Role & responsibilities: Develop and support UiPath automation solutions.L2/L3 production support, incident handling, and change management.Manage upgrades, service improvements, and production changes.Utilize SaaS-based UiPath environments for scalable solutions.Adopt an SRE mindset to enhance reliability and automation.Preferred candidate profile: UiPath upgrades, service improvements, and handling production changes due to target app upgrades.

Roles & ResponsibilitiesExperience - 1 to 3 years.Location - Gurgaon15 days JoinerKnowledge to support various Desktop and Laptop models available on client side.Image Laptops and desktops with the company imageKnowledge to support windows related issues escalated by Remote SupportManage ServiceNow incident and request workflows by taking ownershipResolve and respond to user questions received via ServiceNow, email or other collaboration methods meeting defined OLA and SLASupport meeting/conference room IT infrastructureVendor management Deal with various desktop/laptop vendor to support existing requirements and plan for future requirements.Knowledge to remote support tools like Skype Lync, Microsoft Team, BomgarExcellent knowledge of PC & laptop hardware Expert knowledge of Windows 10, Windows 11 operating system & Mac OSIntermediate knowledge of backup systems like OneDrive.Intermediate knowledge of O365.Hardware knowledge of laptop, Desktop, printerRequired Behavioral CompetenciesAbility to work in a team & communicate with team members for either guidance at work or for sharing own expertiseGood collaboration skills to achieve the stated objectivesPatient with customersHave an ownership mentality to resolve issues on own or with the help of othersBe a self-starter and the work minimal remote assistance