Job description Greeting from Raptor supplies Private Limited. Designation - Customer Success Specialist Shift Timings- 12:00PM-9:00PM LOCATION: - A&M Supplies India Pvt. Ltd. A 41, L4 Second Floor, Espire Infrastructure Mohan Cooperative Industrial Estate New Delhi, 110044 Role & Responsibilities: - We are looking for a professional who has: Ability to multitask, prioritize, and work efficiently in a fast-paced environment. Should be able to Establish and enhance relationships with customers. Should be able to reach out to the client via calls and emails to get feedback for the service provided. Provide exceptional customer service to clients in the supply chain industry via phone, email, and chat. Address inquiries, resolve issues, and provide accurate information regarding the complete order cycle with a customer-oriented mindset. Collaborate with internal teams, including operations, logistics, and sales, to ensure seamless customer experiences. Manage customer queries related to accounts, including order processing, tracking, and post-delivery of the goods. Identify opportunities for process improvement and contribute to enhancing the customer support system. Handle client queries from different geographies. Assist clients throughout their order cycle. Who Are We? Raptor Supplies is a leading e-commerce portal offering more than 7,50,000 high-quality MRO products and industrial supplies to SMEs, and large corporate and public-sector organizations in the UK, Ireland, Europe, the Middle East, Africa and Asia. The company's offerings include a broad range of abrasives, cleaning tools, electrical equipment, fasteners, hand tools, hardware, lab supplies, lighting solutions, material handling and machining tools from more than 2400 renowned brands across the globe. Website - www.raptorsupplies.comhttps://www.linkedin.com/company/raptor-supplies/mycompany/ Show more Show less