Job
Description
About the Role The primary role will be to maintain a high and consistent level of quality support across Operations. Support staff with business training/education to improve overall operational effectiveness. Work collaboratively with internal stakeholders to achieve quality assurance & operational objectives by analyzing information for strategic plans and reviews; implementing quality control and ensuring customer-service standards; identifying and resolving problems through quality audits, ensuring quality standards, processing accuracy and compliance as per predefined checklist. Responsibilities Quality Control & Assurance Oversee the transactional quality team, ensuring adherence to standard operating procedures and service excellence. Establish, document, and validate quality processes, including operational and performance qualifications. Create and maintain quality control plans by defining critical control points, preventive measures, and monitoring procedures. Prepare regular quality reports by collecting and analyzing trends, failure points, corrective actions, and improvement metrics. Conduct internal audits to ensure process compliance and initiate timely corrective measures. Identify quality gaps through root cause analysis and drive sustainable improvement initiatives. Monitor nonconformance reports and ensure resolution through effective action planning and follow-ups. Leadership & Strategic Initiatives Foster a culture of quality, accountability, and continuous improvement across teams. Champion problem solving initiatives in a collaborative and innovative manner at a managerial level. Communicate effectively with stakeholders (US/IND) on a set frequency to ensure errors are reported along with RCA and recommend mitigation plan Stay current with trends in quality management and training through ongoing education, networking, and professional development. Preferred candidate profile Bachelors degree in any field. >5 Years of experience in a US-based multinational corporation. 3-5 years of experience in Quality Control Team Management experience will be added advantage Project management experience or certifications are highly desirable. ISO 9001 onwards any such certification is preferable. Technical Skills: Prior experience facilitating quality control activities supporting a business operation and handling team Advanced proficiency in MS Office, including Excel & PowerPoint, MS Teams and Outlook. Experience in BI tools (Power BI/Tableau etc.) would be an added advantage. Experience in quality audits / email communications. Should have the ability to get accustomed to service industry nuances and comprehend scope of work required during quality audits. Strong data analysis capabilities, with an eye for detail to identify errors. Exceptional written and verbal communication skills, with the ability to derive insights from information provided. Analytical problem-solving skills for addressing complex issues. Basic understanding of tools and techniques such as CAPA, RCA, FMEA, SPC, 8D & 7 QC tools Handle the transactional quality team. Understand customer needs and requirements to develop effective quality control processes Prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations. Develop and maintain cooperative working relationships with peers, business partners and managers.
