DUTIES AND RESPONSIBILITIES Guest Reception and Service: a. Greet guests upon arrival with a warm and friendly attitude. b. Check guests in and out efficiently, ensuring accuracy in billing and payment processing. c. Provide guests with information about the hotel’s services, amenities, and local attractions. d. Take feedback throughout their stay. e. Promote internal promotional activities during their stay. f. Address guest inquiries, concerns, and complaints promptly and professionally. g. Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met. • Administrative Tasks: a. Maintain and update guest records and profiles. b. Prepare and manage reports related to guest check-ins, check-outs, and financial transactions. • Communication and Coordination: a. Communicate effectively with guests, team members, other department HOD and management. b. Assist in coordinating special requests or arrangements for guests, such as room upgrades or event planning. • Safety and Compliance: a. Adhere to hotel policies and procedures, including safety and security protocols. b. Ensure compliance with health and safety regulations. • Miscellaneous Duties: a. Assist with daily front office operations and support team members as needed. b. Participate in training and development programs to enhance skills and knowledge. JOB DESCRIPTION JOB PURPOSE RELATIONSHIPS DUTIES AND RESPONSIBILITIES JD/ Last Updated: 2 Competency Levels: 1: BASIC 2: COMPETANT 3: OUTANDING 4: EXECELLENT This is an individual contributor role. Need to take decisions to make sure professional and quick service. Work is closely monitored by the manager, detailed instructions and procedures and guidelines for generations of various reports are generally provided. Results are defined and the position sets own goals and determines how to accomplish them. Supervisor/manager provides broad guidelines and overall direction. **DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
The Restaurant Helper is responsible for assisting restaurant staff in daily operations, including setting up tables, serving customers, maintaining cleanliness, and supporting the kitchen staff. The helper ensures a workflow in restaurant by providing prompt assistance to servers and customers. Position Reports to: Steward People Reporting into the Position: None • Assist with Table Setup and Cleaning: a. Set up tables with appropriate tableware and accessories, including napkins, cutlery, glasses, and plates. b. Clear and clean tables after customers leave, ensuring the dining area remains tidy and ready for new guests. c. Assist in resetting tables between meals or shifts. • Support Servers and Waitstaff: a. Bring food and beverage items from the kitchen or bar to the dining area. b. Serve water, bread, and other basics to customers as needed. c. Help restock items such as napkins, condiments, and cutlery during service. • Customer Assistance: a. Provide guests with assistance such as carrying plates or guiding them to their tables when needed. b. Respond to customer requests and inform servers of any specific needs or complaints. • Maintain Cleanliness: a. Keep the restaurant’s dining area, buffet, and service stations clean and organized. b. Sweep and mop the floor as required, particularly during and after shifts. c. Dispose of garbage and clean up spills in a timely manner to maintain a safe and clean environment. • Assist in Food Preparation: JOB DESCRIPTION JOB PURPOSE RELATIONSHIPS DUTIES AND RESPONSIBILITIES JD/ Last Updated: 2.Competency Levels: 1: BASIC 2: COMPETANT 3: OUTANDING 4: EXECELLENT a. Help with minor kitchen tasks such as preparing salads, garnishes, or simple side dishes when required. b. Transport clean dishes, glassware, and utensils from the kitchen to the dining area. c. Assist with packing food for takeout or room service orders when required. • Support during Special Events: a. Assist with setting up the dining room or outdoor areas for special events like banquets, weddings, or conferences. b. Provide additional help in serving and attending to guests during large events. This is not a Managerial role but may require to take decisions. Work is closely monitored by the manager, detailed instructions and procedures and guidelines for generations of various reports are generally provided. Results are defined and the position sets own goals and determines how to accomplish them. Supervisor/manager provides broad guidelines and overall direction. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.