Job
Description
As a Data Centre Support Specialist, your role involves performing physical and remote hands-on support for data centre equipment, such as servers, network devices, and storage systems. You will be responsible for conducting routine inspections and maintenance to ensure optimal performance of the data centre infrastructure. Your duties also include assisting with hardware and software installation, configuration, and decommissioning, as well as troubleshooting and resolving technical issues. Key Responsibilities: - Perform physical and remote hands-on support for data centre equipment, including servers, network devices, and storage systems. - Conduct routine inspections and maintenance of data centre infrastructure to ensure optimal performance. - Assist with the installation, configuration, and decommissioning of hardware and software. - Troubleshoot and resolve technical issues related to data centre operations, escalating when necessary. - Monitor data centre environmental conditions and respond to alarms and alerts. - Collaborate with internal teams and clients for timely service delivery. - Maintain accurate documentation of all activities, including incident reports and inventory records. - Adhere to data centre security protocols and best practices. - Participate in on-call rotation for 24/7 support. - Work in 24/7 rotational shifts. Qualifications: - Bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. - Proven experience in data centre operations, remote hands support, or a similar role. - Strong technical knowledge of data centre infrastructure, including servers, networking, and storage systems. - Excellent troubleshooting and problem-solving skills. - Ability to work independently and collaboratively in a fast-paced environment. - Strong communication and interpersonal skills. - Familiarity with data center management tools and software. - Ability to lift and move heavy equipment as required. Preferred Qualifications: - Certifications such as Cisco CCNA and Microsoft. - Knowledge of ITIL processes and best practices. As a Data Centre Support Specialist, your role involves performing physical and remote hands-on support for data centre equipment, such as servers, network devices, and storage systems. You will be responsible for conducting routine inspections and maintenance to ensure optimal performance of the data centre infrastructure. Your duties also include assisting with hardware and software installation, configuration, and decommissioning, as well as troubleshooting and resolving technical issues. Key Responsibilities: - Perform physical and remote hands-on support for data centre equipment, including servers, network devices, and storage systems. - Conduct routine inspections and maintenance of data centre infrastructure to ensure optimal performance. - Assist with the installation, configuration, and decommissioning of hardware and software. - Troubleshoot and resolve technical issues related to data centre operations, escalating when necessary. - Monitor data centre environmental conditions and respond to alarms and alerts. - Collaborate with internal teams and clients for timely service delivery. - Maintain accurate documentation of all activities, including incident reports and inventory records. - Adhere to data centre security protocols and best practices. - Participate in on-call rotation for 24/7 support. - Work in 24/7 rotational shifts. Qualifications: - Bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. - Proven experience in data centre operations, remote hands support, or a similar role. - Strong technical knowledge of data centre infrastructure, including servers, networking, and storage systems. - Excellent troubleshooting and problem-solving skills. - Ability to work independently and collaboratively in a fast-paced environment. - Strong communication and interpersonal skills. - Familiarity with data center management tools and software. - Ability to lift and move heavy equipment as required. Preferred Qualifications: - Certifications such as Cisco CCNA and Microsoft. - Knowledge of ITIL processes and best practices.
