- Amazon Connnect developer - or Hyderabad - 5-155 days Onsite - Pune Location Key Responsibilities• Lead technical implementation of AWS Connect contact center solutions, including IVR flows, contact flows, and integration with AWS services• Design and develop custom solutions using AWS Lambda, Amazon Lex, and other AWS services• Configure and maintain contact center routing strategies, queue management, and reporting• Integrate AWS Connect with external systems including CRM platforms and third-party APIs• Implement security controls and ensure compliance with data protection requirements• Provide technical guidance and mentorship to junior team members• Create technical documentation and standard operating proceduresRequired Qualifications• 4 years plus of experience implementing contact center solutions• Strong hands-on experience with AWS Connect and related AWS services• Proven track record of successful contact center implementations• Experience with contact flow design and IVR development• Proficiency in at least one programming language (Python, Node.js, or Java)• AWS Certification (Solutions Architect Associate or higher)• Experience with RESTful APIs and web services integration• Strong understanding of telephony concepts and contact center metrics