RUNNER/CUSTOMER SERVICE REPRESENTATIVE

OUR MISSION

West Tech Shipping is dedicated to getting your goods to you quickly, while consistently offering world class customer service, by the most efficient team, demonstrating strong dependability and providing competitive pricing.

RUNNER/CUSTOMER SERVICE REPRESENTATIVE (dual role for one individual)

Our RUNNER/Customer Service Representative (CSR) is an individual who will provide information and assistance to all of our customers here at West Tech Shipping , while also being committed to resolving concerns with a focus on 100% customer satisfaction. The best RUNNER/CSRs are motivated by providing pleasant and focused assistance to both external and internal customers, by ensuring daily inventory counts and effective storage of packages, thereby facilitating a smooth and efficient package retrieval process for customers at all times.

JOB REQUIREMENTS

• Strong, with the ability to maintain high energy levels consistently throughout an 8-hour work shift.
• Ability to comfortably lift packages of up to 50lbs on a regular basis.
• Proven customer service experience (at least 1 year)
• Able to provide a high level of customer service to all internal and external customers at all times.
• Well spoken, with an outgoing and friendly personality.
• Patient, with the ability to remain calm and professional during challenging interactions
• Ability to multi-task, prioritize, and organize time effectively.
• At least 1 year of experience in cash handling/cash management in a business environment
• Ability to assist with the clearing, sorting and packing of cargo in store
• Flexible with the ability to work on weekends.
• Knowledge of brokerage or courier service industry preferred, but not required
• Ability to provide accurate, valid and comprehensive information to customers, by applying the right knowledge
• Excellent problem-solving skills with ability to follow up on resolutions
• Focused and disciplined with the ability to ensure cargo workflow procedures are followed with maximum efficiency
• Ability to perform accurate inventory counts daily.
• Ability to maintain high levels of productivity and focus in a fast-paced environment
• Ability to follow communication procedures, guidelines, and policies
• CXC passes in Mathematics and English preferred.

Deadline for Submission - Friday, August 29, 2025 (For Immediate Hire)