Quality Analyst

Teleperformance (TP)

3 - 7 years

3 - 7 Lacs

gurugram

Posted:20 hours ago| Platform:

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Skills Required

quality analysis quality management quality control call quality coaching communication and interpersonal skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Quality Analyst to join our team at Teleperformance Global Business Private Limited, with 3-7 years of experience in the BPO/Call Centre industry.

Roles and Responsibility

Monitor and evaluate call quality to ensure high standards of customer service.
Develop and implement quality control processes to identify areas for improvement.
Collaborate with team members to provide coaching and feedback on performance.
Analyze data and trends to identify patterns and opportunities for growth.
Develop reports and metrics to measure quality performance.
Participate in audits and assessments to ensure compliance with industry standards.

Job Requirements

Proven experience as a Quality Analyst in a BPO/Call Centre environment.
Strong knowledge of quality control processes and procedures.
Excellent communication and interpersonal skills.
Ability to work effectively in a team environment.
Strong analytical and problem-solving skills.
Experience with quality management software and tools.

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