Receptionist

Job Summary

We are looking for a professional and friendly Receptionist to manage the front desk of our physiotherapy clinic. The ideal candidate will handle patient appointments, maintain records, manage calls, billings, cash handling, and ensure a smooth and welcoming experience for all visitors.

Key Responsibilities

1. Front Desk & Patient Handling

Greet patients and visitors warmly, ensuring a positive first impression.

Guide patients to waiting areas or treatment rooms as required.

Maintain cleanliness and organization of the reception area.

2. Appointment Management

Handle patient appointment scheduling and rescheduling.

Manage the clinic’s daily appointment calendar.

Coordinate with physiotherapists for smooth patient flow.

3. Communication & Phone Handling

Answer incoming calls promptly and professionally.

Provide information about clinic services, timings, and therapists.

Handle inquiries and forward relevant calls/queries to the appropriate person.

4. Billing & Payments

Manage patient billing, invoices, and receipts.

Process cash, UPI, card payments, and maintain payment records.

Update daily financial logs.

5. Record Keeping

Maintain patient records, registration forms, and documentation.

Update attendance and follow-up appointment lists.

Assist with daily reporting and administrative tasks.

6. Coordination & Support

Assist physiotherapists with patient flow management.

Coordinate with HR/administration for inventory and supplies.

Support clinic operations for smooth day-to-day functioning.

Qualifications & Skills

Minimum 12th pass; Graduation preferred.

0–3 years of experience in front desk roles (healthcare experience is a plus).

Good communication skills (English & local language).

Basic computer knowledge (MS Office, appointment software).

Pleasant personality, patient-friendly approach, and strong organizational skills.

Work Schedule

Full-time (clinic hours)

May include weekends depending on clinic policy.

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,396.03 - ₹20,646.70 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Work Location: In person