Retention-Manager-Broking-Paytm Money Paytm

3.0 - 8.0 years

18 - 25 Lacs

bengaluru, mumbai (all areas)

Work from Office

Role & responsibilities Own the end-to-end customer retention charter across Paytm Moneys investing products. Drive user reactivation, engagement, and lifecycle marketing to maximize LTV and reduce churn. Key Responsibilities • Design and execute retention journeys across email, push, WhatsApp, and in-app channels. • Analyze churn, build cohorts, and develop campaigns to increase repeat engagement. • Partner with product and data teams to implement trigger-based reactivation programs. • Own retention metrics such as repeat transaction rate, churn %, and user stickiness. • Test and optimize communication strategies using A/B frameworks. • Drive customer insights to build long-term engagement ...

Posted 1 day ago

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Chief Customer Success Officer- B2B AirBorne HRS

12.0 - 14.0 years

0 Lacs

mumbai, maharashtra, india

On-site

Chief Customer Success Officer Portfolio Partnering with 780+ organizations , impacting 2.5 million+ employees and their families Supporting leading enterprises and SMBs across Technology, BFSI, Retail, and Manufacturing sectors Pan-India presence across North, West, and South regions Leading a high-performing Customer Success team responsible for delivery, engagement, and impact Profile Requirements MBA graduate from a reputed institution 12+ years of overall experience with proven leadership in Customer Success / Account Management Experience managing large, multi-location teams across India Exposure to consulting, HR tech, wellness, or enterprise client environments Role Purpose The Chief...

Posted 2 days ago

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