Quest2travel

Key Responsibilities: Respond promptly to customer inquiries via phone, email, chat, or social media. Identify and assess customers’ needs to achieve satisfaction. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Maintain records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies. Coordinate with internal departments to resolve customer issues. Provide accurate, valid, and complete information using the right methods/tools. Keep up-to-date with product knowledge and process changes. Job Type: Full-time Pay: ₹12,000.00 - ₹19,000.00 per month Schedule: Day shift Rotational shift Work Location: In person