Relationship Manager

Cashify

4 - 7 years

5 - 6 Lacs

gurugram

Posted:None| Platform:

Apply

Skills Required

sales marketing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

• Rich Experience in City Operations, Responsible for P&L , Manage and control Pick up Operations for locations assigned

Ensure Implementation of defined processes across the Operations team, Innovate and Improve the processes to optimize for performance based on goals of the organization
Consumer complaints to be handled and solved , Assess the capacity readiness for pan India in line with the short term and long- term business plans and work with Zonal Managers to highlight and bridge the gap
Ensure training mechanism for the entire team including third party partners
Work with the Business head to ensure dynamic business goals are met and timely recruitment and placement takes place to caterto the growing demand
Analyse Rider performance metrics for better customer and merchant experience like on-time delivery, completion%, escalation% and drive supply team for controlling parameters and conduct RCA for improving them
Coordinate with the team and work towards transparency of information flow from the ground up and ensure the technology andprocesses are in line with the requirements of the Manpower to achieve the desired company objectives.
Ensure the require support, tools and infrastructure is available to the Team to carry out their duties effectively
Pan-India performance review on weekly and monthly basis
People Management - Team building, Manage Attrition, Run retention programs for Riders in a cost effective manner, Run exercises for filtering delivery executive for non-adherence to quality standard
Build efficiency in support processes for improving Rider experience
Ensure proper leads assignment to partners and partner management in terms of process and performance

More Jobs at Cashify

Senior Executive

Gurugram

1 - 6 yrs

INR 4 - 5 Lacs

Customer Support Executive (Blended Process)

Gurugram

1 - 6 yrs

INR 1 - 3 Lacs

Asset Management Executive

Gurugram, Delhi / NCR

1.0 - 4.0 yrs

INR 1 - 4 Lacs

Maintenance Executive

Gurugram

2.0 - 5.0 yrs

INR 2 - 3 Lacs

Brand Promoter

Indore, Madhya Pradesh, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.