Retail Store Operations - Shopify

You are an experienced Level 3 Developer who will be supporting retail customer store operations. In this role, you will collaborate closely with IT, L2 support, and cross-functional teams to ensure seamless store performance and operational excellence. Your key responsibilities include: - Providing L3-level technical support for store operations - Leading incident triage, root cause analysis, and resolution for critical (P1/P2) issues - Partnering with business and technical teams to enhance operational efficiency - Maintaining and updating technical knowledge bases and SOPs - Contributing to store technology rollouts and ensuring smooth go-live transitions You must have the following mandatory skills: - Excellent communication skills - Strong experience with Shopify POS platform (Fixed and Mobile) and retail peripheral troubleshooting - Familiarity with RFID platforms for store inventory operations - Proficiency in UI Technology Stack: HTML5, CSS3, JavaScript, and related libraries with API integration experience - Expertise in L2/L3 Support: Triage P1/P2 issues, perform RCA, and provide developer-level oversight on complex issues Additionally, it would be beneficial if you have the following additional skills: - Experience in Order-to-Cash processes in NetSuite platform - Exposure to Workforce Management applications in retail stores - Ability to develop SOPs, maintain documentation, and understanding of observability and monitoring tools - Working knowledge of the ITIL framework and proven collaboration with cross-functional IT and support teams - Experience supporting new store openings, configuration, and early-life support activities - Serve as escalation point for L2 and IT support teams on store-related issues The ideal candidate for this role should have a strong background in retail technology and store operations, proven ability to troubleshoot complex POS and peripheral integrations, and excellent problem-solving, communication, and stakeholder management skills.,