Quality Engineer - TV

About the Role

Quality Engineer

Key Responsibilities

1. Quality Assurance & Testing

• Design and execute test plans for TV platforms such as Android TV, Fire TV, and Roku.
• Validate AIoT and ecosystem integrations, including multi-device compatibility and smart home features.
• Use test automation tools and manage test cases on JIRA and TestRail.

2. Post-Launch Quality Monitoring

• Lead EWP (Early Warning Process) and non-EWP investigations for field issues.
• Perform Root Cause Analysis (RCA) and drive Corrective Actions (CA) with relevant teams.
• Track customer reviews and return data from e-commerce platforms (Amazon, Flipkart) and escalate critical issues.
• Maintain dashboards and reports summarizing quality metrics for all product portfolios.

3. Cross-Functional Collaboration

• Work closely with R&D, QA, and Supply Chain teams to enhance product reliability through benchmarking and continuous improvement.
• Conduct factory audits, production line checks, and market visits to validate product performance in real conditions.
• Engage with user/fan clubs to collect direct feedback and generate product insights.

4. Operational Readiness

• Travel to factories, markets, customer locations, and call centers as required.
• Adapt to shifting business priorities and support new product lines when needed.

Requirements

• Hands-on experience with JIRA, TestRail, and test automation tools.
• Basic troubleshooting knowledge of PCBA (Mainboard) and LCM (panel).
• Experience in AIoT/ecosystem device validation.
• Strong exposure to field failure analysis (EWP/non-EWP) and customer feedback systems.
• Excellent analytical, communication, and problem-solving skills.