Receptionist cum telecaller

Receptionist – Front Desk & Client Coordination cum Tele-caller
Location: Brookfield
Experience Required: 1–3 years
Gender: Female
Industry: Luxury Retail / Showroom

Key Responsibilities:

Front Desk & Client Coordination:

• Greet and assist clients and visitors with a professional, courteous approach.
• Manage walk-ins, guest appointments, and client registration efficiently.
• Maintain and update CRM entries, appointment schedules, and visitor logs.
• Guide clients to demo areas (Home Theatre, Automation, Audio, etc.) and coordinate their movement within the showroom.
• Serve as a bridge between clients and the showroom demo staff for seamless coordination.
• Manage phone calls, WhatsApp Business messages, and email communication promptly.
• Assist in showroom event setups, VIP walkthroughs, and client experience activities.
• Ensure the reception area is always well-organized and visually aligned with the brand.
• Make outbound calls to prospective and existing customers for lead nurturing and follow-ups.
• Provide product/service information and respond to inquiries with clarity and professionalism.
• Maintain call records, feedback, and lead status in the CRM system.
• Follow up on showroom inquiries, event invites, and service follow-throughs via phone/WhatsApp/email.
• Help convert leads into showroom visits or virtual demonstrations through persuasive communication.
• Coordinate with the sales and marketing teams for campaign-based calling or feedback collection.

Requirements:

• Excellent spoken and written communication skills in English, Kannada, Hindi.
• Good interpersonal skills with a polite and client-focused attitude.
• Familiarity with CRM tools, MS Office Suite, and basic data entry.
• Comfortable with both in-person and phone-based customer engagement.
• Prior experience in luxury retail, tele-calling, front-office handling, or hospitality preferred.
• Well-groomed appearance, time management skills, and a proactive approach to tasks.

Job Type: Full-time

Pay: ₹25,000.00 - ₹26,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift
• Fixed shift
• Morning shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person

Application Deadline: 30/06/2025