Summary The Collaboration Engineer is a highly technical individual that will be responsible for implementing server-based products used in telephony and collaboration technologies. They have a strong understanding of Windows and Linux server configuration and integration with Avaya IX Messaging and UC systems. The engineer will also be proficient in server-based applications such as Microsoft Exchange, SQL Server, and Skype. A strong understanding of TCP protocols used by these applications is required. The Collaboration Engineer is an experienced, highly motivated individual focused on remote deployment and support of complex field-based services. They are the primary technical resource on deployments requiring a strong knowledge of the implementing and deployment processes of systems they are tasked with deploying. The engineer is responsible for executing and providing technical guidance to the Project Managers to ensure timely delivery, project completion, minimizing customer downtime, and ensuring customer satisfaction.Responsibilities Plans and communications the gathering of information from the customer Delivers, implements, and supports IX Messaging and variety of UC technologies including but not limited to Avaya Aura Applications, Voice Mail Systems, Conferencing Systems, SIP integrations, and other U/C Applications Delivers, implements, and supports all associated Microsoft dependencies required to support UC solutions including Windows Server, Hyper-V and VMWare, Active Directory, Certificate Authority, DNS, SQL, Skype, and Exchange Coordinates the delivery and implementation of Linux Servers Delivers configuration and implementation of core UC technologies including SIP gateways, Reverse Proxies, Session Border Controllers, and Hardware Load Balancers. Provides depth understanding of SIP based technologies Delivers customer education including Administrator, Trainer, and Helpdesk knowledge transfers Provides technical leadership in the area of UC implementation to other SPS team members Maintains a proactive commitment to industry education and certifications through official training courses, internal labs and workshops including 3 party adjuncts as required Serves as an escalation point and assist in troubleshooting and resolving technical issues for our maintenance customers Desired/Preferred Qualifications Five or more years of experience in the professional services domain Avaya IX Messaging design and implementation experience Expert understanding of Avaya Aura products Knowledge of VOIP and SIP protocol Solid understanding of network design including T-1, ISDN and messaging Solid understanding of data products and data infrastructure design Strong problem solving and organizational skills are essential Excellent verbal and communications skills are essential Job Types: Full-time, Contractual / Temporary Contract length: 12 months Pay: ₹1,500,000.00 - ₹2,400,000.00 per year Benefits: Provident Fund Expected Start Date: 03/11/2025
Job Summary: We are seeking a highly skilled and experienced Genesys PureConnect Engineer to join our Managed Services team. The ideal candidate will have a strong background in troubleshooting, support, and maintenance of Genesys PureConnect environments. This role requires working during night shifts aligned with EST to support global operations and ensure 24/7 system availability. Key Responsibilities: Provide Level 2/3 support for Genesys PureConnect platform in a managed services environment. Monitor system performance and proactively identify and resolve issues. Perform root cause analysis and implement corrective actions for recurring problems. Manage and maintain IVR, ACD, Dialer, and other PureConnect components. Collaborate with cross-functional teams to support integrations and deployments. Apply patches, upgrades, and configuration changes as needed. Maintain documentation for configurations, procedures, and troubleshooting guides. Participate in on-call rotation and incident response activities. Required Skills & Qualifications: Minimum 7 years of hands-on experience with Genesys PureConnect (CIC) platform. Strong understanding of telephony, SIP, VoIP, and call routing . Experience with Interaction Administrator, Interaction Designer, Interaction Attendant , and Interaction Dialer . Proficient in troubleshooting logs, call flows, and system alerts . Familiarity with Windows Server, SQL Server, Active Directory , and networking concepts . Experience with PowerShell scripting and automation tools is a plus. Excellent communication and documentation skills. Ability to work independently in a remote, fast-paced environment. Certifications (Preferred): Genesys Certified Professional – PureConnect Nice to Have: Experience with cloud migrations or hybrid environments. Familiarity with Genesys Cloud (PureCloud) or Genesys Engage . Exposure to ticketing systems like ServiceNow or Jira. Note: This is C2H position, after completion of 6months to 1 yr your employment to client payroll. Job Types: Full-time, Permanent, Contractual / Temporary Contract length: 12 months Pay: ₹500,000.00 - ₹1,500,000.00 per year Benefits: Provident Fund