About the job The Red Hat identity management team is looking for a Senior Software Quality Engineer to join us in Pune, India. In this role, you will work on Red Hats identity management products and the related technologies such as . You'll be required to interpret test requirements for customer use cases and develop innovative automated solutions for testing real-world customer workflows in test environments containing .You'll design and develop automated testing and tooling to support continuous integration (CI) goals. You'll have an opportunity to grow and familiarize yourself with an integrated security information management solution combining Linux (Fedora), , , NTP, , , and others. Red Hat is an open organization, where good ideas matter more than rank or tenure, and you can be a part of our unique culture. We are guided by the and while also celebrating . Regardless of your role, you will have the freedom to showcase your leadership skills and your ability to bring innovative solutions to complex problems. What will you do ? Work with the following technologies on a day-to-day basis Python Automation Jenkins Containers Linux Ansible Develop code to test production code, develop automated test procedures Participate in upstream projects Contribute to test frameworks Discover, report and verify bugs Maintain tests and execute these within continuous integration (CI) infrastructure What will you bring ? Proficient in Python programming Hands on knowledge of the UNIX and Linux operating system (any distribution) Ability to communicate at an intermediate level in English as part of a global team. Previous code contributions to an open source projects or code samples on GitHub Familiar with any automation framework, test automation Familiar with Ansible playbooks

About the job: The Red Hat IT team is looking for a Senior Salesforce Business Systems Analyst to join our team. In this role, you will be a part of the Salesforce Support Team, working to proactively partner with internal customers to resolve issues and demonstrate value to them by triaging, troubleshooting, and resolving technical issues. As a Senior Salesforce Business Systems Analyst, you should be motivated, possess excellent communication skills, and have the technical expertise to work under dynamic circumstances. Your responsibilities will include front-line troubleshooting, explaining features, and providing best practice guidance for Salesforce users globally. It is essential to maintain composure, exhibit professionalism, and ensure the highest levels of client satisfaction. What will you do? Serve as the primary point of contact for supported business systems, and perform functional and second-level technical support as needed Responsible for delivering an exceptional customer experience by proactively managing issues throughout the ticket lifecycle, ensuring high customer satisfaction Follow established ticket support processes and procedures As part of ticket investigation, perform troubleshooting, log questions or suggestions in the ticketing system, and document testing performed, results, issue recreation, and the next planned steps. Follow established procedures to identify, prioritize, and escalate priority issues to the appropriate resources Proactively identify recurring issues or opportunities for improvement, and propose process enhancements or systematic solutions Interpret and refine business requirements and user stories Write and update knowledge base documentation ensuring that our Customers and IT Teams have the most up-to-date information Participate in the evolution of team best practices, standards, and policies to enhance the quality and efficiency of customer support Evaluate new Salesforce releases and applications and remain current with Salesforce administration best practices What will you bring? 5+ years of experience implementing, configuring, and administering SFDC 3+ years of experience in Salesforce/CPQ support Demonstrated outstanding customer service experience or prior technical support experience Salesforce CPQ experience is highly desirable Dependable, motivated, self-starter, with the ability to work independently Proficiency in Salesforce tools such as Data Loader, Workbench, and other data management tools Should have experience in using and interpreting debug logs Excellent analytical and problem-solving skills with a keen attention to detail Experience working in an Agile team Excellent written and verbal communication skills Bachelor's degree in information systems or similar, or equivalent business experience Salesforce Administrator Certification is preferred

We seek a Software Engineer to lead knowledge-centered support and data reporting efforts within the PLM organization. This role combines expertise in end-user support, knowledge management, and data pipeline management to drive self-service solutions and deliver critical business insights. You will work closely with end users to understand their needs, troubleshoot issues, and build a knowledge base powered by AI and other technologies to enhance self-service support. Additionally, you will manage and optimize data pipelines, ensuring reliable, consistent, and actionable data for reporting purposes. What will you do: Design, enhance, and maintain the support project queue, ensuring end users receive exceptional assistance while transitioning toward scalable self-service solutions. Implement and manage integrations using REST APIs and other technologies, ensuring seamless data availability across platforms for self-service and reporting. Troubleshoot user issues, providing expert guidance and solutions to achieve desired outcomes. Collaborate with knowledge management experts to develop self-service tools, including AI-powered chatbots and suggestive knowledge articles. Model and maintain data structures within various applications to ensure stable and efficient data pipelines. Work with reporting tools like EazyBI, Tableau, and Snowflake to meet end-user data needs. Deliver clean, efficient, and maintainable solutions, adhering to industry best practices. Stay updated with industry trends and tools, leveraging them to enhance our systems and processes. What will you bring: 1-3 years of experience in end-user support and knowledge management. Hands-on experience with Atlassian tools, including Jira and Confluence. Familiarity with REST APIs and their practical applications. Strong knowledge of knowledge management and data technologies. Platform experience : Experience in Jira administration, including workflows, custom fields, and permissions. Strong troubleshooting and problem-solving skills. Ability to work collaboratively in fast-paced agile environments as well as independently. Excellent communication skills for engaging with cross-functional teams and translating business requirements into technical solutions. Proven ability to deliver high-quality work on time. Following are a plus: Experience with knowledge management and data analysis in a support-focused role. Experience working with dispersed or remote teams. Contributions to open-source projects (a plus, but not required). Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

About the job The Red Hat Global Support Services team is looking for a highly-skilled Technical Support Engineer with excellent technical and customer service skills to join us in Pune, India. In this role, you'll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and you will provide technical support for our enterprise customers both online and over the phone. As a Technical Support Engineer, you will be responsible for performing basic investigation and troubleshooting to resolve difficult customer issues quickly and effectively. The customers you'll interact with are often other engineers, so we'll need you to develop your technical skills by becoming a Red Hat Certified Engineer (RHCE) and getting up to speed with our storage system. What will you do Provide technical support to Red Hat enterprise customers Work with Red Hat enterprise customers across the globe on 24x7 basis that requires one to work in different shifts periodically Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues Exceed customer expectations by providing outstanding customer service Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction Contribute to the global Red Hat knowledge management system while working on customer issues What will you bring 3+ years of Linux experience in the enterprise sector, with excellent administration skills Thorough knowledge of the Linux kernel, networking, and memory management Excellent troubleshooting skills, and a passion for problem solving and investigation Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus

About the Job: Red Hats Customer Experience & Engagement (CEE) team seeks a software engineer looking for AI adventure. CEE houses Red Hats Customer Support and Service teams who provide customers and partners with the help they need to resolve their problems with Red Hat products fast. Reporting into the Project Management & Operations team, this role will collaborate with a group of dedicated and volunteer associates on AI-assisted improvements to CEE workflows, from design and incubation through to delivery and maintenance. In this position, you will work closely and flexibly with a global team, and collaborate with individuals and partner teams from across the organization. What you will do ? Collaborate with a small team of motivated, results-oriented developers, data scientists, project managers, volunteers, and stakeholders to design and incubate AI-assisted workflow improvements. Collaborate with partner engineering teams on the development and refinement of support-related AI use cases outside the support ecosystem. Contribute to the development and maintenance of related infrastructure, including back-end and front-end development of end-user applications and access to AI models, to meet end-user and enterprise security requirements. Participate in workshops and training sessions to familiarize end users with developed functionality. Pivot quickly in a dynamic environment that is part of a rapidly-evolving domain. Tackle large and small projects alike, from end-to-end solutions to bug-fixing. Troubleshoot software quality, security, and reliability issues. Document software code, features, and training guides. What you will bring? Minimum three years of experience in software development or other experience demonstrating relevant domain mastery. Bachelors degree in computer science, computer engineering, or a related technical field. Experience with Java SE (17+) and Python 3. Experience with JavaFX and open-source version control systems such as Git desired. Familiarity working in Agile environments. Excellent communication, interpersonal, and collaboration skills.

About the job The Red Hat Support Engineering team is looking for a Platform-as-a-Service (PaaS) engineer to join us as a Senior Technical Support Engineer in Pune, India. In this role, you will help resolve issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize uptime and reduce IT costs. Youll work as part of a team dedicated to resolving issues quickly and efficiently. You will collaborate with our customers' top developers and architects and assist our technical support engineers with complex and challenging issues. You'll also partner closely with development engineering teams and work alongside some of the brightest developers in the open source community, as well as with Red Hats key strategic cloud partners like Microsoft, to jointly solve multi-vendor customer issues. As a Senior Technical Support Engineer, you will get a great opportunity to join one of the fastest-growing enterprise software and services companies and the leader of open source software. What will you do ? Partner with the Red Hat OpenShift Container Platform, Red Hat OpenShift Dedicated, OpenShift Online, and OpenShift Origin communities to develop and review patches and test cases Analyze upstream development against current customer-reported defects and develop patches to resolve issues Use tools like cURL, Git, Docker, Kubernetes, strace, and Wireshark to investigate and troubleshoot technical issues Record customer interactions including investigation, troubleshooting, and resolution of issues Work closely with Red Hats development engineering teams and assist production support engineers and technical account managers Partner with Red Hats strategic cloud partners like Microsoft to jointly solve multi-vendor customer issues Demonstrate good judgment in selecting methods and techniques to obtain solutions Maintain a commitment to providing the best experience possible for Red Hats customers Manage your workload to ensure that all customer issues are handled and resolved in a timely manner Assist in the development of comprehensive and reusable self-service solutions for future incidents What will you bring 6+ years of experience working as a support or development engineer for Platform-as-a-Service (PaaS) provider or hosting service 6+ years of experience with the Linux or Unix operating systems Experience working with hosted applications or large-scale application deployments Experience with Docker, Kubernetes, Open vSwitch, Red Hat Middleware, Apache Tomcat, Node.js, Ruby (web frameworks), Python (web frameworks), Microsoft Azure, and .NET Experience with developer workflows, continuous integration (CI) tools like Jenkins, and continuous deployment (CD) Good understanding of Linux tools with an emphasis on cURL, Git, Docker, Kubernetes, strace, and Wireshark Solid knowledge of LVM and filesystems Solid development-level experience with multiple programming languages and experience writing patches or pull requests is a plus Excellent reading and writing skills in English; fluent language skills in English Commitment to providing the best experience possible for Red Hat's customers Linux operating system installation, configuration, upgrade, and maintenance experience is a big plus Experience with Amazon Web Services (AWS) or Pivotal Cloud Foundry is a plus Upstream involvement in open source projects like patches submitted for upstream inclusion is a plus.

About the job The Red hat software quality engineering team is looking for a Senior Software Quality Engineer to join the Certifications team in Pune- India. The ideal candidate will have a strong background in quality assurance, focusing on API testing and API test automation. As an API and Automation Quality Engineer, you will play a crucial role in ensuring our integrations with different projects and systems are reliable. What will you do ? API Testing Design, develop, and execute comprehensive test plans for API and functional testing. Collaborate with cross-functional teams to understand API specifications and requirements. Conduct thorough testing to validate API functionality, performance, and security. Test Automation Developed and maintained automated test scripts for API testing and end-to-end testing. Implement and enhance test automation frameworks to improve efficiency and coverage. Collaborate with developers to integrate automated tests into the continuous integration pipeline. Quality Assurance Perform manual testing when necessary, ensuring a holistic approach to quality assurance. Identify, document, and track defects, working closely with development teams to ensure timely resolution. Contribute to the establishment and improvement of QA processes and standards. Collaboration Work closely with cross-functional teams, including developers, product managers, and business analysts, to ensure a collaborative and efficient QA process. Participate in Agile/Scrum ceremonies and provide input on testing strategies and timelines. Continuous Learning Stay updated on industry best practices, tools, and technologies related to API testing and test automation. Share knowledge and mentor junior team members to foster a culture of continuous improvement. What will you bring ? Bachelor's degree in Computer Science, Engineering, or related field. 4+ years of experience in quality assurance, focusing on API testing and test automation. Proven experience with API testing tools. Strong programming skills, with proficiency in languages such as Java, and JavaScript. Experience with test automation frameworks (e.g., Cypress, Playwight, BDD). Solid understanding of software development life cycle, testing methodologies, and best practices. Excellent analytical and problem-solving skills. Strong communication and collaboration skills. Desire to help take Pattern to the next level through exploration and innovation. The following are considered as plus : Familiarity with continuous integration/continuous deployment (CI/CD) pipelines and tools like Github Actions Knowledge of API design principles and best practices (e.g., RESTful APIs, HTTP methods, authentication mechanisms). Expert in Postman API automation suite and automation tools like Selenium, Rest Assured, BDD framework Certification in software testing (e.g., ISTQB, ASTQB) or related fields. Experience with containerization technologies like Docker and orchestration tools

About the Job: The Red Hat Enterprise Applications team is seeking an Senior Software Developer (Salesforce) with a good understanding of sales performance management (SPM). In this role, you will be responsible for technical expertise and best practice while implementing Sales Planning and Spiff in Salesforce Sales Cloud. You will need a high attention to detail and a proven ability to understand complex problems. You'll also need great communication skills and a global focus, as the core set of responsibilities are global by nature. You will collaborate with other developers and analysts on the team to achieve the best solution, write code, fix bugs, test, review logs, conduct code reviews, and document. Must have a great attitude and highly flexible to supporting the team and business needs. What will you do? Implement Sales Planning and Spiff in Salesforce Sales Cloud Proficiency in coding (Apex, Lightning, and other relevant Salesforce technologies), bug fixing, and testing Apply best practices in application design to achieve optimal performance and scalability Build integrations and automations including data transformations using APIs Prepare test cases and effectively conduct unit testing, including interacting with admin or business users to validate results Ensure compliance with SOX, business controls and IT change management processes and procedures Communicate technical issues and fixes to colleagues and customers of varying backgrounds in a manner understood by all Provide support including creating and maintaining technical documentation and support procedures for supported applications/systems Work with stakeholders, technical product owners, and data engineers to ensure seamless delivery of technical solutions Act as a mentor for junior developers, promoting knowledge sharing and collaboration within the team Proficient in following agile practices (creating JIRA stories, furnishing requirements, acceptance criteria, sizing of stories..etc..) What will you bring? Bachelors or Masters degree in Computer Science or Computer Engineering or a closely related field. 5+ years experience SFDC consulting or Salesforce implementation experience 3+ years of experience with Salesforce Lightning, Apex, and Visualforce 2+ years SPM application implementations (Salesforce Sales Planning or Anaplan), designing & prototyping, testing, demo etc. Functional understanding of Sales Performance Management processes (Territory & Quota management) Experience working with a team utilizing Agile and Jira Strong understanding of application integrations - development, configuration, management, Experience with Googledocs, sheets, slides including Google scripting Organization and prioritization skills; ability to multitask in a dynamic environment Good analytic and debugging skills Great communication skills working in a global company Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.

About the Job: The Red Hat Quality Engineering (QE) team is looking for a Software Quality Engineer to join us in India. In this role, you'll have the opportunity to make a difference in the way Red Hat Subscription Management tooling works and is tested. You will make sure our solutions fulfill the highest possible enterprise quality, performance, usability, and supportability criteria. As a Software Quality Engineer, you will help determine when our products are ready to be released to the public. You'll create and carry out test plans, research new features, and develop automated tests. We'll need you to have the ability to think creatively and adapt to rapid change, as well as the willingness to learn new things. This role will be working on Red Hat Insights Resource Optimization Service. These services allow customers to visualize and optimize their costs on Public clouds and on-premise data centers. In this role you will work very closely with the development team and other quality engineers to develop and automate new test cases contributing to an already existing regression suite. You'll need to have the ability to think creatively and adapt to rapid change, as well as the willingness to learn new things. What will you do: Participate actively in design reviews and story refinement to understand new features and bug fixes. Create test plans and test cases. Develop new automated and manual tests; develop and maintain automation frameworks. Help maintain and improve our continuous testing approach. Participate in/perform root cause analysis of issues to get a starting point to address problems. Take shared responsibility with one or two other Quality Engineers for a customer-facing application and help execute its successful testing in a timely manner. Provide release readiness information to stakeholders. Be able to communicate your risk assessment to them. Learn and adapt to new technologies quickly. Maintenance of tests repositories and development tools repositories What will you bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. English skills for reading technical documents and conversing with engineers located globally via Slack communication tools is a must. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Demonstration of these skills can lead to QE ownership of a component in Red Hat Enterprise Linux. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Education/Experience: Bachelors or masters degree in computer science or a related engineering field, or relevant professional experience Ability to design and code complex test cases and to code (or contribute code to) frameworks which simplify test development and automation Ability to write complex test plans for a features and provide usable time estimates for completion Ability to identify potential risks connected to test development of assigned feature and mitigate them Experience in automated API testing, using a framework like pytest Automation experience with Python UI testing experience using Selenium Experience with Agile software development practices Source code control (GIT preferred) Solid written and verbal communication skills in English The following are considered a plus: Experience with Kubernetes/OpenShift and Linux Demonstrable experience with CI/CD (Jenkins is a plus) Experience working on cloud provider platforms like AWS, Azure, and GCP GUI testing using Cypress, or Playwright Knowledge of Kubernetes, Containers, or OpenShift Bug tracking tools (Bugzilla Jira preferred)

We seek a Senior Software Engineer to lead the design, development, and integration of multiple platforms with Jira as the central source of truth. This role will focus on building custom integration services, enhancing vendor functionalities, and enabling cross-platform data tracking. You will collaborate with diverse stakeholders to create solutions that improve productivity and visibility across our global engineering portfolio. Your work will directly support automation, tooling, and data insights, driving efficiency and customer success. What will you do: Design, develop, and maintain custom integration services for Jira and other platforms such as Git, Smartsheets, SFDC, Workday, Slack, and Google tools. Enhance and customize vendor applications, including Atlassian products (Jira, Confluence). Implement and manage integrations using REST APIs and other technologies to synchronize data across platforms. Collaborate with stakeholders to gather requirements, define solutions, and deliver tools for improved project tracking and reporting. Troubleshoot and resolve integration issues, providing technical support to end-users. Participate in the full software development lifecycle, including design, coding, testing, and deployment. Write clean, efficient, and maintainable code following industry best practices. Conduct code reviews and mentor team members. Stay current with industry trends and tools, applying them to improve our ecosystem. What will you bring: 3-5 years of experience in Java development with proficiency in frameworks like Spring and Hibernate. Experience with Atlassian plugin development using Atlassian SDK and Java. Proficiency in Python/ Django, Groovy, and JavaScript for scripting and integration tasks. Familiarity with REST APIs, CI/CD pipelines, and version control systems (e.g., Git). Strong understanding of database technologies such as SQL, MySQL, PostgreSQL, or Oracle. Experience with Platforms: Jira administration, including workflows, fields, and permissions. Integration of tools like GitHub, GitLab, SFDC, Smartsheets, Workday, Slack, and Google Workspace. Strong troubleshooting and problem-solving mindset. Ability to work collaboratively in fast-paced agile teams and independently. Excellent communication skills to engage with cross-functional teams and translate business needs into technical solutions. Demonstrated ability to deliver assignments on time with high quality. Following are considered a plus: Experience with full-stack design, architecture, development, and deployment. Technical team leadership experience. Upstream contributions to open-source projects (a plus, but not required). Bachelors degree in Computer Science or related field, or equivalent work experience.

About the Job: The Red Hat Consulting team is looking for a Project Manager to join us in Mumbai, India. In this role, you will manage complex projects from initiation to delivery and completion. You'll coordinate with cross-functional teams to complete distinct projects on time and within budget. As a Project Manager, youll need to be organized and detail-oriented with substantial experience managing IT and software consulting projects, relying on traditional systems and software development methodologies. This is a position with regular travel to customer sites in India. What will you do? Lead and manage multiple customer-facing projects simultaneously to success Manage project scope and customer expectations Manage project risks, actions, issues, and dependencies (RAID) Manage project budget and time frame Build content for project activities like project kickoff, project status, and project closeout Lead project meetings involving both customer and Red Hats consulting team members Coordinate with territory services managers and the Resource Management Office (RMO) to manage project staffing requirements Work with the territory services managers to ensure that financial forecast is up to date for their respective projects Should Understand the T&M contracts and support the financial activitie s such as approvals on Timesheets, queries from accounting, forecasting the hours for the project, etc. Develop basic knowledge of Red Hats technologies to guide successful project management, including Red Hat OpenStack Platform, Red Hat OpenShift Container Platform, Red Hat Ansible Automation Platform, Red Hat JBoss Enterprise Application Platform (JBoss EAP), Red Hat Enterprise Linux (RHEL), and Red Hat Satellite Maintain professionalism when solving problems and resolving issues What will you bring? Knowledge of specific project management and software delivery methodologies like agile, scrum, Scaled Agile Framework (SAFe), and Project Management Institute (PMI) Practical experience using various agile development tools like Trello, Rally, or Atlassian Jira or project management tools like Microsoft Project 5+ yearsof experience working as a project manager or scrum master on IT or application development projects Ability to affect, inspect, and adapt to culture Demonstrated ability to motivate project team and individual contributors and to mediate conflicts Excellent customer-facing and internal communication skills Great written and verbal communication skills Solid organizational skills; attention to detail and ability to work on multiple tasks at the same time Bachelor's degree in a related field or equivalent experience Project management or scrum certifications are a plus Willingness to travel up to 30% per year to be on-site at customer locations for project-related activities Experience with managing Government, BFSI customers is a plus. Experience in delivering PaaS solutions is preferred.

About the Job: The Red Hat India Services team is looking for a Consultant to join us in Mumbai, India. In this role, you will help us ensure that our engagements are not just a technology implementation, but an organizational transformation. As a consultant, you will work with our lead architect in our engagements, cocreating innovative software solutions using emerging open source technology and modern software design methods in an agile environment. Youll be coached by the team to facilitate the design and technical delivery of our solutions. As you do so, youll create enthusiasm for building great software using principles of open source and agile culture. You'll support everything from the scoping to delivering the engagements. Successful applicants must reside in a city where Red Hat has mentioned the location. What will you do? Participate in all aspects of agile software development, including design, implementation, and deployment Design client-side and server-side architecture Build the front-end of applications through appealing visual design Develop and manage well-functioning databases and applications Write effective APIs Architect and provide guidance on building end-to-end systems optimized for speed and scale Work primarily in Ruby, Java/JRuby, React, and JavaScript Engage with inspiring designers and front-end engineers, and collaborate with leading back-end engineers to create reliable APIs Collaborate across time zones via Slack, GitHub comments, documents, and frequent videoconferences Participate in all aspects of agile software development, including design, implementation, and deployment Architect and provide guidance on building end-to-end systems optimized for speed and scale Work primarily in Ruby, Java/JRuby, React, and JavaScript What will you bring? At least 3 years of experience in building large-scale software applications Experience in building web applications Experience in designing and integrating RESTful APIs Knowledge of Ruby, Java/JRuby, React, and JavaScript Excellent debugging and optimization skills Experience in unit/integration testing Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery) Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js) Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design

About the Job: This is a client facing role in Mumbai. The job requires an Engineer to administer the Openshift set up for the large PSU. He is required to provide RCA and resolve L2 tickets for the customer issues. He is required to provide Solutions to customer problems and create SOPs for the day 2 day operations. The individual is required to support the Day2 operations of the customer. The Job requires the individual to work in Shifts. What will you do? Assist the Client with the review of the implemented design documentation Manage status and health of Openshift Manage masters and nodes- Addition and remove of apps worker nodesSecure OpenShift- Patches and maintain the security architecture policies defined during LLD Control access to resources on OpenShift Monitor and collect metrics on OpenShift Collaborate with the Customer capacity team and provide technical inputs. Openshift Backup Be able to analyze Openshift performance issues and provide solutions. Assist and engage with the client on BaU activities. Categorizing & providing work around for resolutions & defects Collaborate with Ops team for identification of critical updates, upgrades and validating such in non-prod setup. Provide RCA and resolution for priority 1 & other important tickets tickets for critical updates, upgrades Health check for critical applications\ Workloads Knowledge base addition for support team for first level of Analysis and Basic Log collection in downtime, which will help to reduce the time spend on Incident Calls Help in troubleshooting the production critical issues Priority 1 tickets in conjunction with Red Hat Global Support Services (GSS). Creating SOP ( standard operating procedures) for critical updates, upgrades for roll-outs Assist the Client with the administration of a backlog of tasks in an issue tracking tool, which allow the design to be implemented. Provide knowledge sharing with specified Client representative (s) Provide a report containing details of the engagement activities, findings and status including the following: Configuration information changes for RH OCP Solution specific implementation details Operational procedures and operational management Guidance, advice and recommendations for optimizing and improving the Red Hat environment based on Red Hat enterprise experience Recommendations for potential process or tool changes to optimize the OCP environment Provide Daily Report, other reports as required Create SOP Work along with Various Client Stakeholders from Customer location Work along with Redhat Stakeholders including but not limited to Redhat Support, Account Team, Consulting & Delivery team Work in Shifts in accordance with Shift Roster (working on holidays, Saturdays & Sundays also) What will you bring? 5+ years of Openshift cluster administration experience Has a good knowledge on managing container infra setup and should be able to perform the above responsibilities. Bachelor's degree or higher in computer science or other technical discipline, or equivalent work experience RH certification is preferred. Good Troubleshooting skills for Openshift clusters L2 Support and Administration Experience for Openshift clusters Has experience in working with Large customer setups Preferred work experience for Indian customers Experience in working at customer locations. This job is in Mumbai Has excellent Communication skills to drive technical conversations with the customer.

Job Summary: Are you ready to join a game-changing open-source AI platform that harnesses the power of hybrid cloud to drive innovation? The Red Hat OpenShift AI team is looking for a Senior Software Engineer with Kubernetes and MLOps (Machine Learning Operations) experience to join our rapidly growing engineering team. Our focus is to create a platform, partner ecosystem, and community by which enterprise customers can solve problems to accelerate business success using AI. This is a very exciting opportunity to build and impact the next generation of MLOps platforms, participate in open source communities, contribute to the development of the OpenShift AI product, and be at the forefront of the exciting evolution of AI. Youll join an ecosystem that fosters continuous learning, career growth, and professional development. You will be contributing as a core developer for the Model Training team, the core Model training tools (Ray, Kubleflow, Pytorch etc) for OpenShift AI. You will work as part of an evolving development team to rapidly design, secure, build, test, and release new capabilities. This role is for an individual contributor who also leads other junior engineers in the team and collaborates closely with other developers and cross-functional teams. You will have the opportunity to actively participate in both our downstream efforts as well as the upstream projects. You should have a passion for working in open-source communities and for developing solutions that integrate Red Hat, open-source, and partner technologies into a cohesive platform. What you will do Participate in architect and lead implementation tasks of the new features and solutions for OpenShift AI Innovate in the MLOps domain by contributing meaningfully to upstream communities Develop integrations between various portions of the OpenShift AI stack Participate in technical vision and leadership on critical and high impact projects Ensure non-functional requirements including security, resiliency, and maintainability are met Write unit and integration tests and work with quality engineers to ensure product quality Use CI/CD best practices to deliver solutions as productization efforts into OpenShift AI Contribute to a culture of continuous improvement by sharing recommendations and technical knowledge with team members Collaborate with product management, other engineering and cross-functional teams to analyze and clarify business requirements Communicate effectively to stakeholders and team members to ensure proper visibility of development efforts Give thoughtful and prompt code reviews Help in mentoring, influencing, and coaching a distributed team of engineers What you will bring Experience developing applications in Go Experience developing applications in Python Experience developing applications in Kubernetes, OpenShift, or other cloud-native technologies Ability to quickly learn and guide others on using new tools and technologies Proven ability to innovate and a passion for staying at the forefront of technology. Experience with distributed systems (especially those that run on Kubernetes) and troubleshooting them Autonomous work ethic, thriving in a dynamic, fast-paced environment. Experience providing technical leadership in a global team and delivering on a vision Excellent written and verbal communication skills The following will be considered a plus: While a Bachelors degree or higher in computer science or a related discipline is valued, we prioritize practical experience and technical prowess Understanding of how Open Source communities work Experience with development for public cloud services (AWS, GCE, Azure) Experience working with or deploying MLOps platforms Experience with AI/ML Model training and tuning Experience writing Kubernetes/OpenShift controllers and operators Experience writing DSLs in Python or other language

The Red Hat Global Ecosystem Technology Sales team is looking for an AI Ecosystem Sales Specialist to join our team. This position is responsible for the development of Ecosystem strategy supporting the Global AI Platform business as well as partnering with Geo teams on the execution. This role is also responsible for the development and advocacy of Red Hats go-to-market (GTM) strategies and tactics at a global level for the AI Platform business for partners. What you will do: Serve as singular accountability at the platform level across multiple partner types in Ecosystem; responsible for Geo Ecosystem platform targets such as # of RHEL AI POCs. Supports Platform Leaders by translating Global/Geo platform strategy into Ecosystem execution, working with Geo Ecosystem leaders and/or PAMs to develop accountability plans and metrics for relevant routes-to-market in support of overall objectives of the platform. This will include the ownership and/or coordination of the following: Developing lead pass and qualification process for Red Hat AI opportunities to AI Platform team across multiple routes to market (SI, Cloud, OEM, etc.) Support local development and rollout of partner value proposition, communication plans, and enablement for platform initiatives in Ecosystem in Geo in coordination with Platform Leader. Supporting the OEM team in enabling OEM partners to identify Red Hat AI leads and drive attach motion. Supporting the development of joint value proposition and co-sell plans with Accelerators. Working with Cloud team to ensure RHEL AI product availability in Geo cloud marketplace and support enablement of cloud partners and resellers on opportunity identification. Working with Geo Ecosystem leaders to identify top SI partners in Geo and support the build out of lab capability, ramp up & enablement, and co-sell activities towards a goal of self-sufficiency. Technical thought leader on AI supporting executive-level partner conversations; responsible for supporting the recruitment of strategic partners for AI initiatives as agreed upon by Platform Leaders and Geo Ecosystem leadership. On a regular basis, aggregate platform-level Ecosystem metrics to include indirect performance by route and partner; analyze information and report on trends to Geo Platform Leader. Collaborate with the Global and Geo OpenShift Platform Leader for sales strategy and execution, to include ensuring Ecosystem strategy aligns with and complements direct sales strategy; Collaborate with the Global Ecosystem RHEL, Ansible, and AI Platform Leaders when joint GTMs may be required to simplify our offerings from the customer point of view. Represent Ecosystem in the monthly Business Leadership Team (BLT) meeting and/or Interlocks. Differentiation with Platform Leaders Focused on Ecosystem platform targets and KPIs towards overall platform performance (i.e. 200 of 1,000 RHEL AI POCs). Works across multiple routes-to-market (Distribution, SI, Cloud, OEM, ISV) to build a singular, coordinated plan in Ecosystem. In-depth understanding of Ecosystem frameworks, incentives programs, systems, and measurements and ability to architect initiatives in Ecosystem in support of overall platform strategy. Compensated on indirect platform goal. Reports to AI platform leader. What you will bring: 10+ years experience in a senior sales capacity in a technology sales environment. Strong technical and business background with a track record of leading cross-functional teams and delivering on complex projects. Proven track record of managing direct and indirect teams, as well as strong cross functional collaboration skills, with a proven track record of success. Experience in Linux, Kubernetes, and cloud platforms like AWS, Azure, or Google Cloud. Extensive knowledge of the AI market, use cases, competitors and value. Experience building and/or contributing to pre-sales material and process creation. Ability to present to and have conversations at multiple levels with a customer from developers and architects to infrastructure and operations teams, to strategic executives and C-level management. Experience with a digital transformation effort as part of sales, consulting or as a customer. Strong understanding of AI market opportunities, the competitive landscape and deep technical expertise in AI solutionsand related technologies, trends, and concepts. Bachelor's degree (or US foreign equivalent) in computer information systems, computer science or related field. Willingness to travel up to 50% of the time, following Red Hats established travel and expense policies.

Red Hat Salesforce OCSI (Orders, Contracts, Subscriptions and Integration) team is looking for Principal Salesforce Developer to join us. In this role, you will have overall system responsibility related to the configuration and development for the Hyperscaler process automation project on Salesforce.com (SFDC). Youll need to understand the practical needs of the business and translate them into technical solutions focused on efficiency, scalability, and ease of use. Youll work actively as a part of a scrum team to complete configuration and development as well as define end to end process implementation strategies. As a Senior Salesforce Developer, youll have high visibility within IT and our business stakeholder teams. What will you do Leading the design and development of Salesforce solutions, including customizations, programming, and data migrations. Guiding and mentoring junior developers in technical and functional areas. Promoting best practices, performing code reviews, and ensuring appropriate design patterns are being followed. Work with business stakeholders to define requirements of Salesforce system enhancements. Identify opportunities to modify requirements to utilize application best practices, provide scalability, and increase user adoption. Use Agile/Scrum methodologies to deliver best-in-class enhancements of Salesforce/Apttus. Attend daily stand-ups, sprint planning sessions, and retrospectives, and required ceremonies to plan, track, and code development tasks. Design, develop, test, and deploy enhancements via configuration, Process Builders, Flow, Apex, VisualForce, and Lightning Components. Work within Salesforce customization standards for Administrators and Developers to balance between rapid development and long-term code maintainability. Participate in reviewing, debugging, and resolving issues with new or existing code. Coordinate post-delivery activities such as hypercare support, delivery documentation, and knowledge transfer to our Enterprise Support team. Comfortable building and demonstrating prototypes in Salesforce Experience defining systems strategy, road-map, developing process flow diagrams, developing systems requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions Partner with various IT team and business stakeholders to identify and manage dependencies of Salesforce/Apttus enhancement deliverables associated with integrations and related systems Work as part of a scrum team while working on your own minimal supervision Work with other sales cloud and service cloud team members to build integrated solutions What will you bring 8+ years of experience implementing SFDC CRM capabilities. Advanced proficiency in Salesforce development tools, such as Apex, Visualforce, Lightning components, and Lightning web components. In-depth knowledge of Salesforce architectures, data models, and best practices. Bachelors degree in Computer Science or related field. Ability to work on your own and manage multiple task assignments Solid verbal and written communication skills, including presentation skills Solid problem solving and troubleshooting skills with the ability to exercise mature judgment

What will you do: Consult on and enable successful execution of Data Science AI/ML and Generative AI solutions in assigned geo, focusing on Red Hat AI GTM. Educate customers and stakeholders on the value of Red Hat's Data Science AI/ML and Generative AI offerings, highlighting their applications and benefits. Lead and enable on hyper-competitive sales situations for the Data Science AI/ML and Generative AI portfolio, leveraging expertise in Predictive Analytics and Generative AI development practices. Serve as a geo-level bi-directional conduit of GTM for Red Hat AI between sales, products, engineering, marketing, enablement, and customer success, ensuring seamless communication and collaboration. Work closely with Red Hat AI product teams, providing feedback and identifying gaps in the offering to drive continuous improvement. Build lasting relationships with cloud providers and other 3rd parties for joint GTM, focusing on Data Science AI/ML and Generative AI solutions. Interface with regional sales leadership for account planning and GTM, ensuring alignment and effective execution of Red Hat AI sales strategies. What will you bring: 8+ years of Data Science and/or AI/ML application development practices and architectures. Subject matter expert in Data Science and Data Engineering concepts, Predictive Analytics, and/or Generative AI development practices Working knowledge of full stack AI development and deployment tools, including Feature Stores, Vector Databases, Embedding Models, ETL tooling, and modern programming languages/frameworks Experience with Kubernetes ecosystem, including competing technologies, and Cloud Service Providers with established account relationships Understanding of DevOps, agile, and similar concepts Working knowledge of full stack application development and deployment tools, including those of build, deployment, project management, automation, source code management, testing, quality/security, monitoring [APM], and configuration of the same, to deliver applications to production Executive presence with public speaking skills Expert Practitioner of the Challenger Sales Model Entrepreneurial mindset Preferred Qualifications Computer Science or other technical degree with an MBA, emphasizing a strong foundation in technical and business acumen. Previous experience as a sales engineer, technical sales, or similar role, highlighting expertise in driving sales and technical conversations in the Data Science AI/ML and Generative AI space. Experience working with cloud providers and other 3rd parties for joint GTM, leveraging relationships to drive indirect sales and co-selling opportunities. Background in leading development teams in delivering applications to production, consulting, and/or driving sales of Red Hat AI solutions, demonstrating a deep understanding of customer challenges and the ability to propose credible solutions. Strong relationships with Cloud Service Provider account teams, executives, and industry partners, with the ability to grow and maintain these relationships to drive co-selling and indirect sales opportunities. Technical and/or Sales role experience working directly for hyperscalers or in partner ecosystem

The Red Hat Workplace Technology Operations team is looking for a System Administrator to join us remotely in India. In this role, you will provide essential support/solutioning for Red Hat's critical IT infrastructure, applications, and core services, specifically associated with mail infrastructure, routing, and email security. Youll focus on solutions and technology areas like virtualized hosts, containerization, email, email security, data storage, backup and recovery, resiliency, mail endpoint systems and routing, etc. Additionally, you will research new technologies and leverage optimization techniques to ensure that systems operate efficiently. What will you do: Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers. Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use Deploy infrastructure with Ansible Automation Platform both on premise and within AWS EC2 Troubleshoot and manage architecture within Workplace Technology and the larger organization. Assist in innovation through the use of Red Hats technologies that are new or still in the development pipeline Assist with the management of our mail routing architecture, mail endpoint services, and various spam prevention/email security tools and services. Respond to security incidents, manage requests, handle alerts, and provide on-call support to ensure rapid and effective resolution of security threats and system issues. Address vulnerability assessments and actively work on mitigating identified security vulnerabilities to enhance overall system resilience and security. Resolve bugs, performance problems, and other issues with production applications and services. What will you bring: 3+ years of experience working as a support, sustaining, or development engineer or other directly related experience Bachelor's degree in computer science, management information systems, information technology or a related field Linux system administration experience, including system installation, configuration, and maintenance Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation Exceptional customer service orientation and ability to present ideas and solutions in user-friendly language Excellent interpersonal, verbal, and written communication skills Ability to effectively prioritize and execute tasks in a high-pressure environment Fundamental Linux troubleshooting skills Working technical knowledge of coding languages like Ansible, Python, and shell scripting Basic knowledge of Linux (RPM based), postfix, spam controls, network protocols, and Linux file structure Experience with Git The following is considered a plus: Red Hat certifications such as Red Hat Certified Systems Administrator (RHCSA), Red Hat Ansible Automation Familiarity with technologies like Kubernetes, Linux Containers, Red Hat OpenShift Container Platform, Red Hat OpenShift Virtualization Red Hat Ansible Automation Platform or Ansible Tower, and Amazon Web Services (AWS).

About the Job: Red Hat Salesforce CPQ (Configure Price Quote) team is looking for a Senior Salesforce Application Developer to help drive growth and development of our new Salesforce Lightning instance. In this role, you will be responsible for designing, developing, and implementing customized solutions on the Salesforce platform. You will have excellent communication skills and technical expertise and provide best practice recommendations for integration and application development, deployment, and iterative refinement. You will collaborate closely with business stakeholders, architects, business system analyst (BSA), quality assurance (QA) teams, and global cross-functional teams to deliver efficient and scalable solutions that meet business needs. This role requires deep expertise in Salesforce CPQ, strong problem-solving abilities, and a commitment to technical excellence. What will you do? Design, development, and implementation of Salesforce CPQ solutions, including product configuration, pricing rules, and quote generation. Understanding on when to use Declarative (Flow, Approval Processes, Validation Rules, etc) or programmatic (Apex Classes, Apex Triggers, Lightning Web Components) based Salesforce solutions. Use knowledge of tools and best practices for the development and deployment of enterprise applications, including source code management, code review, and unit testing Use experience in RESTful and SOAP web services, including Salesforce APIs, and platform events in support of our salesforce.com integrations with other third-party applications and enterprise systems Customize and configure Salesforce CPQ to support complex pricing and product catalog requirements. Collaborate with business analysts and stakeholders to understand business needs and translate them into technical requirements. Develop and maintain technical documentation for Salesforce CPQ solutions, including data models, workflows, and business logic. Provide technical leadership and mentorship to junior engineers and developers. Troubleshoot and resolve issues related to Salesforce CPQ performance, integrations, and functionality. Work closely with other teams, including Salesforce administrators, architects, and DevOps, to deliver end-to-end solutions. What will you bring? 5+ years of experience in software development, with at least 3 years working with Salesforce and Salesforce CPQ. Strong proficiency in Apex, Visualforce, SOQL, and Salesforce Lightning (LWC). Experience with Salesforce CPQ configuration, pricing models, and product catalog management. Familiarity with integration tools and third-party APIs (REST, SOAP). Knowledge of Agile methodologies and tools such as Jira, Github, VS Code, and CI/CD practices. Excellent problem-solving skills and a demonstrated ability to work independently and within a team environment. Salesforce certifications, such as Salesforce CPQ Specialist and/or Platform Developer I/II, are highly desirable. Experience with other Salesforce products like Sales Cloud, Service Cloud, or Marketing Cloud. Prior experience integrating Salesforce CPQ with ERP systems or other third-party platforms. Knowledge of JavaScript, HTML5, and modern web development frameworks.

About the Job: Red Hat is seeking a ServiceNow Application Developer to assist the ServiceNow CoE team with development of technical solutions and workflows within Red Hats ServiceNow platform. This person should have experience developing and configuring ServiceNow modules, workflows, catalog items, integrations, etc. in a ServiceNow environment. The ideal candidate will have strong technical skills balanced with excellent communication, people and customer service skills. What will you do? Maintain existing ServiceNow modules to support the business and IT Service Management practices Create reports, dashboards, and workspaces Proactively monitor applications including licensing, usage, activity Implement additional ServiceNow modules and install plugins Adhere to standards for implementations in ServiceNow to ensure consistency and supportability of customizations Perform platform upgrade activities including remediation, review of key update sets, defect resolution Develop automated and functional test cases for regression testing, and execute them as part of any ServiceNow platform or module upgrade/change Drive the improvement of our ServiceNow implementation and service offerings based on user feedback Create custom workflows to support business processes Perform data imports Create integrations and process automation Administer and maintain API and data integration processes between ServiceNow and other services Create and maintain ServiceNow Business Rules and Metrics Create and maintain Service Catalog Items and Knowledge Bases Perform platform and module access administration as needed Work with key stakeholders, ServiceNow and vendors when delivering solution Perform other duties as assigned What will you bring? Bachelor's degree (or equivalent work experience) and 2 years working as a ServiceNow application developer ITIL Foundation v4 certification preferred Experience with event and monitoring tool integrations Experience in API integrations with ServiceNow Experience working with multiple developers in one ServiceNow environment Experience using ServiceNow Orchestration and Performance Analytics SDLC experience in Agile SAFe environment strongly preferred Proficient in JavaScript, AngularJS, and HTML to create scripts in the course of normal ServiceNow administration duties Excellent time management and planning capabilities Ability to work in fast paced environment, with multiple technical and non-technical teams Ability to collaborate and communicate as part of a diverse team Understanding of enterprise IT architecture