Summary The Collaboration Engineer is a highly technical individual that will be responsible for implementing server-based products used in telephony and collaboration technologies. They have a strong understanding of Windows and Linux server configuration and integration with Avaya IX Messaging and UC systems. The engineer will also be proficient in server-based applications such as Microsoft Exchange, SQL Server, and Skype. A strong understanding of TCP protocols used by these applications is required. The Collaboration Engineer is an experienced, highly motivated individual focused on remote deployment and support of complex field-based services. They are the primary technical resource on deployments requiring a strong knowledge of the implementing and deployment processes of systems they are tasked with deploying. The engineer is responsible for executing and providing technical guidance to the Project Managers to ensure timely delivery, project completion, minimizing customer downtime, and ensuring customer satisfaction.Responsibilities Plans and communications the gathering of information from the customer Delivers, implements, and supports IX Messaging and variety of UC technologies including but not limited to Avaya Aura Applications, Voice Mail Systems, Conferencing Systems, SIP integrations, and other U/C Applications Delivers, implements, and supports all associated Microsoft dependencies required to support UC solutions including Windows Server, Hyper-V and VMWare, Active Directory, Certificate Authority, DNS, SQL, Skype, and Exchange Coordinates the delivery and implementation of Linux Servers Delivers configuration and implementation of core UC technologies including SIP gateways, Reverse Proxies, Session Border Controllers, and Hardware Load Balancers. Provides depth understanding of SIP based technologies Delivers customer education including Administrator, Trainer, and Helpdesk knowledge transfers Provides technical leadership in the area of UC implementation to other SPS team members Maintains a proactive commitment to industry education and certifications through official training courses, internal labs and workshops including 3 party adjuncts as required Serves as an escalation point and assist in troubleshooting and resolving technical issues for our maintenance customers Desired/Preferred Qualifications Five or more years of experience in the professional services domain Avaya IX Messaging design and implementation experience Expert understanding of Avaya Aura products Knowledge of VOIP and SIP protocol Solid understanding of network design including T-1, ISDN and messaging Solid understanding of data products and data infrastructure design Strong problem solving and organizational skills are essential Excellent verbal and communications skills are essential Job Types: Full-time, Contractual / Temporary Contract length: 12 months Pay: ₹1,500,000.00 - ₹2,400,000.00 per year Benefits: Provident Fund Expected Start Date: 03/11/2025
Job Summary: We are seeking a highly skilled and experienced Genesys PureConnect Engineer to join our Managed Services team. The ideal candidate will have a strong background in troubleshooting, support, and maintenance of Genesys PureConnect environments. This role requires working during night shifts aligned with EST to support global operations and ensure 24/7 system availability. Key Responsibilities: Provide Level 2/3 support for Genesys PureConnect platform in a managed services environment. Monitor system performance and proactively identify and resolve issues. Perform root cause analysis and implement corrective actions for recurring problems. Manage and maintain IVR, ACD, Dialer, and other PureConnect components. Collaborate with cross-functional teams to support integrations and deployments. Apply patches, upgrades, and configuration changes as needed. Maintain documentation for configurations, procedures, and troubleshooting guides. Participate in on-call rotation and incident response activities. Required Skills & Qualifications: Minimum 7 years of hands-on experience with Genesys PureConnect (CIC) platform. Strong understanding of telephony, SIP, VoIP, and call routing . Experience with Interaction Administrator, Interaction Designer, Interaction Attendant , and Interaction Dialer . Proficient in troubleshooting logs, call flows, and system alerts . Familiarity with Windows Server, SQL Server, Active Directory , and networking concepts . Experience with PowerShell scripting and automation tools is a plus. Excellent communication and documentation skills. Ability to work independently in a remote, fast-paced environment. Certifications (Preferred): Genesys Certified Professional – PureConnect Nice to Have: Experience with cloud migrations or hybrid environments. Familiarity with Genesys Cloud (PureCloud) or Genesys Engage . Exposure to ticketing systems like ServiceNow or Jira. Note: This is C2H position, after completion of 6months to 1 yr your employment to client payroll. Job Types: Full-time, Permanent, Contractual / Temporary Contract length: 12 months Pay: ₹500,000.00 - ₹1,500,000.00 per year Benefits: Provident Fund
Overview: The Sr. Microsoft Consultant serves as a trusted advisor to clients, providing consulting and implementation services for Microsoft software and cloud solutions, with a focus on Voice & Collaboration . This role leads technical execution across multiple client projects, contributes thought leadership, and helps shape IT roadmaps aligned with business goals. Key Responsibilities: Core Functions: Understand client business, systems, challenges, and goals. Lead stakeholder brainstorming, technical planning, and design sessions. Translate requirements into technical solutions and designs. Validate pre-sales designs and participate in technical execution planning. Implement solutions following ConvergeOne and industry best practices. Maintain documentation and deliverables as per scope. Ensure adherence to schedules, budgets, and quality standards. Develop prototypes and proofs of concept. Conduct internal and client-facing training sessions. Collaborate with peers for delivery, problem-solving, and knowledge sharing. Additional Duties: Work independently or as a team lead/member on projects. Stay updated on network and cloud technologies. Mentor colleagues and contribute to process improvements. Lead integration of Microsoft M365 and other collaboration tools. Analyze, design, develop, and support various applications. Partner with Enterprise Architects to define technical architecture. Build and maintain stakeholder relationships. Ensure compliance with ISD standards and security practices. Lead deployment of modules, upgrades, and fixes. Provide budgetary input for staffing and equipment. Document system components and modifications. Research and implement engineering solutions. Present technical information clearly to various audiences. Guide and mentor junior staff. Required Qualifications: Experience: 6+ years with Microsoft solutions. Certifications: Current Microsoft certifications in relevant competencies. Skills: Microsoft Teams administration/configuration. Deep understanding of SIP protocol and call flow analysis. Expertise in Microsoft M365 and cloud collaboration tools. Voice technology and telephony solutions (Teams, Oracle, Cisco, Avaya). Integration experience with SBCs (AudioCodes, Ribbon, Oracle, Cisco). Log analysis and error resolution. M365 security and compliance. PowerShell scripting (preferred). Network fundamentals (TCP/IP, SSL, HTTP, LDAP). Windows, VM, and Linux administration. ADFS, SAML, AD trust and delegation. Strong communication, analytical, and decision-making skills. Project management across full lifecycle. Ability to adapt to changing goals and processes. Soft Skills & Attributes: Strong problem-solving and continuous learning mindset. Effective time management and organizational skills. Ability to work across all levels of staff and stakeholders. Initiative-driven with sound judgment. Advanced research and documentation capabilities. Job Types: Full-time, Permanent Pay: ₹1,200,000.00 - ₹2,500,000.00 per year Benefits: Provident Fund Experience: Microsoft Teams: 6 years (Required) SBC: 4 years (Required) M365: 4 years (Preferred) ADFS: 5 years (Preferred) SAML: 4 years (Preferred) Expected Start Date: 02/11/2025
Summary The Senior Unified Communications (UC) Engineer will analyze and define the business and technical requirements of complex / converged network architectures. The Senior Unified Communications Engineer will be required to have extensive design and implementation experience of Cisco Unified Communications Products: Communications Manager, Unity and Emergency Responder, Webex Calling and other Webex products, Cisco IM and Presence, Cisco Unified Communications Contact Center with CVP. The Senior Unified Communications Engineer is responsible for leading deployment of customer projects. This can cover the technical deployment and integrity of a solution, customer satisfaction and success, and documenting project and/or complex designs. This position will deliver customer solutions, along with corresponding documentation, and assist with development of technical design collateral. Responsibilities: Works with customers in planning and designing highly successful UC environments Works with customers to align technology to their business opportunities and needs in context of their communications platform strategy Utilizes experience delivering consulting engagements, working with distributed sales teams along with deployment team members. Possesses a command of the voice technologies and other components that make up the core Cisco Collaboration product family Utilizes deep technical knowledge and communication skills and organizational agility to guide customers through UC integration projects and performs the hands-on technical content development or solution design work Executes deployments of the solution, managing successful go lives Identifies solution system interfaces, constraints, scope, cost, risks and value Qualifications: BS in Computer Science, Engineering, or related field Work experience must include technical consulting, solution design, project envisioning, planning, development, deployment, and management Work with customers to align technology to their business opportunities and needs in context of their communications platform strategy Identify solution system interfaces, constraints, scope, cost, risks and value Document business, information, application and technology aspects of approach Experience Leading UC projects to completion Experience designing and implementing large-scale Unified Communications solutions MGCP / H.323 / SIP experience required Experience with Cisco Voice Gateways Experience designing and implementing QoS in LAN / WAN / MAN environments Extensive experience with PSTN communication including SIP Trunks Experience with Webex calling deployments Experience with UCCX desired CVP implementation and troubleshooting experience necessary Ability to design and implement Cisco Unified Communications, VOIP networks Customer facing / presentation skills Documentation skills – able to deliver low-level design documentation Excellent verbal / written communication skills Strong research and consultative skills Project management skills 5 + years’ experience in designing and deploying Cisco Unified Communications network solutions 5 + years’ experience in UCCE with CVP and IPIVR Desired/Preferred Qualifications Cisco Certifications in Voice Specialization, such as CCNP - Collaboration Other technical certifications (i.e. CCNA, Avaya ACE, etc.) Job Types: Full-time, Permanent Pay: ₹1,500,000.00 - ₹3,000,000.00 per year Benefits: Provident Fund Experience: Cisco Communication Manager: 5 years (Required) Cisco Voice: 5 years (Required) Webex: 3 years (Preferred) UCCX: 3 years (Preferred) CVP: 3 years (Preferred) SIP Trunks: 3 years (Preferred)
As a Collaboration Engineer, you will be responsible for implementing server-based products used in telephony and collaboration technologies. You should have a strong understanding of Windows and Linux server configuration and integration with Avaya IX Messaging and UC systems. Additionally, proficiency in server-based applications such as Microsoft Exchange, SQL Server, and Skype is required. A solid understanding of TCP protocols used by these applications is also necessary. Your key responsibilities will include: - Planning and communicating the gathering of information from the customer - Delivering, implementing, and supporting IX Messaging and a variety of UC technologies including Avaya Aura Applications, Voice Mail Systems, Conferencing Systems, SIP integrations, and other U/C Applications - Implementing all associated Microsoft dependencies required to support UC solutions such as Windows Server, Hyper-V and VMWare, Active Directory, Certificate Authority, DNS, SQL, Skype, and Exchange - Coordinating the delivery and implementation of Linux Servers - Configuring and implementing core UC technologies including SIP gateways, Reverse Proxies, Session Border Controllers, and Hardware Load Balancers. Providing a deep understanding of SIP based technologies - Providing customer education including Administrator, Trainer, and Helpdesk knowledge transfers - Offering technical leadership in the area of UC implementation to other SPS team members - Maintaining a proactive commitment to industry education and certifications through official training courses, internal labs, and workshops including 3rd party adjuncts as required - Serving as an escalation point and assisting in troubleshooting and resolving technical issues for maintenance customers Desired/Preferred Qualifications: - Five or more years of experience in the professional services domain - Avaya IX Messaging design and implementation experience - Expert understanding of Avaya Aura products - Knowledge of VOIP and SIP protocol - Solid understanding of network design including T-1, ISDN, and messaging - Solid understanding of data products and data infrastructure design - Strong problem-solving and organizational skills are essential - Excellent verbal and communication skills are essential This is a full-time, contractual/temporary position with a contract length of 12 months. The expected start date is 03/11/2025. Benefit: - Provident Fund Please note: Any additional details of the company mentioned in the job description have been omitted.,