RDS JD - English, Portuguese, Spanish

As a candidate for the RDS JD position at Birlasoft, you will play a crucial role in managing computer systems, applications, and mobile devices. Your responsibilities will include: - Installing, configuring, and maintaining systems for optimal performance and security. - Developing solutions to enhance the end-user computing experience. - Providing technical support to users in utilizing computer equipment and software effectively. You will also collaborate with IT teams and vendors to: - Address complex technical issues. - Adhere to company IT policies and security protocols. - Design and implement MacOS environments. - Troubleshoot and resolve hardware, software, and network issues specific to Mac systems. Moreover, you will administer and manage Apple devices using Mobile Device Management tools like Jamf or Intune. Your tasks will include: - Deploying software updates, patches, and security configurations across Mac devices. - Providing technical support and training to end users for Mac systems and applications. - Integrating Mac devices with existing systems and workflows. Your role will involve providing advanced technical support for end-user computing devices such as desktops, laptops, mobile devices, and peripherals. You will be responsible for: - Managing device configurations, updates, and security policies using tools like SCCM, Intune, or similar endpoint management systems. - Supporting onboarding and offboarding processes, including account setup and device deployment. - Collaborating with Level 1 support teams for issue escalation and resolution. In addition, your familiarity with networking fundamentals, VPN, firewalls, and identity services such as Active Directory, Azure AD, or other IAM platforms will be beneficial. Your knowledge of: - Single Sign-On, Multi-Factor Authentication, and password management systems. - Troubleshooting access control and user authentication issues. Experience with directory services like Active Directory and cloud-based identity solutions such as Azure AD and AWS IAM will also be valuable. In summary, as the RDS JD at Birlasoft, you will be at the forefront of managing and optimizing computer systems and applications to ensure a seamless end-user computing experience. Your technical expertise and collaborative skills will be instrumental in resolving complex technical issues and enhancing the overall IT environment for the organization.,