10 Refunds Processing Jobs

Manage on-spot issues such as check-in problems, payment discrepancies, and booking cancellations efficiently Process refunds and booking amendments in a timely manner to ensure customer satisfaction Handle rate match requests received from trade partners promptly and accurately Oversee FIT (Free Independent Traveler) hotel bookings and respond to related queries Coordinate with internal teams and trade partners to facilitate smooth travel operations Maintain high levels of customer satisfaction through effective and timely issue resolution

Description About Invenio Invenio is the largest independent global SAP solutions provider serving the public sector, as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organisations to modernise so they can operate at the speed of todays business. We understand the complexities of international businesses and public sector organisations, working with stakeholders to drive change and create agile organisations of tomorrow using the technologies of today. Learn more at www.invenio-solutions.com . Role - SAP TRM Consultant Summary We are seeking a skilled SAP Consultant specializing in Tax and Revenue Management (TRM) to design, implement, and maintain SAP solutions for public sector and tax authority clients. The ideal candidate will have hands-on experience with SAP TRM modules, process optimization, and end-to-end solution delivery, ensuring compliance with regulatory and financial requirements. Responsibilities Work closely with stakeholders to understand tax and revenue requirements and translate them into SAP solutions. Perform gap analysis between client needs and SAP TRM capabilities. Configure and customize SAP TRM modules to align with client-specific tax and revenue management processes. Design and implement processes for billing, invoicing, returns, and collections in the SAP system. Integrate SAP TRM with other modules (e.g., FICA, FI, CRM) for seamless operation. Identify opportunities to improve tax administration and revenue collection processes. Troubleshoot and resolve system issues to ensure smooth operations. Conduct unit testing, integration testing, and user acceptance testing (UAT). Provide post-implementation support and maintenance for SAP TRM solutions. Train end-users on system functionalities and best practices. Skills & Qualifications Bachelors degree in computer science, Information Technology, Finance, or a related field with 3 to 6 years of experience in SAP TRM implementation or support projects. Strong knowledge of SAP TRM components (e.g., Taxpayer Management, Returns Processing, Revenue Accounting). Sound knowledge of SAP Form based processing used for Returns and Tax purpose. Good understanding in refunds processing and disbursement, knowledge of payments domain to integrate refunds process. Excellent understanding of Tax Authority business processes and legislation. Understands the usage of GL account, configurations of GL in Financial accounting and PSCD module. Proficiency in ABAP debugging and understanding of development concepts is a plus. SAP TRM certification is an advantage. Business Skills Excellent oral and written communication skills, the ability to communicate with others clearly and concisely. Experience with Microsoft Office suite including Word, Excel, PowerPoint. Understands business processes for focus areas or modules. Ability to do research and perform detailed tasks. Strong analytical skills. Consulting Skills Aptitude for working in a team environment; problem-solving skills, creative thinking, communicating clearly and empathetically, strong time management, and ability to collaborate with all levels of staff. Learn/understand consulting soft skills necessary on engagements, as well as with team collaborative initiatives. Strong presentation skills. General Skills/Tasks Understands clients business and technical environment. Assists the project team efforts in documenting the developing solutions for client situations. Assists team effort in preparing and developing solution documentation for projects. Completes assignments within the budget, meets project deadlines, makes and keeps sensible commitments to the team. Meets billing efficiency targets, complies with all administrative responsibilities in a timely and effective manner. Learn to understand and adhere to project and organization guidelines with all administrative responsibilities in a timely and effective manner. Keeps manager apprised of workload direction and concerns. Learn to analyse and develop reliable solutions that produce efficient and effective outcomes. Develop a deeper understanding of SAP methodologies, tools, standards, and techniques. Assists with project documentation, and demonstrates effective organizational skills, with minimal supervision. Adopt learning quality standards and correctly prioritizes own activities following the project plan. Provides project team and leaders with updates on the progress and difficulties encountered, and provides value-added insight and understanding, for future program development. Invenio is an equal opportunities employer. We do not discriminate based on race, colour, creed, religion, nationality, ancestry, citizenship status, age, sex or gender (including pregnancy and related conditions), gender identity or expression, sexual orientation, marital status, military service, veteran status, genetic information, or any other characteristic protected by applicable laws. Invenios management team is committed to this policy in all areas of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and workplace environment. Show more Show less

About Invenio Invenio is the largest independent global SAP solutions provider serving the public sector, as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organisations to modernise so they can operate at the speed of todays business. We understand the complexities of international businesses and public sector organisations, working with stakeholders to drive change and create agile organisations of tomorrow using the technologies of today. Learn more at www.invenio-solutions.com. Role - SAP TRM Consultant Summary We are seeking a skilled SAP Consultant specializing in Tax and Revenue Management (TRM) to design, implement, and maintain SAP solutions for public sector and tax authority clients. The ideal candidate will have hands-on experience with SAP TRM modules, process optimization, and end-to-end solution delivery, ensuring compliance with regulatory and financial requirements. Responsibilities Work closely with stakeholders to understand tax and revenue requirements and translate them into SAP solutions. Perform gap analysis between client needs and SAP TRM capabilities. Configure and customize SAP TRM modules to align with client-specific tax and revenue management processes. Design and implement processes for billing, invoicing, returns, and collections in the SAP system. Integrate SAP TRM with other modules (e.g., FICA, FI, CRM) for seamless operation. Identify opportunities to improve tax administration and revenue collection processes. Troubleshoot and resolve system issues to ensure smooth operations. Conduct unit testing, integration testing, and user acceptance testing (UAT). Provide post-implementation support and maintenance for SAP TRM solutions. Train end-users on system functionalities and best practices. Skills & Qualifications Bachelors degree in computer science, Information Technology, Finance, or a related field with 3 to 6 years of experience in SAP TRM implementation or support projects. Strong knowledge of SAP TRM components (e.g., Taxpayer Management, Returns Processing, Revenue Accounting). Sound knowledge of SAP Form based processing used for Returns and Tax purpose. Good understanding in refunds processing and disbursement, knowledge of payments domain to integrate refunds process. Excellent understanding of Tax Authority business processes and legislation. Understands the usage of GL account, configurations of GL in Financial accounting and PSCD module. Proficiency in ABAP debugging and understanding of development concepts is a plus. SAP TRM certification is an advantage. Business Skills Excellent oral and written communication skills, the ability to communicate with others clearly and concisely. Experience with Microsoft Office suite including Word, Excel, PowerPoint. Understands business processes for focus areas or modules. Ability to do research and perform detailed tasks. Strong analytical skills. Consulting Skills Aptitude for working in a team environment; problem-solving skills, creative thinking, communicating clearly and empathetically, strong time management, and ability to collaborate with all levels of staff. Learn/understand consulting soft skills necessary on engagements, as well as with team collaborative initiatives. Strong presentation skills. General Skills/Tasks Understands clients business and technical environment. Assists the project team efforts in documenting the developing solutions for client situations. Assists team effort in preparing and developing solution documentation for projects. Completes assignments within the budget, meets project deadlines, makes and keeps sensible commitments to the team. Meets billing efficiency targets, complies with all administrative responsibilities in a timely and effective manner. Learn to understand and adhere to project and organization guidelines with all administrative responsibilities in a timely and effective manner. Keeps manager apprised of workload direction and concerns. Learn to analyse and develop reliable solutions that produce efficient and effective outcomes. Develop a deeper understanding of SAP methodologies, tools, standards, and techniques. Assists with project documentation, and demonstrates effective organizational skills, with minimal supervision. Adopt learning quality standards and correctly prioritizes own activities following the project plan. Provides project team and leaders with updates on the progress and difficulties encountered, and provides value-added insight and understanding, for future program development. Invenio is an equal opportunities employer. We do not discriminate based on race, colour, creed, religion, nationality, ancestry, citizenship status, age, sex or gender (including pregnancy and related conditions), gender identity or expression, sexual orientation, marital status, military service, veteran status, genetic information, or any other characteristic protected by applicable laws. Invenios management team is committed to this policy in all areas of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and workplace environment. Show more Show less

The job requires you to handle internal and external coordination, provide support to customers and partners through emails, chats, and calls, possess skills in Amadeus GDS (knowledge in Sabre is a plus), and manage customer claims both pre-travel and post travel. You should be fluent in English (both spoken and written) and have advanced knowledge in GDS, preferably in Amadeus and Sabre. Handling reservations, changes, cancellations, refunds, and reissue should be clear to you. Experience in travel agencies will be beneficial. You must be available to work from Monday to Sunday on rotating shifts. A passion for customer management, proficiency in computer tools, and the ability to work collaboratively in teams with a positive attitude are desired qualities. Being thorough and meticulous with extreme attention to detail, a proactive team player, self-motivated, and a problem solver are essential attributes for this role. You should be able to work under pressure, meet defined KPIs, and work towards tight deadlines with a can-do attitude. Strong communication skills are a must in this position.,

As an Air Ticketing Executive, you will be an integral part of our team, responsible for managing airline ticket reservations, issuance, and providing exceptional customer service. This entry-level opportunity is perfect for those passionate about aviation and looking to establish a rewarding career in the travel and tourism industry. Your main responsibilities will include processing airline bookings accurately and efficiently through various GDS platforms such as Amadeus, Sabre, and Galileo. You will be in charge of issuing and reissuing airline tickets, handling cancellations, and processing refunds while ensuring compliance with airline policies. Additionally, you will be expected to offer clients precise information on flight schedules, fare rules, and travel requirements, as well as assist them with booking inquiries and ticketing issues in a prompt and professional manner. Maintaining detailed records of all ticketing transactions and related documentation will be a crucial part of your role, along with staying updated on the latest airline fare structures, ticketing procedures, and travel advisories. You will also collaborate with the tours and operations team to guarantee seamless travel arrangements and handle customer complaints and queries related to air travel and ticketing effectively. To excel in this position, you should possess a high school diploma or equivalent, with a degree or diploma in travel and tourism considered a bonus. IATA certification in air reservation, ticketing, and reporting is required, along with basic computer skills and proficiency in the Microsoft Office Suite. Strong communication and customer service abilities, attention to detail, and the capacity to work in a dynamic environment are essential. Your willingness to learn and adapt to new technologies and airline policies will be key to your success in this role.,

As a Customer Service Associate at Mason Home, you will play a crucial role in providing exceptional service to our valued customers. Your primary responsibilities will include handling customer inquiries, resolving issues, and ensuring a seamless shopping experience for every individual who interacts with us. You will collaborate closely with our customer service team to address customer complaints, inquiries, and requests through various communication channels such as phone calls, emails, and chats. Your dedication to maintaining a high level of service quality will be instrumental in upholding our commitment to customer satisfaction. In addition to managing COD confirmation calls and order processing, you will also be responsible for coordinating returns and replacements for damaged products. Your attention to detail and organizational skills will ensure that the return process is smooth and efficient, enhancing the overall customer experience. Furthermore, you will proactively engage with customers to convert abandoned carts into successful sales, gather valuable feedback to improve our services, and provide timely responses to inquiries on social media platforms like Instagram. Your ability to maintain accurate customer records using CRM software will contribute to our continuous process improvements and policy adherence. To excel in this role, you should possess a Bachelor's degree in Business Administration, Communications, or a related field, although it is not mandatory. Ideally, you should have 1-2 years of experience in customer service, particularly in e-commerce or retail settings. Proficiency in English and Hindi, both written and verbal, is essential, along with strong problem-solving abilities and a customer-first mindset. If you are passionate about delivering exceptional customer service, thrive in a fast-paced environment, and are committed to redefining luxury interiors, we invite you to join us on this exciting journey at Mason Home. Please submit your resume to chirag@masonhome.in to be considered for this opportunity.,

You are a highly motivated and customer-focused individual seeking to join a team as a Learning Experience Manager. Your primary responsibility will include handling customer inquiries, processing refunds, and implementing retention strategies to ensure customer satisfaction and loyalty. Your role will require excellent communication skills, a strong attention to detail, and a passion for delivering exceptional service. You will be working as an Operations Associate (US Process)- Freshers in Bangalore, specifically at HSR Layout, with night shift timings. As the face of Bhanzu support for customers, you will act as a single point of contact and allocate trainers to batches. You will respond to customer queries via phone, email, or chat promptly and accurately. Additionally, proactive outbound calling to build rapport with customers will be part of your responsibilities. Identifying customer needs and proposing suitable solutions efficiently by coordinating with cross-functional teams is crucial. Following up with customers to ensure issue resolution, building and maintaining relationships with existing customers, and maintaining a deep knowledge of company products and services are also key aspects of the role. To qualify for this position, you should hold a degree in management, marketing, communication, or a related field. Strong written and verbal communication skills, interpersonal skills, conflict resolution abilities, and problem-solving skills are essential. You must be able to multitask and exhibit patience when handling challenging cases. Please note: 1) Immediate joiners are required for this role. 2) This is an individual contribution role. 3) Freshers are encouraged to apply for this position.,

As a valuable member of our team, you will be responsible for providing pre-sales and post-sales customer support through various channels such as email, online chat, and phone (both inbound and outbound). Your duties will include handling inquiries related to product information, stock availability, shipping details, order status, returns/exchanges, and refunds. It will be your responsibility to address customer complaints effectively, offer suitable solutions and alternatives promptly, and ensure customer satisfaction within specified timeframes. In addition to customer support, you will be tasked with listing and updating products on our company's website to enhance online sales. Your role will also involve creating and updating website banners regularly, as well as running social media advertising campaigns to promote our brand effectively. You will be expected to develop engaging written and visual content for each social media campaign and monitor the company's brand presence across various social media platforms. We are seeking an individual with prior experience in managing online portals and a strong understanding of order processing, cataloging, product listing, inventory management, and vendor coordination. It will be your responsibility to monitor and maintain the optimal functionality of our website and keep a close eye on sales performance, promotional activities, marketing strategies, and social media engagements across digital platforms. The successful candidate must have access to a personal laptop and be available for full-time employment during day shifts. As part of our team, you will have the opportunity to earn performance bonuses based on your contributions. While a Bachelor's degree is preferred, we value relevant work experience, with at least 1 year in a similar role and a minimum of 1 year in e-commerce operations. If you are passionate about e-commerce, possess the necessary skills and experience, and are ready to take on a dynamic role in a fast-paced environment, we look forward to receiving your application. Join us in driving our online business forward and delivering exceptional customer experiences.,

Hi We are hiring for Leading ITES Company for Collection Process (Accounts Receivable) Key skills- a) Any Graduate b) Minimum 1 year Collections Experience c) B2B Collections Experience is Preferred d) Excellent Communication Skills Job Description- 1. Should have prior experience in collections (preferably B2B collections) 2. Accounting knowledge would be an added advantage 3. Excellent interpersonal skills 4. Excellent communication Skills (verbal and written) with an inclination towards achieving customer satisfaction. 5. Working knowledge of SAP system/environment would be preferable 6. Working knowledge of MS Office products (Excel & Word) Reviewing list of accounts allocated and strategize accordingly. Review and Analyze customer account and prepare an excel spreadsheet statement before contacting the customer. Contact Customer through available mediums (phone calls/ emails etc) Achieve daily customer contact/collection targets as per defined performance metrics Ensure adherence to service quality procedures when performing collection activities To Apply for Collection Role in Gurugram. Click the below link https://outpace.in/job/associate-sr-associate-collections/ To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: > Click on Start option to Apply and fill the details > Select the location as Other and Type : Job Code # 34

Hi We are hiring for Leading ITES Company for Collection Process (Accounts Receivable) Key skills- a) Any Graduate b) Minimum 1 year Collections Experience c) B2B Collections Experience is Preferred d) Excellent Communication Skills Job Description- 1. Should have prior experience in collections (preferably B2B collections) 2. Accounting knowledge would be an added advantage 3. Excellent interpersonal skills 4. Excellent communication Skills (verbal and written) with an inclination towards achieving customer satisfaction. 5. Working knowledge of SAP system/environment would be preferable 6. Working knowledge of MS Office products (Excel & Word) Reviewing list of accounts allocated and strategize accordingly. Review and Analyze customer account and prepare an excel spreadsheet statement before contacting the customer. Contact Customer through available mediums (phone calls/ emails etc) Achieve daily customer contact/collection targets as per defined performance metrics Ensure adherence to service quality procedures when performing collection activities To Apply for Collection Role in Gurugram. Click the below link https://outpace.in/job/associate-sr-associate-collections/