Location: Lucknow (with regular travel to store locations across Uttar Pradesh) Positions: 2 Trainers Department: Training & Development About Rozana.in Rozana.in is a rural e-commerce company on a mission to provide unparalleled convenience to rural India. Since December 2021, we have expanded to over 12,000 villages across Uttar Pradesh and Haryana , delivering daily essentials within 24 hours . Our tech-driven operations and grassroots network empower us to serve Bharat with speed, scale, and simplicity. Job Summary: We are seeking dynamic and engaging Retail Trainers to conduct in-store training for our sales staff across various store locations. Based out of Lucknow , this role is responsible for improving employee performance through effective training in product knowledge, grooming, and sales techniques . The ideal candidates will be enthusiastic, well-spoken, and passionate about building high-performing sales teams. Key Responsibilities: Conduct sales and product training for in-store staff. Deliver grooming and customer interaction training to enhance professionalism. Continuously monitor and improve sales performance through refresher and follow-up sessions. Customize training content based on store type, region, or performance gaps. Travel regularly to stores across Uttar Pradesh for on-ground training delivery . Prepare and maintain training reports, feedback, and session documentation. Work closely with HR and Operations to identify training needs and rollout plans. Key Requirements: Bachelor’s degree in any field (preferred: Business, Retail, or HR). 1–3 years of experience in retail training, field sales training, or similar roles . Strong communication, presentation, and interpersonal skills. Willingness to travel regularly to field locations (travel expenses covered). Passion for developing people and improving frontline staff performance. Fluency in Hindi and basic English required.

Company Description Rozana.in is one of India's fastest growing Rural Commerce platforms, leveraging Tech and Data Science to cater to the unique local demands of 1 billion Indians outside the scope of online commerce. Our platform empowers over 10 million tech micro-entrepreneurs to offer competitive services to end-users, making last-mile delivery efficient. Rozana.in aims to connect rural communities to online commerce through a vast network of micro-entrepreneurs. We envision becoming the leading P2P rural commerce platform in India by enabling effective delivery of essential services to these areas. Role Description This is a full-time on-site role for a Store Incharge, located in Kanpur Dehat. The Store Incharge will be responsible for managing daily store operations, ensuring customer satisfaction and service, and maintaining inventory levels. The role involves overseeing staff performance, handling customer inquiries, and preventing retail loss. Additionally, the Store Incharge will be responsible for implementing store policies and procedures, ensuring a smooth and efficient operation. Qualifications Customer Satisfaction and Customer Service skills Strong Communication and Interpersonal skills Experience in Store Management and Retail Operations Knowledge of Retail Loss Prevention techniques Organizational and time-management skills Ability to work independently and in a team Previous experience in retail or commerce is a plus