Receptionist in hospital

Receptionist (Hospital) – Roles and Responsibilities

Key Responsibilities:

• Patient Interaction
• Greet patients, visitors, and attendants in a polite and professional manner.
• Assist patients with registration and documentation processes.
• Provide information about hospital services, departments, and procedures.
• Schedule appointments and follow up on patient visits.
• Administrative Duties
• Maintain patient records and update files regularly.
• Handle phone calls, emails, and other communication channels.
• Ensure proper filing, data entry, and retrieval of information.
• Manage billing inquiries and help with insurance documentation as needed.
• Coordination
• Coordinate with doctors, nurses, and other healthcare staff to ensure smooth patient care.
• Communicate important information to the relevant departments.
• Arrange patient referrals, lab tests, or specialist consultations.
• Customer Service
• Address patient concerns or complaints with empathy and professionalism.
• Ensure a calm and supportive environment for patients and their families.
• Provide assistance in emergency situations by directing patients and guiding them appropriately.
• Compliance & Confidentiality
• Ensure patient privacy and maintain confidentiality of sensitive information.
• Adhere to hospital policies, protocols, and health regulations.
• General Support
• Monitor waiting areas to ensure they are clean, organized, and welcoming.
• Handle minor administrative tasks like ordering supplies or managing schedules.
• Support other staff during peak hours or as needed.

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month