2 Rtx Jobs

Please find below JD. Criteria: - International tech support Background (US customers) Good communication skills Dealt with consumers and not internal staff Computer hardware background. Good at troubleshooting issues related to PCs and laptops Should have worked in Dell, Lenovo, or HP Experience 1-3 years or more. Willing to work in shifts as operations will be 24x7 Candidate available for F2F meeting Graduate and Undergraduate 5 Days WFO What you will be doing:- Provide initial end user support for customers via phone, Chat or email as needed, with top customer satisfaction as our primary goal. Ability to quickly understand and resolve customer issues while maintaining a polite and professional demeanor regardless of the situation. Quickly identify trends, new issues and report them in a useful way to the management. You will work closely with your team in a reciprocal environment to quickly resolve issues. Utilize the available product test equipment to reproduce the user reported issues and figure out root cause. Review issue trends and quickly highlight and provide data to management on hot issues, especially after new driver and product releases. Requires high level and confident use of our user database management system. Attend product and driver meetings as needed to ensure support is ready. Identify and report areas for product/process improvement. What we need to see: Professional-level social skills, including ability to adjust communication to technical level of audience, and stay calm and focused in negative situations. Able to demonstrate leadership skills and take ownership of customer issues reported. Dedication, focus, and follow-through needed to see problems through to resolution Knowledge and experience with Windows operating system, various games and graphical apps including video editing software. At least 1 years of consumer technical support experience with an emphasis on gaming and graphics. Strong computer skills needed to research, diagnose, solve problems, and identify solutions to customer issues Work with HTPCs and other multimedia applications. Having knowledge on Linux and/or Mac OS skills are a strong plus. Deep, hands-on experience with RightNow/Oracle CRM systems. Exceptional follow up and organizational skills Willingness to align with standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction Outstanding customer service skills and superb communication skills to provide prompt and accurate feedback to customers Superb written interpersonal skills to ensure proper recording of all customer interactions and closure of all presented issues Great written communication skills are required to prepare accurate, clear, and timely reports Commitment to documenting knowledge in the form of knowledge base tech notes and articles Flexibility in terms of task, workloads and schedule are significant for this position Ways to stand out from the crowd: Hold a degree in a meaningful field, like Computer Science or IT. Microsoft, Linux or similar certification is a plus. Aptitude for problem-solving Excellent client-facing/customer service skills Excellent written and verbal interpersonal skills Ability to focus and follow-through to resolution of issues Ability to diffuse tension and work the issue at hand As a part of our team, your ideas contribute to faster resolutions, higher customer happiness rate and better overall experience for our end users. Share your resume to js001102065@techmahindra.com / 7401616946 if interested

As a Embedded SW Lead, you will be responsible for low level drivers, toolchain, boot code, BSPs, and functionality of the Embedded Micro-Controller and its Wireless and Sensor peripherals. Key Qualifications : - Design and develop embedded software using - bare metal- and real time operating systems on multiple boards and MCUs. - Design and develop board bring up code, device driver code, boot loaders, firmware update software (OTA), Secure boot, software for interfacing with sensors and peripherals, and application software. - Design and develop firmware including toolchain, BSPs to support IIoT modules. - Design, develop, and enhance middle layer framework to support reliable and maintainable application development, including higher layer communication stacks such as MQTT, LwM2M etc. - Design, document, code, test, and debug embedded device controllers for IoT. - Create unit and integrated test plans, test cases, and perform unit and integration testing and code reviews. Test tool development for both system verification and production test. - Support project planning efforts, including task definition and work effort. - Perform analysis, resolution, and tracking of defects and improvement to closure. - Develop and improve software development processes and procedures. - Provide engineering support for other departments as necessary. - Complete other engineering duties as assigned Minimum requirements : - 9 + years of experience in embedded systems development with strong C++ skills, multi-threading, multi-processor interfacing, and hardware-software integration. - Excellent software design skills and C/C++ programming skills; preferably in safety critical software development. - 3+ years of programming experience targeting embedded Microcontrollers (Experience with ARM Cortex M3/M4,/MSP430 or similar microcontroller preferred). - Experience working with microcontrollers running both RTOS (Example: RTX, ThreadX, FreeRTOS, Micrium OS, etc.) and bare metal software. - Experience in developing device drivers, timers, interrupt handlers, message-based software, etc., - Experience in developing device drivers for bus interfaces and peripherals: SPI, I2C, UART, ADC, DAC, I2S, USB, LCD - Experience in C/C++ coding standard, OOD, static analysis, and code coverage. - Proficient with software development process. - Demonstrable experience developing efficient (memory, CPU, and bandwidth) software. - Familiarity setting up various embedded toolchains, build, and debugging environments. - Experience with software engineering processes and tools such as configuration management and issue tracking systems. - Ability to read circuit designs/electrical schematics and datasheets. - Experience in using oscilloscopes, logic analyzers, and other test equipment to troubleshoot hardware/software issues. - Excellent problem-solving, design, development, and debugging skills. - Strong communication and interpersonal