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Retail Sales-TATA Croma

Retail Sales-TATA Croma

Croma

0 - 2 years

1 - 2 Lacs

Krishnagiri

Posted:2 days ago| Platform:

Apply

Skills Required

Sales Cashier Activities Sales Coordination Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Tata Croma | Customer Service Specialist (Sales)

Follow the 10 feet Rule :Greet
EVERY
customer who comes within a 10 Feet radius
Ensure 100% GUEST sales is followed in every customer interaction
Follow "Lean time equals Learn Time" principle at all times
Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution
Maintains rapport with Customers.
Facilitate resolution on customer complaint, working jointly with service desk team
Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts)

Process:

Maintaining the proper display of goods in the section as per merchandising mantra.
Ensure Ticketing is done as per standards and is always updated.
Stock counts to be done as per the defined processes
Maintains Customer data for follow-up in the Follow up Register.

Continuous Learning :

Keeping oneself updated with all the product knowledge, promotions, processes and policies
Attend mandatory staff meetings and training sessions.
Knowledge of procedures in emergency situations.

Contact No- 9538837711

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Croma

Retail, E-commerce

New Delhi

5000+ Employees

990 Jobs

Key People

Amit K. Agarwal

CEO
Rajiv Wadhwa

CFO
Sonia Mehta

CTO

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Retail Sales-TATA Croma