Remote- Full Time- Appointment Scheduler (US Voice Process)- Night Shift

Job Title: Appointment Specialist (US Voice Process)

Location: Work from Home

Shift: Late Night/Early Morning (India Time)

Industry Preference: Dental Vertical

Job Overview:

We are seeking a dynamic and motivated Appointment Specialist with expertise in the US voice market to join our team. The ideal candidate should have excellent English communication skills, prior experience in handling US-based voice processes, and the ability to work during night and early morning shifts. Experience in the dental industry is highly preferred.

Key Responsibilities:

• Conduct outbound calls to schedule appointments for dental clients in the US.
• Ensure all scheduled appointments align with client preferences and availability.
• Effectively handle inquiries and provide necessary information about services.
• Maintain accurate records of calls and appointments in the CRM.
• Meet performance targets and adhere to call scripts and guidelines.
• Collaborate with the team to optimize appointment booking strategies.

Qualifications and Requirements:

• Excellent spoken English with a professional and clear tone.
• Minimum of 2+ years’ experience in the US voice process, preferably in appointment booking or customer service.
• Familiarity with the dental industry is a plus.
• Must have a reliable laptop/desktop and high-speed internet connection for uninterrupted work.
• Ability to work in night and early morning shifts (India time).
• Self-motivated and comfortable working in a remote environment.
• Strong organizational and time-management skills.

Compensation:

Split pay structure linked to performance and appointment booking success.