Relationship Manager - Virtual Bancassurance Hdfc

1. Position Overview Position TitleRelationship Manager Virtual Bancassurance HDFC Department Partnership Distribution- Virtual Bancassurance HDFC Level/ Band 209 Role Summary: • Provide support in Sales of Life Insurance business through bank customers at bank branches across assigned locations 1. Organizational Relationships Reports To AM/ TM Supervises NA Job Dimensions Geographic Area Covered Zone/ Cluster Stakeholders Internal Branch Operations Training Distribution Operations Stakeholders External Channel Partner 1. Key Result Areas Organization Process Key Contributions • Achieve pre-set business targets on WNBP, persistency, case count, active branch, active sales staff and various KPIs for designated branches • Working jointing with the Branch Manager on Business Implementation plan • Driving and motivating the branch staff and providing support for logging in applications sourced • Tapping the right database of the branch and ensure authentic documentation • Build relationship with the HDFC branch staff and ensure the business targets Sales and Productivity targets of the allocated branches are met effectively • Prospect and meet customers within and outside the Branch as when required • To develop, agree and implement short term and long term plans to achieve sales targets • • To achieve branch staff activation targets Work collectively with HDFC staff and conduct joint sales calls as a team to achieve business nos.

• Seek commitment from the partner towards achievement of business objective • Managing the relationship between internal team and channel partner so as to Foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner • Provide all possHDFCe support to the channel partner as a face of parent company • • • Effectively execute all Marketing activities as per Partners requirement Relationship Management Ensuring timely issuance of policies with resolving all pending etc. Adhere to the customer touch-point engagement in order to service his portfolio of customers • • • To maintain the desired persistency ratio Prompt post-sales service with respect to all domains Strategize and interact closely with the HDFC branch manager on business plan execution • Ensure compliance to internal sales process & other compliance standards Ensure Compliance • Should be process & product champion to ensures adherence to policies and procedures to cultivate a compliance culture in the team • • • • Adhering to the Training Road map. Providing timely reports to the Supervisor as per the requirement. Adhering to the TALIC code of conduct. MIS Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes. 1. Skills Required Product/Subject matter expertise Business perspective & planning Finance / Insurance industry awareness Self-management Technical Problem solving skills Peer level co-ordination and influencing skills Behavioral Essential Desired Interpersonal skills • • Communication skills Creative thinking skills Supervising/Leadership skills Teamwork Skills • • • Influencing skills •

Relationship Building skills Decision making skills • • 1. Incumbent Characteristics Essential Desired QualificationGraduate/ PG Experience 1 - 3 years in Sales