Receptionist / Front Office Executive

Job Description

Job Description (JD) for a Front Desk Receptionist role at VR Crystal Hearing Solutions: Job Title: Front Desk Receptionist Location: [VASHI, NAVI Mumbai, India] Company: VR Crystal Hearing Solutions Job Type: Full-Time About Us: VR Crystal Hearing Solutions is a trusted name in hearing healthcare, specializing in advanced hearing aid technology and diagnostic hearing services. We are committed to delivering compassionate, professional, and high-quality care to our patients. Job Summary: We are seeking a courteous, detail-oriented, and organized Front Desk Receptionist to be the first point of contact for our patients. The ideal candidate will be responsible for managing front desk operations, including patient reception, appointment scheduling, records handling, and billing coordination, ensuring a smooth and professional experience for all visitors. Key Responsibilities: Greet and assist patients and visitors in a warm, professional manner Manage patient check-in and check-out procedures efficiently Schedule, confirm, and follow up on patient appointments Maintain and update patient records with a high level of accuracy and confidentiality Handle incoming calls, respond to inquiries, and route calls appropriately Coordinate with audiologists and clinic staff to ensure smooth clinic operations Assist with billing, invoicing, and payment collection at the front desk Maintain a clean and organized reception area Support administrative tasks as needed by the clinic team Qualifications and Skills: Proven experience as a receptionist, front desk associate, or in a customer-facing role (experience in a healthcare or hearing clinic is a plus) Excellent verbal and written communication skills Strong organizational and multitasking abilities Proficient in using computers, appointment software, and basic office tools Professional appearance and demeanor Ability to maintain confidentiality and show empathy in a healthcare environment Minimum educational qualification: High School Diploma or equivalent (Bachelor’s degree preferred) What We Offer: A supportive and collaborative work environment Opportunities to grow within the healthcare and audiology field On-the-job training to familiarize with hearing care services and systems