Posted:2 days ago|
Platform:
On-site
Full Time
Key Responsibilities:
1. Contact customers to remind them of their outstanding payments, using scripts and call guides provided by the company.
2. Negotiate payment arrangements with customers, taking into account their financial situation and the company's policies and procedures.
3. Update account information in the company's collections system, including notes on the customer's payment history and any payment arrangements made.
4. Identify and escalate accounts that require special attention, such as those with a high balance or a history of delinquent payments.
5. Provide excellent customer service to customers, addressing their questions and concerns in a professional and empathetic manner.
6. Adhere to company policies and procedures related to collections, including regulations related to debt collection practices.
Job Type: Full-time
Pay: ₹12,000.00 - ₹19,000.00 per month
Schedule:
Work Location: In person
Creditron Services Pvt Ltd
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