About Us: At SANSKARA, our journey is one of relentless pursuit, unwavering ambition, and a steadfast commitment to excellence. We are a trailblazing force in the Healthcare & Service industry, continually pushing boundaries and forging ahead. We are a highly committed, professional organization driven by strong principles and ethical standards. Our focus is on delivering exceptional care to our patients and ensuring they receive the most appropriate treatment and management options available in the field of Audiology. We are dedicated to providing our patients with cutting-edge hearing devices that incorporate the latest technology, ensuring they never have to compromise on their quality of life. With a perfect blend of state-of-the-art technology and unmatched pre- and post-sales services, we ensure that our patients' hearing needs are in the best hands. As we continue to grow and uphold our promises to our valued patients, we are looking for talented, passionate individuals to join our team. If you share our commitment to making a difference in the lives of others, we'd love to have you on board! Job Summary: We are looking for a proactive and well-spoken Front Desk Executive to be the first point of contact for our patients. You will manage front desk operations, coordinate appointments, and ensure smooth communication with the Head Office. Key Responsibilities: Manage front desk and patient walk-ins Schedule and follow up on patient appointments Track hearing aid product requests Coordinate with HO Operations Team for seamless service Maintain records and data using Excel and computer systems Requirements: Basic to intermediate Excel and computer knowledge Good communication and interpersonal skills Prior experience in healthcare or front desk role preferred
Job Title Customer Care Executive Job Overview We are looking for a Customer Care Executive to represent our brand—whether through follow-up calling, converting leads into appointments, managing inter-branch coordination, or ensuring a seamless customer experience. Your role is centered on proactive outreach, appointment setting, and collaboration with operations to boost conversions and customer satisfaction. Key Responsibilities Lead Management & Follow‑Up Conduct outbound follow-up calls to leads sourced from marketing, online inquiries, events, and referrals. Qualify leads by understanding customer needs, providing information, and scheduling appointments at branches. Maintain and update CRM records to reflect lead status, progress, and handover to sales or operational teams. Appointment Coordination Schedule and confirm appointments between customers and branch representatives. Coordinate with branch staff to confirm availability and resolve scheduling conflicts. Send reminders and follow up before appointments to minimize no-shows and assist with preparations (directions, documentation, etc.). Cross‑Branch and Operations Liaison Communicate regularly with branch teams to relay customer feedback, appointment updates, and concerns. Promptly escalate and resolve operational issues, such as rescheduling or paperwork delays. Customer Care & Issue Resolution Serve as the first point of contact for customers, handling inquiries, cancellations, and providing relevant guidance. Ensure all customer interactions are logged accurately in the CRM system. Maintain a courteous and professional tone on all communications. Reporting & Insight Contribution Achieve targets related to call volume, appointments scheduled, lead conversion rates, and follow-up quality. Report on lead quality, common objections, and potential improvements to processes or scripts. Work closely with sales and operations teams to optimize workflows and enhance efficiency. Qualifications & Skills Education: High school diploma or equivalent (Bachelor’s degree preferred). Experience: 1–3 years in customer care, telesales, telemarketing, or appointment coordination roles. Skills: Strong phone etiquette, persuasive communication, and active listening Proven ability to convert leads and schedule appointments Excellent organizational skills and attention to detail Familiarity with CRM and scheduling tools Empathy, patience, and resilience in handling customer objections Ability to multitask and manage time in a fast-paced environment Personal Traits: Proactive, target-oriented, collaborative, and adaptable to evolving processes. Work Conditions Full-time role (10 AM–7 PM). Office-based position with regular interaction across multiple branches. Performance incentives tied to lead conversion and appointment targets. What We Offer Competitive salary with performance-based incentives. Training in product knowledge, CRM tools, and customer engagement strategies. Career development opportunities in customer success, operations, or sales.
About Us: PLEASE CALL AT or WHATSAPP ON +91 7977768892 At SANSKARA, our journey is one of relentless pursuit, unwavering ambition, and a steadfast commitment to excellence. We are a trailblazing force in the Healthcare & Service industry, continually pushing boundaries and forging ahead. We are a highly committed, professional organization driven by strong principles and ethical standards. Our focus is on delivering exceptional care to our patients and ensuring they receive the most appropriate treatment and management options available in the field of Audiology. We are dedicated to providing our patients with cutting-edge hearing devices that incorporate the latest technology, ensuring they never have to compromise on their quality of life. With a perfect blend of state-of-the-art technology and unmatched pre- and post-sales services, we ensure that our patients' hearing needs are in the best hands. As we continue to grow and uphold our promises to our valued patients, we are looking for talented, passionate individuals to join our team. If you share our commitment to making a difference in the lives of others, we'd love to have you on board! Job Summary: We are looking for a proactive and well-spoken Front Desk Executive to be the first point of contact for our patients. You will manage front desk operations, coordinate appointments, and ensure smooth communication with the Head Office. Key Responsibilities: Manage front desk and patient walk-ins Schedule and follow up on patient appointments Track hearing aid product requests Coordinate with HO Operations Team for seamless service Maintain records and data using Excel and computer systems Requirements: Basic to intermediate Excel and computer knowledge Good communication and interpersonal skills Prior experience in healthcare or front desk role preferred
Company Overview Sanskara Hearing Solutions is a pioneering company in the Healthcare & Service industry, committed to delivering exceptional audiological care with state-of-the-art technology. We employ a highly professional team driven by strong principles to provide cutting-edge hearing devices and unmatched pre- and post-sales services. Headquartered in Mumbai, Sanskara Hearing Solutions is dedicated to enhancing the quality of life for our patients with the latest technological advancements. Job Overview The Senior Accounts Finance Executive at Sanskara Hearing Solutions will oversee key financial operations, reporting, and management. This full-time mid-level position is based in Mumbai and is ideal for candidates with up to 6 years of relevant work experience. As a part of our dynamic team, your expertise in financial reporting, budgeting, and audit coordination will be crucial in maintaining and improving our financial standing. Qualifications and Skills Expertise in financial reporting, able to prepare and analyze financial statements and forecasts (Mandatory skill). Proven experience in budgeting, crafting budgets to support strategic plans and controlling spending (Mandatory skill). Skilled in audit coordination, working effectively with auditors to ensure compliance and accuracy (Mandatory skill). Proficiency in accounts receivable, ensuring timely and accurate collection of funds. Strong understanding of general ledger processes, ensuring accuracy and integrity in all entries. Knowledge of tax compliance, staying updated on evolving taxation regulations and ensuring adherence. Competent in reconciliation, verifying accounts to ensure consistency across financial records. Experience in cash flow management, analyzing cash transactions to enhance liquidity and financial health. Roles and Responsibilities Develop and present accurate financial reports to guide strategic business decisions. Manage the budgeting process, aligning financial goals with organizational strategy. Coordinate internal and external audits, ensuring compliance with all financial regulations. Oversee accounts receivable processes to optimize cash flow and operational efficiency. Maintain and reconcile general ledger accounts to support accurate financial reporting. Ensure proper tax compliance, preparing and filing taxation documents timely and accurately. Analyze and manage cash flow, forecasting future financial trends to support sustainability. Collaborate with cross-functional teams to improve financial processes and enhance profitability.
Job Summary : The Back Office Coordinator will oversee and manage operational support for all 12 branches of Sanskara Hearing Solution. The role involves coordinating appointments, monitoring repair queries, maintaining tracking and reporting using Google Sheets or similar tools, ensuring smooth communication between branches and CSO (Customer Service Operations), and ensuring customer satisfaction through timely coordination. Key Responsibilities • Maintain and manage centralized schedules of appointments for all 12 branches. • Track active appointments and repair device queries and ensure timely follow-up. • Coordinate with branch-level Customer Service Operations (CSO) teams to confirm appointments, update status, escalate issues. • Maintain and update tracking sheets (e.g. Google Sheets) for appointments, repairs, customer feedback, device status. • Monitor branch-wise performance metrics—e.g. number of repair queries, turnaround t ime, customer satisfaction, no-shows. • Prepare regular reports (daily / weekly / monthly) for senior management on branch status, outstanding repairs, appointment compliance, etc. • Liaise with technicians or repair centers to track device repair status, ensure repairs are done within agreed timelines. • Communicate proactively with customers—giving them status updates, scheduling pick-ups / drop-offs / follow-ups. • Help in re-scheduling or cancelling appointments when required and communicate changes clearly to customers and branches. • Ensure alignment of branch CSO teams on standard operating procedures (SOPs) for appointment handling, repair tracking, customer communication. • Identify bottlenecks or recurring issues (e.g. delays in repairs, mis-scheduling) and suggest/process improvements. • Maintain accurate records of inventory related to repair parts / devices if applicable, or support that process. • Support ad-hoc administrative tasks related to customer service and operations. Skills & Qualifications • Educational qualification: 12TH /Graduate, though preference may be given to someone with background in operations / business / healthcare administration. • Strong communication skills, both verbal & written. Must be comfortable with phone calls, emails, and messages to coordinate across branches and with customers. • Good organizational skills, capable of multi-tasking, managing priorities. • High attention to detail—ensuring data in tracking sheets is accurate and up to date. • Strong proficiency in Google Sheets / Excel, possibly with formulas, filters, pivot tables etc. • Basic computer proficiency—using calendars, email, phone systems. • Problem-solving mindset; ability to identify issues proactively and work with branches / CSO to resolve. • Ability to work under tight timelines and handle urgent/last-minute changes (e.g. emergency repairs or appointment changes). • Customer-centric attitude; polite, patient, and reliable in follow-ups. • (Optional / Preferred) Experience in hearing aid / healthcare / device repair coordination or in service operations.
Company Overview Sanskara Hearing Solutions is a pioneering healthcare and service organization in Mumbai dedicated to excellence in audiology. With a strong ethical foundation and a commitment to innovative patient care and advanced hearing technology, we strive to transform lives. Our team-driven culture fosters passion, dedication, and growth within the health and human services industry. Job Overview We are seeking a dedicated Chartered Accountant to join our mid-level team in Mumbai. This is a full-time opportunity for an experienced professional to manage financial operations, ensure statutory compliance, and support growth in a dynamic healthcare environment. Join us in upholding financial integrity and contributing to life-changing patient outcomes. Qualifications and Skills Proven expertise in tax compliance (Mandatory skill), demonstrating in-depth knowledge of direct and indirect tax laws, ensuring accurate and timely filings and statutory adherence. Advanced financial analysis skills (Mandatory skill), including interpreting complex financial data and providing actionable insights to support strategic decision-making. Strong proficiency in budgeting (Mandatory skill), involving the development, monitoring, and optimization of budgets for efficient resource allocation. Extensive experience in financial reporting, including preparing accurate financial statements and supporting management with real-time dashboards and reports. Comprehensive audit skills, proficient in both internal and external audit processes to ensure transparency, regulatory compliance, and robust internal controls. Ability to manage stakeholders across departments, promoting effective communication and facilitating cross-functional collaborations for achieving organizational goals. Keen attention to detail in reconciliations, ensuring accuracy in bank, vendor, and ledger accounts to support clean, audit-ready records. Well-versed in payroll processing, responsible for accurate payroll computations, statutory deductions, and timely disbursements to ensure employee satisfaction and compliance. Roles and Responsibilities Prepare, analyze, and present monthly, quarterly, and annual financial statements in accordance with current accounting standards and organizational policies. Handle direct and indirect tax compliance including timely filings, tax audit facilitation, and adherence to all statutory requirements. Collaborate with cross-functional teams to develop, monitor, and revise departmental budgets and financial forecasts. Lead internal and external audit processes, ensuring implementation of effective controls and remediating findings. Conduct financial analysis to provide insights on financial performance, helping management make informed business decisions. Perform regular account reconciliations to maintain integrity of financial records and address discrepancies proactively. Manage payroll processes, ensuring accuracy and timely remuneration, statutory compliance, and efficient resolution of employee queries. Engage with internal and external stakeholders, including auditors, regulators, department heads, and vendors, to ensure smooth financial operations. Keep abreast with regulatory and industry changes affecting accounting and finance, proactively updating internal policies as needed.