Reservation cum Sales Executive

Key Roles & Responsibilities:

• Handling Reservations
• Manage room reservations through phone calls, emails, WhatsApp, OTA platforms (Booking.com, Agoda, MakeMyTrip, Goibibo, etc.).
• Update availability, rates, and inventory across all channels.
• Ensure accurate data entry in the PMS/booking system.
• Guest Communication
• Respond promptly to guest enquiries regarding room types, pricing, packages, facilities, policies, and promotions.
• Provide professional and friendly customer service to ensure a positive booking experience.
• Handle special requests and communicate them to relevant departments.
• Coordination with Departments
• Coordinate with Front Office, Housekeeping, Sales, and F&B for seamless guest check-ins, VIP arrivals, group bookings, and special arrangements.
• Inform operations teams about daily arrivals, departures, and occupancy details.
• Rate & Inventory Management
• Monitor rates, occupancy, and room availability.
• Work closely with Revenue/Sales team to optimise rates and close/open inventory as required.
• Assist in implementing promotional offers and packages.
• Maintaining Records & Reports
• Maintain reservation logs, amendments, cancellations, and no-show reports.
• Prepare daily reservation reports and forecasts (arrival list, rooming list, occupancy summary).
• Upselling & Revenue Generation
• Promote property facilities, upgrades, packages, and add-ons to maximise revenue.
• Convert enquiries into confirmed bookings with high closing efficiency.
• Handling Payments
• Ensure advance payments, deposits, and invoices are collected as per company policy.
• Share payment reminders and confirmations with guests and account teams.
• Group Bookings
• Assist in reserving rooms for corporate, wedding, event, and travel agent groups.
• Prepare rooming lists and coordinate with Sales/Events team.
• Complaint Handling
• Address guest concerns prior to arrival regarding rates, booking mistakes, or facility information.
• Escalate unresolved issues to the Reservation Manager/Front Office Manager.
• OTA & Channel Management
• Monitor OTA reviews, replies (if assigned), rate parity, and booking trends.
• Report any technical issues on channel manager or PMS.
• General Administration
• Maintain confidentiality of guest information.
• Follow all standard reservation SOPs, policies, and communication guidelines.

Call/ Share Cv 8600027887

Email: [email protected]

Job Type: Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person