The Business Change Champion Role:
The Q2C Change Champion (Sales Order Management) provides first level support for internal Business groups (such as Customer Operations) to drive adoption of new Quote to Cash tools and processes. The Change Champion fills the gap between formal training and full implementation of new ways of working by providing a near real-time response to questions from the operators of the new process.
Responsibilities:
Ensure business readiness activities are managed for Sales and Order Management teams: End users are fully briefed / trained to accept and implement new ways of working and new / enhanced technology
Understand the Quote to Cash (E2E) workflow of what is being delivered and identify any gaps in training, communication or processes
Partner with the Business Change team to ensure gaps are addressed accordingly
Have knowledge on how the technology changes impact Sales and Order Management processes during migration to new ways of working, and identify areas of concern
Provide near real-time response to help users in the adoption of new ways of working
Partner with Process Engineering and Support teams to ensure support queries and issues are resolved
Answer “How do I….” questions from users
Provide desk side support to users
Monitor chat forums to respond to user queries
Provide feedback loop between end users into the project to ensure mitigation of risks and eliminate any potential blockers to implementation / adoption
Act as first line support for user related queries, thereby ensuring only true process gaps and/or systems issues are raised to Process Engineering and Tech support channels
Ensure changes to BAU processes as a result of the program are captured, documented and communicated
Gather feedback for training and communication received and document lessons learned
Experience:
Detailed knowledge of D&A quote to cash systems, workflows and processes is essential
Excellent communication and interpersonal skills
Ability to trouble shoot user queries
Experience of coaching or training operational teams preferred
Tenure of Secondment: 12 months
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
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