Quality Process specialist

Role Overview: As the single point of contact for Handling Synergi cases and SE Service Q notifications, you will be responsible for addressing issues, facilitating closure, conducting Q cost analysis, as well as creating Process Flow and Value stream mapping. Your impact will be significant in creating and maintaining processes in Adonis, managing documents in OneView / xECM, supporting Global Team and LSUs on the use of global tools, creating and following up Synergi cases, checking new Quality notifications for data quality, creating Adonis processes for teams without BPM in Service, and ensuring compliance with regulations and guidelines while upholding Hitachi Energy's core values of safety and integrity. Key Responsibilities: - Create and maintain processes in Adonis - Create and maintain documents in OneView / xECM - Support Global Team and LSUs on the use of global tools - Create and follow up Synergi cases - Check new Quality notifications for data quality and support QM creator - Create Adonis processes for teams without BPM in Service - Ensure compliance with applicable external and internal regulations, procedures, and guidelines Qualifications Required: - Hold a bachelor's degree in Engineering (Electrical / Mechanical) - Experience in Quality roles with exposure to Customer complaints handling and Service handling process - Prior relevant Industry experience and knowledge of Quality Management concepts - Agile response to changing Business requirements - Proficient in understanding Quality processes and concepts, MS-Office, Power BI, or any other Business Intelligence tool - Stakeholder Management through continuous interaction with Business Leaders and Partners worldwide - Self-motivated with a willingness to take up new challenges, strong problem-solving techniques using L6S approach, ability to work remotely, and excellent English verbal and written communication skills.,