Receptionist / Front Office Executive

Job Description

DUTIES AND RESPONSIBILITIES Guest Reception and Service: a. Greet guests upon arrival with a warm and friendly attitude. b. Check guests in and out efficiently, ensuring accuracy in billing and payment processing. c. Provide guests with information about the hotel’s services, amenities, and local attractions. d. Take feedback throughout their stay. e. Promote internal promotional activities during their stay. f. Address guest inquiries, concerns, and complaints promptly and professionally. g. Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met. • Administrative Tasks: a. Maintain and update guest records and profiles. b. Prepare and manage reports related to guest check-ins, check-outs, and financial transactions. • Communication and Coordination: a. Communicate effectively with guests, team members, other department HOD and management. b. Assist in coordinating special requests or arrangements for guests, such as room upgrades or event planning. • Safety and Compliance: a. Adhere to hotel policies and procedures, including safety and security protocols. b. Ensure compliance with health and safety regulations. • Miscellaneous Duties: a. Assist with daily front office operations and support team members as needed. b. Participate in training and development programs to enhance skills and knowledge. JOB DESCRIPTION JOB PURPOSE RELATIONSHIPS DUTIES AND RESPONSIBILITIES JD/ Last Updated: 2 Competency Levels: 1: BASIC 2: COMPETANT 3: OUTANDING 4: EXECELLENT This is an individual contributor role. Need to take decisions to make sure professional and quick service. Work is closely monitored by the manager, detailed instructions and procedures and guidelines for generations of various reports are generally provided. Results are defined and the position sets own goals and determines how to accomplish them. Supervisor/manager provides broad guidelines and overall direction. **DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.