Key Roles & Responsibilities: Handling Reservations Manage room reservations through phone calls, emails, WhatsApp, OTA platforms (Booking.com, Agoda, MakeMyTrip, Goibibo, etc.). Update availability, rates, and inventory across all channels. Ensure accurate data entry in the PMS/booking system. Guest Communication Respond promptly to guest enquiries regarding room types, pricing, packages, facilities, policies, and promotions. Provide professional and friendly customer service to ensure a positive booking experience. Handle special requests and communicate them to relevant departments. Coordination with Departments Coordinate with Front Office, Housekeeping, Sales, and F&B for seamless guest check-ins, VIP arrivals, group bookings, and special arrangements. Inform operations teams about daily arrivals, departures, and occupancy details. Rate & Inventory Management Monitor rates, occupancy, and room availability. Work closely with Revenue/Sales team to optimise rates and close/open inventory as required. Assist in implementing promotional offers and packages. Maintaining Records & Reports Maintain reservation logs, amendments, cancellations, and no-show reports. Prepare daily reservation reports and forecasts (arrival list, rooming list, occupancy summary). Upselling & Revenue Generation Promote property facilities, upgrades, packages, and add-ons to maximise revenue. Convert enquiries into confirmed bookings with high closing efficiency. Handling Payments Ensure advance payments, deposits, and invoices are collected as per company policy. Share payment reminders and confirmations with guests and account teams. Group Bookings Assist in reserving rooms for corporate, wedding, event, and travel agent groups. Prepare rooming lists and coordinate with Sales/Events team. Complaint Handling Address guest concerns prior to arrival regarding rates, booking mistakes, or facility information. Escalate unresolved issues to the Reservation Manager/Front Office Manager. OTA & Channel Management Monitor OTA reviews, replies (if assigned), rate parity, and booking trends. Report any technical issues on channel manager or PMS. General Administration Maintain confidentiality of guest information. Follow all standard reservation SOPs, policies, and communication guidelines. Call/ Share Cv 8600027887 Email: [email protected] Job Type: Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Work Location: In person
Key Roles & Responsibilities:1. Creative Conceptualisation Develop creative concepts, themes, and ideas for campaigns, branding, digital marketing, and events. Understand brand guidelines and ensure consistent visual identity across all platforms. 2. Graphic Design & Content Creation Design high-quality creatives for social media, websites, brochures, menus, hoardings, ads, banners, and other marketing materials. Create logos, brand kits, mock-ups, packaging, and visual assets. Create presentations, templates, and digital layouts as required. 3. Video Editing & Motion Graphics (If applicable) Edit short videos, reels, and promotional content. Create basic motion graphics, animated titles, and transitions. 4. Social Media Creative Support Work with the marketing team to produce engaging social media posts, stories, ads, and campaign creatives. Optimise visuals for each platform (Instagram, Facebook, YouTube, LinkedIn, Google). 5. Collaboration & Coordination Collaborate with the digital marketing team, photographers, videographers, and marketing managers. Understand project briefs, campaign goals, and deliverables. Coordinate with printers, vendors, and agencies for final production. 6. Quality Control & Brand Consistency Ensure all designs align with brand standards and quality expectations. Review and proof artwork before final release. 7. Project Management Manage multiple projects simultaneously while meeting deadlines. Prioritise tasks and ensure timely delivery of all creatives. 8. Research & Innovation Stay updated with design trends, tools, and best practices. Recommend fresh ideas, new styles, and improved creative processes. Skills & Competencies Required: Strong proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro, After Effects). Good understanding of typography, layout, colour theory, and branding. Ability to create designs for both digital and print formats. Strong creativity, attention to detail, and visual storytelling skills. Excellent communication and time-management abilities. Experience working in hospitality, real estate, or agency setup is an added advantage. Share Cv / Call 8600027887 Email : careers@samava.in Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Work Location: In person
Key Roles & Responsibilities: Handling Reservations Manage room reservations through phone calls, emails, WhatsApp, OTA platforms (Booking.com, Agoda, MakeMyTrip, Goibibo, etc.). Update availability, rates, and inventory across all channels. Ensure accurate data entry in the PMS/booking system. Guest Communication Respond promptly to guest enquiries regarding room types, pricing, packages, facilities, policies, and promotions. Provide professional and friendly customer service to ensure a positive booking experience. Handle special requests and communicate them to relevant departments. Coordination with Departments Coordinate with Front Office, Housekeeping, Sales, and F&B for seamless guest check-ins, VIP arrivals, group bookings, and special arrangements. Inform operations teams about daily arrivals, departures, and occupancy details. Rate & Inventory Management Monitor rates, occupancy, and room availability. Work closely with Revenue/Sales team to optimise rates and close/open inventory as required. Assist in implementing promotional offers and packages. Maintaining Records & Reports Maintain reservation logs, amendments, cancellations, and no-show reports. Prepare daily reservation reports and forecasts (arrival list, rooming list, occupancy summary). Upselling & Revenue Generation Promote property facilities, upgrades, packages, and add-ons to maximise revenue. Convert enquiries into confirmed bookings with high closing efficiency. Handling Payments Ensure advance payments, deposits, and invoices are collected as per company policy. Share payment reminders and confirmations with guests and account teams. Group Bookings Assist in reserving rooms for corporate, wedding, event, and travel agent groups. Prepare rooming lists and coordinate with Sales/Events team. Complaint Handling Address guest concerns prior to arrival regarding rates, booking mistakes, or facility information. Escalate unresolved issues to the Reservation Manager/Front Office Manager. OTA & Channel Management Monitor OTA reviews, replies (if assigned), rate parity, and booking trends. Report any technical issues on channel manager or PMS. General Administration Maintain confidentiality of guest information. Follow all standard reservation SOPs, policies, and communication guidelines. Call/ Share Cv 8600027887 Email: careers@samava.in Job Type: Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Work Location: In person