Rate4Gold

Job Summary: We are looking for an experienced Customer Feedback Executive who can handle customer interactions effectively, collect and manage feedback, and ensure high customer satisfaction. The ideal candidate must have hands-on experience in digital product sales and should be confident in handling customers over phone calls. Key Responsibilities Manage customer feedback and ensure timely resolution of concerns. Handle inbound and outbound customer calls in a professional manner. Collect feedback through multiple channels (calls, digital platforms, CRM). Analyze customer feedback data and prepare reports for management. Coordinate with sales and service teams to improve customer experience. Maintain updated records of customer interactions in the CRM system. Required Skills & Experience Minimum 1 year of experience in digital product sales. Experience in handling customer interactions over phone calls. Strong communication and problem-solving skills. Good understanding of CRM tools and customer engagement strategies. Ability to work under pressure and meet deadlines. Important Criteria: Candidates with insurance or loan sales experience will not be considered. The role requires prior experience in product sales only. Salary Competitive: salary as per industry standards and experience. How to Apply: Interested candidates can apply by sending their updated resume to hrdravidachir4g@gmail.com or contact us at 9715894288.

Position Summary: The Sales Executive will be responsible for managing gold and silver transaction inquiries, facilitating product and service sales, assisting customers with documentation and compliance, and ensuring a high-quality service experience. The ideal candidate should have prior experience in jewelry sales, possess a sound understanding of gold and silver products, and demonstrate a commitment to ethical and customer-focused sales practices. Key Responsibilities Handle customer inquiries related to gold selling, refurbished gold purchases, and pledged gold release assistance. Provide expert guidance on gold valuation, purity standards (e.g., 916, 999), and pricing mechanisms in a clear and professional manner. Maintain accurate records of customer interactions, KYC documentation, product preferences, and service feedback through the company's CRM system. Coordinate with internal departments including tele calling, dispatch, finance, and verification to ensure seamless transaction processing. Build and nurture long-term customer relationships through timely follow-ups, transparent communication, and reliable after-sales support. Assist in facilitating in-person gold verification appointments where applicable and ensure all compliance and process protocols are followed. Contribute to daily/weekly sales reporting and maintain awareness of changing gold rates, offers, and product developments. Adhere to internal SOPs and demonstrate high standards of integrity, punctuality, and professionalism. Candidate Requirements Fresher or MIn 1–3 years of experience in jewelry sales or gold-related retail operations. Strong knowledge of gold, silver, and precious metal grading, weight classifications, and transaction best practices. Excellent communication skills in Tamil (mandatory) and English (basic proficiency required). Ability to explain financial procedures clearly and assist customers with KYC and documentation. Female candidates with relevant experience in jewelry or finance-related sales are highly encouraged to apply. Proficiency in using CRM tools, WhatsApp Business, and basic Microsoft Excel will be considered an advantage. Professional conduct, self-motivation, and a goal-oriented mindset are essential. Compensation Salary will be commensurate with experience and industry standards. Incentive structures and performance-based benefits are applicable based on individual and team performance.