Posted:2 weeks ago|
Platform:
On-site
Full Time
Key Responsibilities:
Respond promptly to customer inquiries via phone, email, chat, or social media.
Identify and assess customers’ needs to achieve satisfaction.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Maintain records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Coordinate with internal departments to resolve customer issues.
Provide accurate, valid, and complete information using the right methods/tools.
Keep up-to-date with product knowledge and process changes.
Job Type: Full-time
Pay: ₹12,000.00 - ₹19,000.00 per month
Schedule:
Work Location: In person
Quest2travel
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