RO:RL - Area Operations Manager

Role
Area Operations ManagerKey Responsibilities1.Manage a team of Operations Manager and Customer Service Manager of respective Loan Center2.Responsible for Disbursements of all products in the Loan Center3.Responsible of satisfactory services to Customer at the Loan Centers4.Training the team to handle activities as per prevailing policies5.Monitoring and Tracking Operations and Customer Service Metrics6.Coordinate with Central Operations during daily course of activities7.Coordinate with Credit & Sales stakeholders ensuring smooth flow of Operational Activities8.Aim at reduction of Concurrent Audit and Internal Audit observations9.Managing Customer escalations and provide resolutions to all the complaints10.Ensuring achievement of Championship of Operations and Customer Services11.Organizing comprehensive induction training and handholding till new Joiners settle down12.Ensure achievement of Cross Sell targets of the Loan Center13.Responsible for office Administration & Lobby Management of Loan Center14.Monitor Vendor Relationship15.Ensure that the Loan Centers complies with all the regulatory as well as bank policiesQualificationsOptimal qualification for success on the job is:.Post-graduation / Graduation from a recognized instituteRole Proficiencies:For successful execution of the job, the candidate should possess the following:.Knowledge of banking products and services.Knowledge of regulatory guidelines and norms.Good communication (both verbal and written) skill in both English and the local language.Ability to manage complex client situations.Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environmentAbility to handle pressure and meet deadlines