Regional Manager – South

Department:

Location:

Travel Requirements

Role Summary

The Regional Manager South will lead the implementation and client engagement efforts for our hospitality ERP solutions (on-premise and cloud SaaS) across South India. This role demands strategic oversight of client onboarding, ERP deployment, post-implementation relationship management, and achievement of commercial objectives. The ideal candidate will bring a strong blend of operational leadership, hospitality domain expertise, technical acumen, and customer-centricity.

Key Responsibilities

1. Client Implementation & Engagement

• Manage end-to-end ERP implementation projects, ensuring timely delivery, quality assurance, and client satisfaction.
• Maintain strong post-implementation relationships to drive product adoption, client retention, and satisfaction.
• Consistently achieve high Net Promoter Scores (NPS) through proactive client engagement.

2. Regional Operations & Resource Management

• Plan and execute monthly site visits for implementation, training, and review.
• Optimise resource allocation for support, rollouts, and training activities.
• Collaborate with internal teams to resolve technical issues and manage escalations.

3. Financial Performance & Collections

• Meet collection targets for new implementations within stipulated timelines.
• Drive renewals and collections for Annual License Renewals (ALR) and Annual Maintenance Contracts (AMC).

4. Technical & Analytical Expertise

• Use Microsoft Excel for project tracking, reporting, and data analysis.
• Apply SQL for troubleshooting and database queries in coordination with technical teams.
• Working knowledge of Zoho Projects & Zoho Books preferred.

5. Leadership & Team Development

• Lead and mentor the regional professional services and support team to ensure high performance.
• Cultivate a collaborative and customer-focused team culture.
• Monitor team productivity, service quality, and adherence to operational processes.

Qualifications & Experience

• Education: Bachelors degree in Hospitality Management, Computer Science, IT, or related field.
• Experience: Minimum 5-7 years of professional experience, including at least 3+ years in the hospitality sector (preferably hotel operations or ERP implementation).
• Language: To be fluent in Malayalam and Telugu.
• Proven experience in managing regional teams and client-facing roles in hospitality technology.
• Proficiency in MS Excel and SQL is essential.
• Working knowledge of Salesforce CRM and familiarity with Zoho Projects and Zoho Books is highly desirable.