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Canam Consultants
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Quality Check Executive

Quality Check Executive

Canam Consultants

0 - 5 years

2 - 3 Lacs

Chandigarh

Posted:1 week ago| Platform:

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Skills Required

Quality Check BPO Call Monitoring Calling Voice Process Voice Processing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: Make outbound calls to prospective customers/clients. Inform customers about products, services, offers, and promotions. Follow scripts and call guidelines for effective communication. Record information, feedback, and customer needs accurately in CRM tools. Build positive relationships with customers to ensure repeat business. Follow up on previous interactions as necessary. Meet daily/weekly/monthly call and conversion targets Listen to and evaluate recorded/live calls for quality assurance. Audit tele caller performance against set benchmarks (e.g., script adherence, tone, compliance Maintain a polite, friendly, and professional tone in all customer interactions. Meet daily, weekly, and monthly calling and conversion targets.

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Canam Consultants

www.canamconsultants.com

Consulting

Cityville

50-100 Employees

30 Jobs

Key People

John Doe

CEO
Jane Smith

Project Manager

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