233 Rostering Jobs

Your day-to-day activities will involve: Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT. Monitoring the helpdesk and customer service executives on a regular basis. Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Cooperating, coordinating and communicating with other departments to ensure good customer experience and sharing consolidated feedback reports with the team for improvement of services. Helping to ensure that any complaint/requests and/or emergencies are handled in an expeditious manner (as per JLL policies) and contact the proper authorities when needed. Being familiar with the building operating procedures manual (Lost and found, timings, id card application, permission forms etc.) Helping in activities like filing, checking and maintaining inventory records, DMR, MMR, club house reports, etc. Managing and participating in events/parties/CSR activities, general maintenance and guest handling. Act as a secondary point of contact for all occupants, in case of client escalation. Prepares and approves the working schedule/rostering for the helpdesk team as per the operational requirements to maintain & operate the property at an optimum level. Show more Show less

Dear Candidate, Whistling Woods International (WWI) is India’s premier Film, Communication & Creative Arts Institute. Since its inception in 2006, WWI has successfully delivered world-class education in all creative and technical aspects of filmmaking. Located inside Mumbai’s Filmcity Complex, students receive hands-on instruction in the discipline they want to pursue. We are looking for a fantastic team member to join as an Assistant Manager (Co- ordination) in our School of Media and Communication department. Key Responsibilities: Event Coordination : Oversee and coordinate all events for the Departments of Media & Music, ensuring seamless execution. Marketing & PR : Manage and execute all marketing and public relations activities related to the departments. Inter-Departmental Coordination: Facilitate collaboration between departments for various projects, workshops, and initiatives. Networking & Partnerships: Establish and maintain connections with media companies for real-time projects, internships, and field visits. Guest & Expert Sessions: Arrange masterclasses, workshops, guest lectures, special sessions, and other events, ensuring smooth logistics and scheduling. Liaisoning: Serve as the primary point of contact for guests, including arranging and managing their schedules for masterclasses, workshops, examiners, and other events. Media Organization Partnerships: Build and nurture relationships with various media organizations for strategic collaborations. Faculty Coordination: Collaborate with faculty members for rostering, assignment distribution, project management, workshops, and exam-related requirements. Faculty Onboarding: Assist in the onboarding process for new faculty members, ensuring they are well-integrated into the department's operations. Student Coordination: Manage student-related responsibilities, including communication regarding projects, assignments, events, and daily class schedules. Additional Duties : Perform any other duties as assigned from time to time. Skill sets required Minimum 5-6 years of relevant experience in the Education or Media Industry Bachelor's degree or higher in a related field. Strong written and verbal communication skills. Proficient in MS Excel and other office tools. Excellent time management and organizational abilities. People management skills with the ability to coordinate across multiple teams. CTC: Upto 40,000 per month Job Location: Goregaon East Timings: 10.30 am - 6.30 pm If the role excites you, kindly share your CV Regards HR Team Job Type: Full-time Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Commuter assistance Health insurance Provident Fund Schedule: Day shift Experience: Co - ordination: 3 years (Required) Media industry: 1 year (Required) Education industry: 1 year (Required) Work Location: In person

For Placement Coordinator: Age Range 25 years - 35 Years Gender : Female Maintain Good Relations with Airlines, Hotels and Travel Agencies, etc. Sharing timely information on placements and feedback to students. Visiting the existing batches to do student expectation Management. Maintain student Placement Records/Dockets. Coordination with all departments. Must be able to deliver 100% targets on Placement 5 years - 8 Years experience in a similar position in a Training Institute of repute. Pleasing personality and excellent communication skills. For Training Coordinator: Age Range 25 years - 35 Years Gender : Female Rostering of Faculty, Resource Utilization (Classroom and Faculty), Batch Formation, Facilitating Monthly Faculty Meet, Course ware distribution, Student Grooming Check Coordination with all departments Supporting Placement related activities 5 years - 8 Years experience in similar position in a Training Institute of repute, OR , Hard core Sales experince of B2B or B2C Pleasing personality and excellent communication skills and should have enthusiasm to work towards maintaining brand equity among students Contact: +91-9793664477 Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Provident Fund Schedule: Fixed shift Work Location: In person

Roles & Responsibilities Must have Product knowledge. SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format. Attend mandatory training sessions as & when held by the head office. Conducting operations training and ensuring that the team are competent in Operations. Understand & meet Client Services deliverables. To provide Training to vendor Staffs on POS operating process and to train the team on POS/ APP trouble shooting, Inventory management, Menu planning, Communication and Service acumen. Maintain MMRS and MOM. Requirements Bachelors in any degree, preferably Bachelor’s in Hotel Management. Good command over both written and spoken English. Keen eye for hygiene, cleanliness, grooming, health and safety. Excellent knowledge of food & beverage service. Well versed with Microsoft office such as Microsoft word, excel, PPT, etc. Show more Show less

Job Requirements Role/ Job Title: : Workforce & MIS Manager Function/ Department: : Workforce Management & MIS Job Purpose The role bearer has the responsibility to plan, organize, direct and oversee the activities of the department. It also includes managing the agencies associated with the company in their assigned territory. Roles & Responsibilities Carry out WFM functions for CDC, publish service levels, publish projected call volumes based on customer base/time of month, publish rostering requirements based on projected call volumes identify resourcing shortages Carry out WFM functions for GRD and email teams, publish service levels, publish projected email volumes based on customer base/time of month publish rostering requirements based on projected email volumes identify resourcing shortages Carry out WFM functions for Loan Centers , publish service levels, publish projected walk-in volumes based on customer base/time of month publish rostering requirements based on projected volumes Identify opportunities to automate WFM and MIS functions, identify MIS requirements for new businesses like credit card and operationalize Education Qualification Graduation: Any Graduation Experience: 0 to 2 Years in MIS Show more Show less

Dear Candidate, Please find the below JD for your reference. Experience of leading production support teams across multiple applications. Experience with ASP.NET, C#, .NET core, SQL, Azure DevOps and App Insights is a must. Should have good knowledge of ETL, Angular, DB monitoring, script optimization, app monitoring & alerting tools. Experience of working with SNOW ticketing tool and handling change requests. Experience of handling end to end change management and supporting app releases in collaboration with other Project teams. Good communication and willingness to skill up with new tools, automation frameworks and tech to better support & monitor apps. Work in rotational shifts, rostering of team members shifts and support team with Technical & Functional aspects. Show more Show less

Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to budget. They will build and develop the team. Their expert domain expertise means they process more complex transactions and producing outputs across Invoice processing activities and manage effective usage of resources in the service delivery - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLA’s & KPI’s for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. Ensuring Accuracy of billing information. Manpower planning for the site (playing a major role in their hiring process etc.) Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out. Ensure proper teamwork for all the facilities. Assisting client SPOC in creating the annual budget for site operations and formulating strategies for effective management. Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated. Dealing with occupants’ queries in verbal/ written form. Ensuring robust complaint management process is in place and is followed meticulously Communicating and circulating information to occupants’ authorities on operational complications. Ensuring health and life safety regulations/ manuals are adhered on site All risk assessment recommendations are implemented and enforced for compliances. Creating business continuity plans. Resolving emergency maintenance matters with urgency. Maintaining exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies for ease and smooth operations and maintenance of the property. Creating and submitting the daily management report (DMR) and the monthly management reports (MMR). Coordinate and maintain the as-built drawing and transition document library. Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports. Facilitate the services under the Slogan “No Safety No Work”. Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT. Monitoring the helpdesk and customer service executives on a regular basis. Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Cooperating, coordinating and communicating with other departments to ensure good customer experience and sharing consolidated feedback reports with the team for improvement of services. Helping to ensure that any complaint/requests and/or emergencies are handled in an expeditious manner (as per JLL policies) and contact the proper authorities when needed. Being familiar with the building operating procedures manual (Lost and found, timings, id card application, permission forms etc.) Helping in activities like filing, checking and maintaining inventory records, DMR, MMR, club house reports, etc. Managing and participating in events/parties/CSR activities, general maintenance and guest handling. Act as a secondary point of contact for all occupants, in case of client escalation. Prepares and approves the working schedule/rostering for the helpdesk team as per the operational requirements to maintain & operate the property at an optimum level. If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

About the Role- As Blinkit expands its delivery team, we’re looking for enthusiastic individuals dedicated to elevating our delivery service. If you have excellent problem-solving abilities, strong communication skills, and experience in managing teams, along with a flair for analytical thinking, we want to hear from you. Join us to help enhance and grow our delivery network, ensuring exceptional service for our customers. What you will do- ● Assist in overseeing daily operations of the express store, ensuring smooth functioning and high standards of service. ● Help manage and train store staff, handle scheduling and rostering, and ensure effective team performance. ● Oversee inventory levels and ensure accurate record-keeping to maintain optimal stock levels. ● Address customer inquiries and issues, and ensure a positive shopping experience by maintaining high service standards. ● Implement and monitor store processes to improve efficiency, optimize workflows, and enhance overall store performance. ● Requirements- ● Minimum qualification - Graduation ● 1-3 years of experience (preferably in e-commerce, Logistics or supply-chain Management) ● Strong analytical and problem-solving skills. ● Excellent communication and negotiation abilities. ● Leadership and team management experience. How to Apply- Join by scanning the QR code by clicking on the link below- Job Type: Full-time Pay: Up to ₹650,000.00 per year Benefits: Health insurance Application Question(s): Current company Current CTC AGE Location: Mumbai, Maharashtra (Preferred) Work Location: In person

The National Delivery Head is a key leadership position responsible for the overall training delivery and quality of training for all the centers across the country. This role requires a combination of leadership, strategic thinking, and hands-on management skills to drive both Training leadership and Operational efficiency. This role requires an excellent track record in training delivery and operations. The Key Responsibilities Associated With This Role Are As Under Training Strategy: Developing and implementing a training strategy aligned with the overall organizational goals. Team Leadership: Leading and managing the training team. Providing guidance, coaching, and support to ensure the team meets or exceeds targets. Ensuring Customer satisfaction and delight Training Performance Analysis:  Monitoring and analysing training performance data.  Ensuring more than 90% attendance at all the centers across the country  Ensuring less than 5% dropout across the centres  Responsible for putting students in the batches after admission.  To ensure student development activities regularly at the centers  To ensure a high level of student satisfaction and development  Ensuring the timely certification of the students  Controlling Training slippage and leakage at all levels.  Implementing timely corrective actions and strategies to achieve high training delivery performance. Day-to-Day Operations: Ensuring smooth functioning and efficiency in all aspects of the training activities at the center.  Responsible & involved in the selection and training of Trainers and training coordinators PAN India  Regular visits to centers PAN India  Faculty Management & Rostering of PAN India  Ensuring excellent training infrastructure including assets availability for the students on a timely basis at all the centers Company Policies & Directives:  Ensuring strict adherence to training Processes, Policies and Directives Quality  Ensuring High-Quality delivery of Training & and meeting students' placement goals. Show more Show less

Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLA’s & KPI’s for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. Ensuring Accuracy of billing information. Manpower planning for the site (playing a major role in their hiring process etc.) Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out. Ensure proper teamwork for all the facilities. Assisting client SPOC in creating the annual budget for site operations and formulating strategies for effective management. Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated. Dealing with occupants’ queries in verbal/ written form. Ensuring robust complaint management process is in place and is followed meticulously Communicating and circulating information to occupants’ authorities on operational complications. Ensuring health and life safety regulations/ manuals are adhered on site All risk assessment recommendations are implemented and enforced for compliances. Creating business continuity plans. Resolving emergency maintenance matters with urgency. Maintaining exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies for ease and smooth operations and maintenance of the property. Creating and submitting the daily management report (DMR) and the monthly management reports (MMR). Coordinate and maintain the as-built drawing and transition document library. Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports. Facilitate the services under the Slogan “No Safety No Work”. Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT. Monitoring the helpdesk and customer service executives on a regular basis. Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Cooperating, coordinating and communicating with other departments to ensure good customer experience and sharing consolidated feedback reports with the team for improvement of services. Helping to ensure that any complaint/requests and/or emergencies are handled in an expeditious manner (as per JLL policies) and contact the proper authorities when needed. Being familiar with the building operating procedures manual (Lost and found, timings, id card application, permission forms etc.) Helping in activities like filing, checking and maintaining inventory records, DMR, MMR, club house reports, etc. Managing and participating in events/parties/CSR activities, general maintenance and guest handling. Act as a secondary point of contact for all occupants, in case of client escalation. Prepares and approves the working schedule/rostering for the helpdesk team as per the operational requirements to maintain & operate the property at an optimum level. Show more Show less

Job Introduction: Area of Responsibility Operations Management Formulate & implement cluster strategy linked with Hub strategy Directly accountable for planning and organizing branch operations Ensure proper start-up of new assignments Manage guard sourcing in terms of scouting, referrals and walk-ins Ensure proper deployment, rostering & attendance of guards Ensure proper supervision, patrolling & review in terms of day & night checks Conduct security audits of large assignments periodically Forecast, procure and distribute uniforms and office equipment under clearance from the respective Hub Heads Maintain consistent, complaint free, high quality service levels Support and facilitate implementation of corporate projects Business Performance Goal ( Revenue , Collections , Margin Improvement ) Revenue Growth To grow higher than the industry growth by having Get & Grow and achieve the revenue goals. Collections Develop the strategy and plan to ensure achievement of Price Increase, Collection and Bad Debts. Gap analysis in invoicing and collections. Price Increase Timely communication with customer and related stakeholders. Agreement to pay / timely billing with customer Variance analysis of actual vs budget. Timely termination of customer in case of non agreement or delay in decision of price increase. Bad Debt Understanding the bad debt reasons and devising the strategy in recovering the same. Do the analysis and take the necessary course of action. Focus on collections and reduce the Gaps Margin Improvement Understand the contract. Knowing the gaps in contract and closing the gaps with customers. Knowing the payout to employees and authorities. Reconciliation - correction for gaps between billed & paid. Asking customers to increase the management fee on various value addition and solving customer problems. Client Relationship Management Strive to understand customer’s needs and deliver the right/customized solutions Build effective customer relationships, ensure customer satisfaction and promote company’s image Conduct all surveys and client requested security audits Ensure satisfaction and retention of existing clients Regular meeting with clients for performance feedback Reviewing client feedback and developing solutions to improve service delivery quality and create customer delight Responding to client queries and concerns promptly Leadership & IR With support from Branch HR Team: Prepare manpower budget as per business requirements Recruit adequate number of quality direct manpower in accordance with business requirements Ensure all new recruits in direct and indirect category attend basic course and no one is deployed without successful completion of basic course Ensure timely completion of joining formalities for new recruits, and their timely deployment Ensure development of Direct staff through refresher and other relevant training programmes Ensure maintenance of attendance, leave, overtime records etc. Ensure correct wages computation of direct staff Ensure timely payment of wages and other dues Ensure disciplinary action is taken wherever required Ensure speedy redressal of grievances through regular interaction, counselling and appropriate administrative measures Ensure implementation of HR & Training policies Health & Safety With support from Health & Safety: Ensure observance to highest standards of G4S Health & Safety norms in all areas of work Promote awareness within the team on safe working procedures Contribute to development of safe work procedures Job Responsibility: The Ideal Candidate: Show more Show less

Job Introduction: Area of Responsibility Operations Management Formulate & implement cluster strategy linked with Hub strategy Directly accountable for planning and organizing branch operations Ensure proper start-up of new assignments Manage guard sourcing in terms of scouting, referrals and walk-ins Ensure proper deployment, rostering & attendance of guards Ensure proper supervision, patrolling & review in terms of day & night checks Conduct security audits of large assignments periodically Forecast, procure and distribute uniforms and office equipment under clearance from the respective Hub Heads Maintain consistent, complaint free, high quality service levels Support and facilitate implementation of corporate projects Business Performance Goal ( Revenue , Collections , Margin Improvement ) Revenue Growth To grow higher than the industry growth by having Get & Grow and achieve the revenue goals. Collections Develop the strategy and plan to ensure achievement of Price Increase, Collection and Bad Debts. Gap analysis in invoicing and collections. Price Increase Timely communication with customer and related stakeholders. Agreement to pay / timely billing with customer Variance analysis of actual vs budget. Timely termination of customer in case of non agreement or delay in decision of price increase. Bad Debt Understanding the bad debt reasons and devising the strategy in recovering the same. Do the analysis and take the necessary course of action. Focus on collections and reduce the Gaps Margin Improvement Understand the contract. Knowing the gaps in contract and closing the gaps with customers. Knowing the payout to employees and authorities. Reconciliation - correction for gaps between billed & paid. Asking customers to increase the management fee on various value addition and solving customer problems. Client Relationship Management Strive to understand customer’s needs and deliver the right/customized solutions Build effective customer relationships, ensure customer satisfaction and promote company’s image Conduct all surveys and client requested security audits Ensure satisfaction and retention of existing clients Regular meeting with clients for performance feedback Reviewing client feedback and developing solutions to improve service delivery quality and create customer delight Responding to client queries and concerns promptly Leadership & IR With support from Branch HR Team: Prepare manpower budget as per business requirements Recruit adequate number of quality direct manpower in accordance with business requirements Ensure all new recruits in direct and indirect category attend basic course and no one is deployed without successful completion of basic course Ensure timely completion of joining formalities for new recruits, and their timely deployment Ensure development of Direct staff through refresher and other relevant training programmes Ensure maintenance of attendance, leave, overtime records etc. Ensure correct wages computation of direct staff Ensure timely payment of wages and other dues Ensure disciplinary action is taken wherever required Ensure speedy redressal of grievances through regular interaction, counselling and appropriate administrative measures Ensure implementation of HR & Training policies Health & Safety With support from Health & Safety: Ensure observance to highest standards of G4S Health & Safety norms in all areas of work Promote awareness within the team on safe working procedures Contribute to development of safe work procedures Job Responsibility: The Ideal Candidate: Show more Show less

Job Introduction: Area of Responsibility Operations Management Formulate & implement cluster strategy linked with Hub strategy Directly accountable for planning and organizing branch operations Ensure proper start-up of new assignments Manage guard sourcing in terms of scouting, referrals and walk-ins Ensure proper deployment, rostering & attendance of guards Ensure proper supervision, patrolling & review in terms of day & night checks Conduct security audits of large assignments periodically Forecast, procure and distribute uniforms and office equipment under clearance from the respective Hub Heads Maintain consistent, complaint free, high quality service levels Support and facilitate implementation of corporate projects Business Performance Goal ( Revenue , Collections , Margin Improvement ) Revenue Growth To grow higher than the industry growth by having Get & Grow and achieve the revenue goals. Collections Develop the strategy and plan to ensure achievement of Price Increase, Collection and Bad Debts. Gap analysis in invoicing and collections. Price Increase Timely communication with customer and related stakeholders. Agreement to pay / timely billing with customer Variance analysis of actual vs budget. Timely termination of customer in case of non agreement or delay in decision of price increase. Bad Debt Understanding the bad debt reasons and devising the strategy in recovering the same. Do the analysis and take the necessary course of action. Focus on collections and reduce the Gaps Margin Improvement Understand the contract. Knowing the gaps in contract and closing the gaps with customers. Knowing the payout to employees and authorities. Reconciliation - correction for gaps between billed & paid. Asking customers to increase the management fee on various value addition and solving customer problems. Client Relationship Management Strive to understand customer’s needs and deliver the right/customized solutions Build effective customer relationships, ensure customer satisfaction and promote company’s image Conduct all surveys and client requested security audits Ensure satisfaction and retention of existing clients Regular meeting with clients for performance feedback Reviewing client feedback and developing solutions to improve service delivery quality and create customer delight Responding to client queries and concerns promptly Leadership & IR With support from Branch HR Team: Prepare manpower budget as per business requirements Recruit adequate number of quality direct manpower in accordance with business requirements Ensure all new recruits in direct and indirect category attend basic course and no one is deployed without successful completion of basic course Ensure timely completion of joining formalities for new recruits, and their timely deployment Ensure development of Direct staff through refresher and other relevant training programmes Ensure maintenance of attendance, leave, overtime records etc. Ensure correct wages computation of direct staff Ensure timely payment of wages and other dues Ensure disciplinary action is taken wherever required Ensure speedy redressal of grievances through regular interaction, counselling and appropriate administrative measures Ensure implementation of HR & Training policies Health & Safety With support from Health & Safety: Ensure observance to highest standards of G4S Health & Safety norms in all areas of work Promote awareness within the team on safe working procedures Contribute to development of safe work procedures Job Responsibility: The Ideal Candidate: Show more Show less

Job Introduction: Area of Responsibility Operations Management Formulate & implement cluster strategy linked with Hub strategy Directly accountable for planning and organizing branch operations Ensure proper start-up of new assignments Manage guard sourcing in terms of scouting, referrals and walk-ins Ensure proper deployment, rostering & attendance of guards Ensure proper supervision, patrolling & review in terms of day & night checks Conduct security audits of large assignments periodically Forecast, procure and distribute uniforms and office equipment under clearance from the respective Hub Heads Maintain consistent, complaint free, high quality service levels Support and facilitate implementation of corporate projects Business Performance Goal ( Revenue , Collections , Margin Improvement ) Revenue Growth To grow higher than the industry growth by having Get & Grow and achieve the revenue goals. Collections Develop the strategy and plan to ensure achievement of Price Increase, Collection and Bad Debts. Gap analysis in invoicing and collections. Price Increase Timely communication with customer and related stakeholders. Agreement to pay / timely billing with customer Variance analysis of actual vs budget. Timely termination of customer in case of non agreement or delay in decision of price increase. Bad Debt Understanding the bad debt reasons and devising the strategy in recovering the same. Do the analysis and take the necessary course of action. Focus on collections and reduce the Gaps Margin Improvement Understand the contract. Knowing the gaps in contract and closing the gaps with customers. Knowing the payout to employees and authorities. Reconciliation - correction for gaps between billed & paid. Asking customers to increase the management fee on various value addition and solving customer problems. Client Relationship Management Strive to understand customer’s needs and deliver the right/customized solutions Build effective customer relationships, ensure customer satisfaction and promote company’s image Conduct all surveys and client requested security audits Ensure satisfaction and retention of existing clients Regular meeting with clients for performance feedback Reviewing client feedback and developing solutions to improve service delivery quality and create customer delight Responding to client queries and concerns promptly Leadership & IR With support from Branch HR Team: Prepare manpower budget as per business requirements Recruit adequate number of quality direct manpower in accordance with business requirements Ensure all new recruits in direct and indirect category attend basic course and no one is deployed without successful completion of basic course Ensure timely completion of joining formalities for new recruits, and their timely deployment Ensure development of Direct staff through refresher and other relevant training programmes Ensure maintenance of attendance, leave, overtime records etc. Ensure correct wages computation of direct staff Ensure timely payment of wages and other dues Ensure disciplinary action is taken wherever required Ensure speedy redressal of grievances through regular interaction, counselling and appropriate administrative measures Ensure implementation of HR & Training policies Health & Safety With support from Health & Safety: Ensure observance to highest standards of G4S Health & Safety norms in all areas of work Promote awareness within the team on safe working procedures Contribute to development of safe work procedures Job Responsibility: The Ideal Candidate: Show more Show less

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies. Purpose Manages and supervises the Security Department Special Requirements Has 4 to 5 years of relevant experience in hotel security Possesses excellent English, math and psychometric abilities and speaks Hindi proficiently Experienced in fire fighting, crowd control and first aid trained. CPR certification preferable Military or Police background is preferred Knowledgeable of statutory building local laws and regulations Major Responsibilities General Builds a motivated and skilled team , leads by example and instills a culture of continuous learning and improvement among employees; actively participates in Employee Relations activities and programmes Actively plans and manages the career development of every employee through effective coaching, training and by instilling company values; is concerned for employees' continuous development and personal growth Organizes and manages the department in accordance with company philosophy and policies, maximizing efficiency and productivity and achieving established goals; promotes harmony between departments Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals Prepares annual plans and forecasts, consistently monitors and manages budgetary goals Departmental Manages and supervises the day to day outsourced security force of the hotel to ensure the safety and security of all guests, personnel and property Responsible for writing and implementing the Hotel's crisis manual, including Fire & Safety Evacuation plan Ensure the hotel security is up to international standards keeping in mind current threat levels in the region Write and implement policy and procedures to safeguard acts committed against guests, employees and hotel property Ensure proper documentation and recording of all incidents occurring in connection with guests, employees, thefts, bomb threats, civil disturbance, power and elevator failures Ensure the hotel complies with all statutory building local laws and regulations, including elevator operations Conduct monthly fire alarm testing to ensure all systems are operational and in good working conditions Conduct quarterly staff evacuation drills Specific Responsibilities And Tasks General Maintains an organized administration of departmental and personnel records, including rostering and leave planning Ensures employees adhere to the code of conduct and grooming & hygiene standards as specified in the employee handbook Conducts daily briefing and monthly departmental meeting (with minutes copied to division head) and participates in meetings when invited Provides regular and fair performance feedback to employees, formally and informally as appropriate Is seen as a hands-on leader, assists employees in crunch times; Walks the talk Maintains a clean and orderly work area and ensures tools & equipment are well maintained and in sufficient supply Promotes and ensures a safe working environment Performs any additional duties as assigned Departmental Ensure Staff are trained in Fire and Safety handling procedures, including AED equipment Control the staff entrance and conduct regular on-the spot baggage checks of staff and contractors exiting the building Lost and Found Items are recorded and kept safely. Returned to the appropriate guest or employee on a timely fashion Maintain a master log for all master keys for the hotel, with proper inventory procedures in place Investigate acts of crime committed against the hotel, guests and employees Document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements Assist hotel management staff in handling of unusual guest or employee problems, disorderly conduct, thefts, suicides, robberies, terrorist activities, power or elevator failures, medical assistance Schedule staff transportation in a efficient manner so late night shift and overnight shift staff return home safely, quickly and smoothly without any major inconvenience caused Keep abreast of developments within the hotel and community as they relate to security as well as act as a liaison with local law-enforcement agencies Make senior management immediately aware of any incident responding to the hotel Perform any additional tasks requested by the management of the hotel Show more Show less

Position Overview Job Title: Operations Expert, AS Location: Bangalore, India Role Description The Associate focuses on effective oversight of strategic data used across the bank’s systems and infrastructure. This role supports various elements of the data lifecycle, from ensuring and managing that data is captured from the best source, to validating and classifying, and operating controls that optimize its quality and maximize coverage. The associate has responsibility for maintaining robust processes related to data set-up, storage and distribution, as well as system configuration, together with participation in projects designed to streamline infrastructure and improve efficiency. Reference data is integral to the bank’s response to regulatory requirements. Close partnership is needed with stakeholders such as Front Office, Middle Office, Audit, Compliance and Regulatory. Reporting to deliver solutions that balance immediate business priorities with long term strategic objectives. An Associate primarily handles the management of data operations and ensures governance reports from data interpretation. What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Process: First point of escalation for both internal & external teams for any issues or queries. Managing & monitoring the mailboxes to ensure all mails are actioned within agreed SLA. Handholding the team and assist with process related queries. Preparation & updating of process DTP. To ensure any process update is shared with the team in a timely manner and the document the same. Assess and create checkers/SME within the process. People: Provide regular & structured feedback to analyst/senior analysts on quality and productivity. Planning & rostering the team across shifts & managing leave calendar. Identifying deserving candidates and propose for R&R Control: Follow escalation matrix to ensure aged outstanding are cleared. Ensuring the MIS is up to date and shared with the management daily. Owning the issues, resolve it on priority and escalating wherever required as per escalation matrix. Identify training needs of the team to improve quality & performance. Possess a clear and in-depth understanding of procedures and share across team members. Provides transparency regarding operational incidents, root causes and proposed remediation. Plays a lead role in remediation. Effectively manages escalation notification to AVP with estimated potential or actual impact. Ensuring the mandatory trainings are completed by the team and themselves within the time. Change: Encourage team to share process improvement ideas. Plan & execute -Training/UAT testing/project support. Ensure completion of Mandate Trainings for teams Your Skills And Experience Minimum bachelor’s degree or equivalent in relevant field. 4 to 7 years of work experience in corporate Banking, preciously for dbInternet Application (Must) Prior Signature Process knowledge including screening, Coversheets and Archival Process (Must) Well versed with dbInternet Application and all related functions (Maker and Checker) Strong knowledge of Name List and Fircosoft Screening (Must) Lead communication with respective KYC team in case PEP Hits and discount process. Strong knowledge of Banking operations/Financial Products (Trade Finance, Global Transection Banking) Microsoft Office/Suite proficient (Word, Excel, PowerPoint, etc.) Good communication skills. Interaction with the Middle Office and/or Clients to ensure the timely and accurate processing of all life cycle events. Must be able to work well and adapt to change in a fast-paced environment Ensure that all work is delivered, meet the agreed production standards, and SLA timeframes & responsible for all process related MI reports Adherence to STARC standards and procedures and ensuring that there are no lapses or gaps in control. Keep leadership team informed of status of cases and proactively identify and flag issues. EOD controls Should be flexible in working hours. Able to work under pressure and against challenging timescales. How We’ll Support You Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Show more Show less

Company Description IQ EQ Group Management (Isle of Man) Limited is part of a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. Job Description Responsibilities (how we will measure success) We are looking for an enthusiastic and dynamic Administration and facilities professional to join our busy team, to support day to day activities and initiatives around our office administration. You will work collaboratively with colleagues to provide an efficient, accurate and high-quality day to day administrative support to business leaders, HR, and vendors. Tasks (what does the role do on a day-to-day basis) To effectively optimize cab routing in the Application and publish with transport vendor. To track routing and allocation of the vehicles as per the routing done. To ensure each cab reaches 10mins in advance before the shift login time. Monitor the pick-ups of the employees scheduled. MIS Reports (No shows, Escort tracker, Desk space utilization …) to be prepared as required by the management. Ensure routing is done on time. To maintain Vehicles run to schedule and pick up all staff; Closure of priority and ad-hoc calls. Carry out routine vehicle inspections as per approved checklist. Handling all employee escalations during the shift. Reviewing day-to-day transport operational issues and ensure to provide smooth transportation for employees. Highlighting the operational issues with concerned vendors and follow up for necessary corrections. Oversee contractor performance in accordance with set KPI’s/SLA (on time arrival / departure) People Management: Meeting with people and understanding the challenges and provide better facility to employees. Cost Control: Reviewing and maintaining maximum occupancy and optimizing the routes for cost control. Supervising multi-disciplinary teams of staff including Business Support, Reception Services, Cleaning, Maintenance, Landscaping and Security Management of Staff Access/CCTV to relevant premises Maintain necessary stationery and Welcome kit stocks and order appropriately post approval. Ensuring that facilities meet government regulations and environmental, Health and Safety, and security standards. To closely monitor ongoing Bridge + building projects and ensure the real estate vendor hand over the premises as per agreed timeline. Obtain necessary Quotation from vendors and share for approval. Obtain & review the invoices submitted by the vendors and make sure it is in accordance with agreed price, terms, and conditions. To ensure all other requirements across the business units are considered and provisioned in New Premises from Day 1; To avoid any last-minute surprises. To plan, co-ordinate with all business units and undertake desk/office moves in accordance with the procedure. Day to day management of contracts and providers for all FM services including Hard and Soft Services; security, parking, cleaning, catering, M&E, and technology. Key competencies for position and level (see Group Competency model) Action Orientated – Readily acts on challenges, without unnecessary planning. Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Interpersonal Savvy – Relates openly and comfortably with diverse groups of people. Collaborates – Builds partnerships and works collaboratively with stakeholders and vendors. Key behaviours we expect to see. In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: Regular in attendance and plan time off in advance with your supervisor approval. Enthusiastic, engaging, and positive Empathetic Excellent listener who understands the needs. Confident and able to engender confidence. Flexible (in both style and approach) Organised and thorough Takes ownership and Handle / Support Admin operations in absence of Supervisor. Qualifications Required Experience Experience should in 3-5 years in managing Transport & Administration, Knowledge on Transport operations - This is the core responsibility of the person to have the knowledge on transport field. Proven communication skills in English and Local Language are must. Must have well knowledge of city and routing/rostering in Application and Manual. Customer Handling Skills - Need to have lot of patience to understand employee concern and help for the positive result. Should be willing to work in rotational shifts and extended hours. Ability to work well independently, as well as part of a team. People Management - Understand employee concerns and working out for better solution. Handle multiple responsibilities simultaneously. Additional Information At IQ EQ Group Management (Isle of Man) Limited we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

Contact Center Operations Head Department Customer Experience & Access Team CE&A Job Title Contact Center Operations Head Designation Manager / Senior Manager Job Dimensions We are seeking a highly organized and results-oriented Contact Center Operations Manager to oversee and optimize our contact center operations. This role involves managing partner relationships, driving cost efficiencies, handling financial processes, and ensuring effective coordination across departments. The ideal candidate will bring expertise in contact center management, people leadership, strategic vendor partnerships, and demonstrate strong communication skills along with proficiency in Excel and PowerPoint for reporting and presentations. This role will also be responsible for accurate forecasting and projections to support operational planning and performance management. Responsibility: · Contact Center Management : Experience in managing Contact Center & ability to drive Contact Center metrics like Anabdon, SL%, Quality Scores, Training, etc. · Partner Management : Ability to understand KPIs agreed with Partner : 1. Understanding of Partner Contracts 2. Oversee and maintain strong relationships with contact center partners to ensure alignment with organizational goals and deliverables. 3. Ensure partners adhere to quality and performance standards, addressing issues proactively to optimize service delivery. 4. Monitor and maintain key contact center performance indicators, including Service Level Agreements (SLA), abandon, manpower availability, and other KPIs. 5. Analyze KPI trends to identify improvement areas, implementing strategies to meet and exceed performance targets. 6. Validate contact center billing 7. Do governance meetings and create action plans for improvement 8. Do Root Cause Analysis and drive Corrective and Preventive Actions · Forecasting & Projections: Develop and maintain accurate forecasting models to project contact center workload, staffing requirements, and budget needs · Work Force Management and Operational Planning: should be able to drive WFM teams and do rostering, shift planning, etc. · IVR Management: Should have knowledge of IVR platforms and should have driven self service automation on the IVR with integrations with legacy systems · Project Management : Experience of running projects as Program Manager & have an experience inf designing & implementing Digital Progarms like Chatbots,Emailbots etc · Automation : Should have driven automation projects on Bots, Email automation, Whatsapp automation, etc. for customer facing journeys · Technology : should be abreast of technology related to contact center, self service, customer journey automation, latest technology trends, developments in the GenAI space, Agent Assist platforms, etc. Academic Qualifications: Required Desired Any graduate from Category A institution with exposure to contact center and customer journey automation platforms. Experience: Total Experience : 8-10 years with a relevant experience of 6-7 years in Contact Center Operations Skills Required: Knowledge Skills Behaviours § 8-10 yrs. of experience and knowledge in Contact Center: § Partner Handling § Inbound/Outbound/Email /Chat etc § Any graduate from Class A institution § Organisation: Prioritisation and organisation skills; Ability to identify and understand business issues and understand the impact on the business of proposed solutions § Projects: Strong project management skills; Strong problem solving and analytical skills § Communication: Strong oral and written communication skills, including presentation skills (MS PowerPoint); Excellent stakeholder management skills § Teamwork: Ability to develop partnerships with co-workers and build relationships with stakeholders , Partner & Team management § Excellent Customer handling abilities § Adaptability and flexibility to changes § Should have ability to think out-of-the-box and should be able to arrive at robust solutions § Ability to motivate large number of employees § Ability to present new ideas and garner support Job Types: Full-time, Permanent Pay: ₹597,043.24 - ₹1,248,767.52 per year Schedule: Day shift Work Location: In person

About Us Aakash is India’s trusted name in test preparation. It offers the best of classroom and online learning experience, thereby giving students an extra edge. We help to prepare students for medical and engineering entrance exams such as National Eligibility Cum Entrance Test (NEET), Joint Entrance Examination (JEE - Main & Advanced), and school/ board examinations including scholarship exams such as NTSE and Olympiads. AESL takes a student-centric approach to test preparation, recognizing that every student is unique and has individual needs. It has a team of highly qualified and experienced instructors who are passionate about helping students achieve their dreams. The company’s programmes are designed to be flexible and its teaching methodologies are backed by the latest technologies to ensure that students are well-prepared for their exams. AESL is a subsidiary of Think and Learn Pvt Ltd. Aakash Advantage · 35 years of providing comprehensive and result-oriented test preparation. · 315+ branches across India to help you prepare in your city. · 6000+ expert faculty to teach, mentor and guide you. · 122,000+ Aakashians Qualified NEET & JEE in 2023. · 100% digitised classrooms across all branches. · Hybrid classrooms offering the best of classroom & online learning. Purpose of the Branch Head role: As face of a branch, Branch Head leads a team of sales and operations to achieve budgeted targets such as revenue, admissions, collections and operational efficiency resulting in customer satisfaction and overall business growth. As a Branch Head, you are expected to: 1. Generate leads by deploying and guiding the sales team on various marketing campaigns such as school seminars, roadshows and other above the line (ATL) and below the line (BTL) activities. 2. Monitor and guide the sales team to offer best in class counselling, enrolling, onboarding and offering overall delightful journey to the students. 3. Ensure speedy resolution of queries & grievances to maximize customer satisfaction levels and thereby improving retention of Students and controlling left-outs. 4. Ensure adherence to all legal and operational compliances, oversee the safety of facilities and security of students 5. Educating the team about product portfolio and adherence to process compliance. 6. Responsible for hiring, rostering, motivating and retaining the team. To be successful in the Branch Head role you are required to have: An excellent organizational skills and ability to multitask with strong business acumen. An excellent time and work management skills, ability to prioritize, ability to handle team, attention to detail and ability to meet established deadlines. A strong communication and interpersonal skills. An ability of stakeholder management. Must have Attitude: 1. Customer Orientation 2. Sense of Ownership and Accountability. 3. Result orientation 4. Emotional intelligence to work and lead the team. Qualification: 1. Must have bachelor’s degree. 2. Preferred B.Tech. / MBA /M.ED. Experience: 1. Consultative sales profile with exposure to team management. 2. Previous experience of Business to Customer (B2C) sales across industries. Key Interactions: · External o Students, Parents & Schools representatives. o Vendors including marketing agencies and finance partners. · Internal o Branch’s Academic & Non-Academic teams. o Regional Student Support Centre. o Regional Sales & Operations Team. o Regional and National leadership o Head office. Job Types: Full-time, Permanent Pay: Up to ₹1,200,000.00 per year Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Life insurance Provident Fund Schedule: Day shift Rotational shift Supplemental Pay: Performance bonus Quarterly bonus Experience: total work: 7 years (Required) Work Location: In person

Company Description IQ EQ Group Management (Isle of Man) Limited is part of a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. Job Description Responsibilities (how we will measure success) We are looking for an enthusiastic and dynamic Administration and facilities professional to join our busy team, to support day to day activities and initiatives around our office administration. You will work collaboratively with colleagues to provide an efficient, accurate and high-quality day to day administrative support to business leaders, HR, and vendors. Tasks (what does the role do on a day-to-day basis) To effectively optimize cab routing in the Application and publish with transport vendor. To track routing and allocation of the vehicles as per the routing done. To ensure each cab reaches 10mins in advance before the shift login time. Monitor the pick-ups of the employees scheduled. MIS Reports (No shows, Escort tracker, Desk space utilization …) to be prepared as required by the management. Ensure routing is done on time. To maintain Vehicles run to schedule and pick up all staff; Closure of priority and ad-hoc calls. Carry out routine vehicle inspections as per approved checklist. Handling all employee escalations during the shift. Reviewing day-to-day transport operational issues and ensure to provide smooth transportation for employees. Highlighting the operational issues with concerned vendors and follow up for necessary corrections. Oversee contractor performance in accordance with set KPI’s/SLA (on time arrival / departure) People Management: Meeting with people and understanding the challenges and provide better facility to employees. Cost Control: Reviewing and maintaining maximum occupancy and optimizing the routes for cost control. Supervising multi-disciplinary teams of staff including Business Support, Reception Services, Cleaning, Maintenance, Landscaping and Security Management of Staff Access/CCTV to relevant premises Maintain necessary stationery and Welcome kit stocks and order appropriately post approval. Ensuring that facilities meet government regulations and environmental, Health and Safety, and security standards. To closely monitor ongoing Bridge + building projects and ensure the real estate vendor hand over the premises as per agreed timeline. Obtain necessary Quotation from vendors and share for approval. Obtain & review the invoices submitted by the vendors and make sure it is in accordance with agreed price, terms, and conditions. To ensure all other requirements across the business units are considered and provisioned in New Premises from Day 1; To avoid any last-minute surprises. To plan, co-ordinate with all business units and undertake desk/office moves in accordance with the procedure. Day to day management of contracts and providers for all FM services including Hard and Soft Services; security, parking, cleaning, catering, M&E, and technology. Key competencies for position and level (see Group Competency model) Action Orientated – Readily acts on challenges, without unnecessary planning. Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Interpersonal Savvy – Relates openly and comfortably with diverse groups of people. Collaborates – Builds partnerships and works collaboratively with stakeholders and vendors. Key behaviours we expect to see. Role In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: Regular in attendance and plan time off in advance with your supervisor approval. Enthusiastic, engaging, and positive Empathetic Excellent listener who understands the needs. Confident and able to engender confidence. Flexible (in both style and approach) Organised and thorough Takes ownership and Handle / Support Admin operations in absence of Supervisor. Qualifications Required Experience Experience should in 3-5 years in managing Transport & Administration, Knowledge on Transport operations - This is the core responsibility of the person to have the knowledge on transport field. Proven communication skills in English and Local Language are must. Must have well knowledge of city and routing/rostering in Application and Manual. Customer Handling Skills - Need to have lot of patience to understand employee concern and help for the positive result. Should be willing to work in rotational shifts and extended hours. Ability to work well independently, as well as part of a team. People Management - Understand employee concerns and working out for better solution. Handle multiple responsibilities simultaneously. Additional Information At IQ EQ Group Management (Isle of Man) Limited we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices. Show more Show less

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Position Summary... Shift Manager – Global Helpdesk Outline of Role: We are currently seeking Shift lead/Manager for the IT Helpdesk. The IT Helpdesk function plays a critical role in Walmart’s IT environment acting as the Single Point of Contact (SPOC) for Walmart Associates. This is one of the functions within Walmart’s client services team that interfaces with IT users. It covers issues including but not limited to End user Computing, Server, Network, Collaboration, AV Support and other campus Infrastructure Services. This position is responsible for overseeing the day to day IT operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving. What you'll do... About Team The Associate Experience ; Digital Transformation(AEDT) team manages Client Services Engineering ; support, Campus Technology, Enterprise Content and collaboration tools for the organization. We support a large heterogenous enterprise environment that includes, but not limited to Windows, MAC and Linux based end user systems, VDI, O365/Exchange, Endpoint vulnerabilities and manage related compliances. Walmarts Enterprise Business Services (EBS) is a powerhouse of several exceptional teams delivering world-class technology solutions and services making a profound impact at every level of Walmart. As a key part of Walmart Global Tech, our teams set the bar for operational excellence and leverage emerging technology to support millions of customers, associates, and stakeholders worldwide. Each time an associate turns on their laptop, a customer makes a purchase, a new supplier is onboarded, the company closes the books, physical and legal risk is avoided, and when we pay our associates consistently and accurately, that is EBS. Joining EBS means embarking on a journey of limitless growth, relentless innovation, and the chance to set new industry standards that shape the future of Walmart. Job Description About the Role We are looking for a Manager to lead day-to-day operations of the Integrated Command Center (ICC) — a 24x7 team based in Chennai that provides Level 1 IT support across Associate Experience & Digital Transformation(AEDT) endpoint technologies, primarily via phone. The ICC is on a journey of transformation — moving from a traditional call-based support model to a modern, monitoring-enabled support function. As a Manager, you will play a critical role in stabilizing and scaling support operations, ensuring high service quality, and coaching a strong frontline support team. You will be responsible for maintaining operational excellence, ensuring SLAs are met, coaching the team for performance, and collaborating with cross-functional teams to drive problem resolution and continuous improvement. Key Responsibilities Service Desk Operations Manage the daily functioning of the service/monitoring desk, ensuring timely and effective resolution of alerts, incidents, requests, and inquiries. Monitor alerts, ticket queues, shift handovers, incident ageing, and team workload to maintain SLA adherence. Implement and enforce SOPs for call/alert handling, ticket management, and escalation. People Management Lead a team of L1 support analysts/Monitoring agents working in a 24x7 environment; oversee shift planning, rostering, and coverage. Coach and mentor team members to improve technical troubleshooting, communication, and customer service skills. Conduct performance reviews and support individual development plans. Process Improvement Ensure compliance with ITIL-based processes for Incident, Problem, and Request Management. Identify recurring issues and collaborate with engineering/product teams to support root cause analysis and resolution. Participate in continuous service improvement initiatives to reduce repeat incidents and improve response times. Stakeholder Communication Act as the first line of escalation for major incidents and service-impacting events. Coordinate with engineering, infrastructure, and other resolver groups to ensure fast resolution and proactive communication. Assist in preparing reports, dashboards, and service metrics for leadership reviews. Monitoring & Insights Support Support efforts to evolve the service desk into a proactive monitoring center by helping implement alert-handling processes and data correlation techniques. Participate in pilots and adoption of monitoring tools and automation initiatives. What You Will Bring 8–12 years of experience in IT Operations or Service Desk roles, with at least 2–3 years in a team lead or manager capacity. Strong working knowledge of endpoint support, service desk tools (like ServiceNow), and call/ticketing workflows. Hands-on experience in ITSM processes with a solid understanding of Incident Management and SLAs. ITIL Foundation Certification is required; Intermediate/Operations-level certifications are a plus. Experience working in 24x7 environments with rotational shifts and distributed teams. Excellent people management, communication, and stakeholder handling skills. Ability to work under pressure, prioritize tasks, and handle escalations with confidence. Exposure to usage of AI, monitoring platforms, alert workflows, or basic automation is an added advantage. Experience working in hybrid support environments (chat, phone, email). Prior experience in transitioning or stabilizing service desk teams is desirable. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team of software engineers, data scientists, cybersecurity experts and service professionals within the worlds leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. Flexible, hybrid work We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives. Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more. Belonging We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone. At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, were able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate. Equal Opportunity Employer Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being welcoming of all people. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Bachelor's degree in computer science, information technology, engineering, computer information systems, or related area and 8 years’ experience in production support, software support, or technical support. 2 years’ supervisory experience Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Both software and hardware troubleshooting., Technical support operations, account management, customer support, automation, analytics, reporting, supply chain, retail, or eCommerce. Primary Location... Rmz Millenia Business Park, No 143, Campus 1B (1St -6Th Floor), Dr. Mgr Road, (North Veeranam Salai) Perungudi , India R-2188421 Show more Show less