, increase brand awareness, and drive customer engagement. Collaborate with the marketing team (if applicable) to create compelling marketing materials such as brochures, flyers, advertisements, online content, and social media posts. Monitor market trends, competitor activities, and customer feedback to inform marketing strategies. Contribute to the development of marketing plans, advertising, direct marketing, and promotional activities. Client Relationship Management: Build and maintain strong, long-lasting relationships with existing and new clients, ensuring high levels of customer satisfaction and retention. Address client needs, resolve issues, and provide ongoing support. Identify opportunities for up selling and cross-selling to existing customers. Reporting & Analysis: Monitor sales performance, track key performance indicators (KPIs), and analyze sales and marketing data to evaluate effectiveness and identify areas for improvement. Prepare regular sales reports and forecasts for management. Provide feedback to management on market trends, competitive activities, and customer preferences. Collaboration: Coordinate with internal teams, including product development, operations, and customer service, to ensure alignment of sales and marketing activities with business objectives. Qualifications: Bachelor's degree in Marketing, Business Administration, or a related field. Proven track record of success in sales and marketing roles, with MINIMUM 1 years of relevant experience preferred. Strong understanding of sales principles, customer relationship management (CRM) software, and digital marketing tools. Excellent communication, negotiation, and presentation skills (both written and verbal). Ability to articulate product features, benefits, and value propositions effectively. Strategic thinking and analytical skills, with the ability to analyze market data and develop targeted campaigns. Self-motivated, results-driven, and able to work independently as well as part of a team. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). What We Offer: List benefits such as competitive salary, commission structure,opportunities for professional development, a supportive work environment To Apply: Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to rakesh@navyadeeshaexpress.com] or apply through whats app 7972278683

I. Job Summary/Overview A Customer Support professional is responsible for delivering excellent customer service, addressing customer concerns, and ensuring a positive experience with the company's products or services. They act as a liaison, provide accurate information, troubleshoot problems, and maintain customer records, often across various communication channels. II. Key Responsibilities and Duties Handle Customer Inquiries: Respond to customer questions, concerns, and feedback through various channels such as phone calls, emails, live chat, social media, and in-person interactions (depending on the role). Problem Solving and Issue Resolution: Actively listen to customer complaints, identify the root cause of the problem, and provide appropriate and effective solutions in a timely manner. This might involve troubleshooting technical issues, resolving billing discrepancies, processing returns or exchanges, or guiding customers through product usage. Provide Product/Service Information: Possess in-depth knowledge of the company's products, services, and policies to accurately inform customers and guide them. Maintain Customer Records: Document all customer interactions, conversations, and transactions accurately in CRM (Customer Relationship Management) software or other internal systems. Escalate Complex Issues: Identify when an issue is beyond their scope and escalate it to the appropriate internal teams (e.g., technical support, sales, logistics, billing) while providing comprehensive context. Follow-up: Ensure that customer issues are fully resolved and that the customer is satisfied with the solution. This often involves proactive follow-up calls or emails. Collect and Analyze Feedback: Gather customer feedback to identify recurring issues, suggest product or service improvements, and contribute to overall customer experience enhancement. Process Transactions: Assist with placing orders, processing payments, managing returns, or cancellations as needed. Maintain Professionalism: Consistently maintain a positive, empathetic, and professional demeanor, even in challenging or high-pressure situations. Adhere to Procedures: Follow established communication procedures, guidelines, and policies to ensure consistent service quality. III. Essential Skills and Qualifications Exceptional Communication Skills: Active Listening: Ability to fully understand customer concerns, including verbal and non-verbal cues. Clear and Concise Communication: Both written and verbal, using simple language and avoiding jargon. Empathy: Ability to understand and share the feelings of customers, making them feel heard and valued. Problem-Solving Skills: Critical Thinking: Ability to analyze situations, identify the core problem, and develop effective solutions. Resourcefulness: Ability to find solutions creatively and utilize available resources. Patience and Composure: Ability to remain calm, polite, and professional, especially with frustrated or upset customers. Product Knowledge: A strong understanding of the company's products, services, and policies. Adaptability and Flexibility: Ability to adjust to changing circumstances, handle diverse customer inquiries, and learn new systems or procedures quickly. Time Management and Multitasking: Ability to prioritize tasks, manage multiple inquiries simultaneously, and work efficiently in a fast-paced environment. Technical Proficiency: Familiarity with customer service software, CRM systems, and other relevant tools. Attention to Detail: Meticulous in recording information and ensuring accuracy in solutions. Interpersonal Skills: Ability to build rapport and positive relationships with customers. Customer-First Attitude: A genuine desire to help and provide the best possible experience for the customer. IV. Educational Requirements (May Vary) Graduate or equivalent is often a minimum requirement. Some roles may prefer an Associate's or Bachelor's degree, especially for more specialized or technical support positions. Prior experience in customer service or a customer-facing role is often preferred