Receptionist / Front Office Executive

Job Description

A Clinic Front Office Receptionist is responsible for managing the front desk operations, greeting patients and visitors, answering phone calls, scheduling appointments, and maintaining patient records. They play a crucial role in creating a positive and efficient experience for patients while ensuring smooth clinic operations. Key Responsibilities: Patient Interaction: Greeting patients and visitors in a professional and friendly manner, answering inquiries, and ensuring a positive experience. Appointment Management: Scheduling appointments, confirming appointments, and managing patient schedules effectively. Record Keeping: Maintaining accurate patient records, updating information, and ensuring compliance with privacy regulations. Administrative Tasks: Handling phone calls, processing payments, filing paperwork, and assisting with various administrative duties. Communication: Acting as a liaison between patients, providers, and other staff members, ensuring clear communication and efficient information flow. Office Management: Maintaining a clean and organized front desk area, ensuring proper supplies and equipment are available. Skills Required: Communication: Excellent verbal and written communication skills are essential for interacting with patients and staff. Organization: Strong organizational skills are needed to manage appointments, records, and various tasks. Interpersonal Skills: Ability to build rapport with patients and create a welcoming atmosphere. Computer Proficiency: Knowledge of medical office software and basic computer skills is required. Customer Service: Ability to provide excellent customer service and handle patient inquiries effectively. Time Management: Ability to manage multiple tasks and prioritize work effectively. Medical Terminology: Understanding of basic medical terminology is helpful. Additional Duties: Billing and Bookkeeping: Assisting with billing and bookkeeping functions. Scanning Patient Information: Scanning patient information into electronic medical records. Email Management: Managing and responding to emails from patients and staff. In summary, the Clinic Front Office Receptionist role requires a combination of strong interpersonal skills, administrative abilities, and computer proficiency to ensure smooth clinic operations and a positive patient experience.