RPA Support Specialist

Role

Job Location: Mumbai

About

Experience Required-

Responsibilities:

• Monitoring & Incident Response

• Troubleshooting & Issue Resolution

Diagnose and resolve technical issues in production bots, scripts, and workflows using tools like UiPath, Power Automate, and scripting (Python, VBScript, etc.). Escalate complex or unresolved issues to development or platform teams with detailed logs and documentation.

Audit & Maintenance

Perform regular health checks and audits of bot performance, logs, and scheduled executions to detect anomalies or inefficiencies. Maintain and update RPA environments and associated infrastructure components in coordination with IT and DevOps.

Change Management & Documentation

Document all support activities, troubleshooting steps, and changes made to RPA systems for audit readiness and knowledge sharing. Maintain change logs and contribute to the runbooks and knowledge base articles.

Compliance & Security Adherence

Ensure compliance with IT security policies, data handling guidelines, and audit requirements for all RPA operations. Collaborate with compliance and cybersecurity teams to keep bots aligned with enterprise standards.

• Communication & Stakeholder Collaboration

Send timely notifications and status updates for critical incidents, scheduled maintenance, or process downtimes. Communicate effectively with global teams, end-users, and stakeholders during incidents and handovers.

• Testing & Validation

On-Call Support

Conduct knowledge transfer and training sessions for business users or new team members on RPA tools and operational best practices. Stay current with RPA industry trends, tool updates, and automation frameworks.

Requirements:

Experience:

2+ years in an RPA support role, IT operations, or application support, preferably in a 24x7 environment. Experience with UiPath, Power Automate, or similar RPA platforms.

Technical Skills:

Soft Skills:

Additional Preferences:

ITIL knowledge or certification is a plus. Familiarity with cloud environments (e.g., AWS, Azure) or Vault/credential store integrations is advantageous.